Ubi-Raziel

Originally Posted by billythegreat
Polyglot, jack of all trades and entertainer traits do nothing in expeditions. In 25 + expeditions not a single scenario used this traits.

Hey! Sorry to read those traits aren't working for you.

I've not yet seen other reports of the traits not working, so I'm wondering if this is in fact a bug.

Are you perhaps able to provide a video or images to show the traits aren't working?

Thank you!

Originally Posted by SnipedYA88
I unlocked wildlands skin guerrilla skin and elephant skin for rainbowsixsiege via ubi soft rewards then the update happend and I have to buy them again this is not fair to the customers

Hello! I'm sorry for the inconvenience, this is an unanticipated issue that occurred when we transitioned to Ubisoft Connect.

Please bear with us, our team is working on fixing this. There should be no need to redeem the same reward twice.

Due to our general Player Support section being locked, I have moved this thread to the Console section.

Originally Posted by SuperBlaze907YT
Since operation shadow legacy my game has a problem which is giving 0 renown for the daily challenges after completed, even though they disappear, that did not happen before in operation steel wave, I never played before that season, I am in PC Uplay, AKA Ubisoft Connect.

Hello!

Apologies for the inconvenience, this is an issue we are aware of.

We have found that this is a visual issue only. You will receive your renown however you may not realise it until after a game restart.

I hope that helps!

Originally Posted by k.no
I just got falsely banned on r6 and there's like a slim to none chance I'm going to be unbanned so I'm going to accept it. My question is can I make a new account on the same pc and play without getting hwid banned??

Hello!

We are unable to provide details into our sanction system, as that would open it up to vulnerabilities.

If you were falsely banned, please contact Ubisoft Support and we can look into appealing that for you -

Email Support / Live Chat: ... Read more

Originally Posted by daes0707
I've been playing RS^ for a few years now without issue, however the last couple of days it keeps crashing and i have no idea why.

To my knowledge all hardware and software are the same. All other aspects of my PC and home network are working absolutely fine.

Login and startup of game are fine and then perhaps 1 game in the system crashes.

I've followed all the online self help steps listed by Ubisoft but none are either applicable or have resolved the issue. I had generated the required MSinfo32 and dxdiag files requested by the Case Support only to get to the end to be told the...

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Originally Posted by AlienInside.StD
Im having same problem. All the rewards buyed with coins gone.
And I had another problem, 2 BANS for MATCHMAKING ERROR when playing "Sugar Freight" event. :/
Whats happening with the game ?

Originally Posted by SuperBlaze907YT
I resolved my problem by going to club rewards and claiming them, they would be unblocked such as ela division 2 but u have to go claim it. ...

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Hey!

For in-game purchases we always recommend to first wait 24 hours, as they can sometimes take time to come through.

If after 24 hours you still can't see your purchase, please contact us via one of our private support platforms along with your proof of purchase -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/Ubisoft... Read more

Originally Posted by picklejuice7
i just linked my better ubisoft account but it says i dont own it but i have it on steam

Hello!

As your issue is account-related, it is best we discuss this with you via a private support platform, for your privacy.

Please contact us via one of these channels -
Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more

Originally Posted by mauiTM

Hey!

Thank you for your bug report, that certainly is unusual.

I have reported this to our dev team in the hopes they will be able to reproduce the issue themselves.

We will let you know if we have any other questions

Originally Posted by LoxChatterb0x
I didn't played R6 for a while now im turned back but i can't hear anyone.

Hello!

Can you please confirm if the issue remains, or if it is now resolved?

If you are on the PC platform, please follow this support article: https://support.ubisoft.com/faqs/30829/

We look forward to hearing from you!

Hello everyone!

I appreciate these DDOS attacks are terrible and incredibly frustrating. Our team acknowledge that this needs fixing and it's among our top community concerns, however this takes time to fully resolve.

More details can be found here: https://ubi.li/gIeoS

Originally Posted by LIBL_mat7350
Hello,
there is issue with whole uplay, but i am mostly worried about Rainbow Six: Siege
I can´t even connect to uplay most of time, only in some time in day it works, it write there is problem with my wifi/connection, but my connection is fine, everything works, only uplay not
and when I try to start Siege it write that uplay can´t connect to cloud and if it start, it is frozen on -connecting to Siege servers-
I would really apreciate help, from what I know, my friend that lives near has same issue so maybe its problem with whole location here in Czech republic
there is Siege event incoming too and i didn´t even played Siege for some time now so I am kind of sad
So once more please try to find out how to fix it or wh...

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Hello! Apologies for not seeing your thread sooner.

We have received more reports as of late that hit detection is not working correctly; I believe you are correct in what you are saying.

Feedback has been forwarded back to the R6S team and they will improve in any way they can.

Thank you!

Originally Posted by LyfizMine
Ubi made a huge deal about how they are gonna hammer down on ddosers.
When? Where?
Its seems to have gotten ALOT worse for what it us.
Pathetic.

EVERYTIME i am one game away from gold I get ddosed.
Pathetic.
Ridiculous.
Sick of it.
**** u ubi

Hello! I appreciate experiencing a DDOS in-game is incredibly frustrating; this is of course very important to us and we are working on solutions.

This is also recognised in our top community concerns: htt... Read more

Originally Posted by SLMKiller
Yes it does. Would going to the "Startup" tab in Task manager and disabling everything there do the same trick?

Hello again, I'm sorry we were unable to get back to you sooner.

Task Manager's Startup section will also work, however I don't believe it gives you as much control as MsConfig, so some things may still be running.

Let us know how it goes!

Hello!

Apologies for not being able to return to you sooner. I'm happy to see your issue is now resolved

I hope you're enjoying Siege!

Originally Posted by xcel30
Simple question, does that rule still apply if content that comes with the elite skin changes? such as character gets item A and B replaced later with items C and D, so lost of skins related to the first pair of items happens, would i still be able to apply? or simply there is no refund system at all?

We have no refund system for in-game purchases however we always do our best to be as fair as possible, and we'd look into that for you. This would need to be discussed on a case-by-case basis.

Thank you!

Originally Posted by MainKneeAck
Yes please improve the hit registration i was playing suger fright today and was having a battle with someone on the opposire side of a window
they shot me to about 50% then i get to cover and then die its like it was still registering shots fired through the window even though i was not in line of fire.

Hey, thanks for your thoughts on this!

We have noticed an increase of hit registration feedback recently, and our team are looking into it

Hello!

I'm sorry to hear you experience this sometimes in-game.

I don't have any information whether this is already the current plan, however I will forward your suggestion to the team.

Originally Posted by BARAFURRYPORN
I am resorting to re-installing my game, would that be helpful in any way?\
Also is there any way i can get my old settings back?

Hello!

Re-installing the game likely won't resolve your issue, as this is occurs when your save file is corrupt. Also due to the file corruption, it is not possible to revert your settings back to what they were, they would need to be manually adjusted.

You will know the steps have been followed correctly because you will be asked which save to use when you next launch the game. If the issue reoccurs after this step, there is likely some software installed causing the corruption.

Try... Read more