Ubi-Raziel

Hello!

I have seen videos similar to this, however I'm not yet sure if it's the same issue.

Please answer the following -

- Does it always send you back to the start, or sometimes to a different checkpoint?
- Does it only seem to happen if you reset right when crossing a checkpoint, or can it happen at any stage in the race?

Thank you!

Hey!

This error usually means that you are signed in to the incorrect Ubisoft account, as the game is not associated with it.

If you are still experiencing issues, please contact us via any of the following private support channels -


Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Hello again!

Sorry for the delay, I've been spending a lot of time organising forum threads today.

I can certainly see the difference. As most systems play with Medium - High settings it is difficult to determine if this affects all players. It may do, but perhaps it's only noticeable at your current settings.

Can you please confirm whether you're using a PC or Laptop, and are you able to provide your system specifications?

Originally Posted by i94Gan
They also deleted another thread for more than 11 pages, and I have been following that link for 5 weeks.
https://forums.ubisoft.com/showthrea...hronizing-Data

Now it only shows
"Message
No Thread specified. If you followed a valid link, please notify the administrator"

Why would you delete a post that you asked us to follow for weeks? is that because you cant fix the issue?

... Read more

Originally Posted by RobAteYaCorn
That fixed the problem.
Thanks for your help!

Perfect, no trouble at all

Hopefully now you'll be able to find the specific software that is conflicting with the game, then disable / uninstall it

Enjoy your day!

Hello!

I'm sorry you faced these issues, we will make sure to look into them.

Are you perhaps able to provide videos presenting each issue. Neither of them appear to be known; and the visual representation would help us report it to our dev team.

Thank you!

Thank you all for getting back to us!

Our devs have been made aware of this issue however they've not been able to reproduce it just yet.

I'd like to request some information, which should help us -

- Are you able to provide a video of this happening?
- Which blocks were affected by the issue?
- Are those blocks custom?

Thank you!

Originally Posted by timwie-
First off, ignore my previous post, today it changed again, and every PB I set in Local mode immediately disappears when exiting to the menu, and restarting the map.

I opened a case, the number is 13091489.

Before I opened it, I tried the following, without any success:
- updated all kinds of drivers
- updated Windows
- reinstalled Ubisoft Connect
- verified game files
- restarted
- launched as admin

Thank you for keeping us up to date!

I have forwarded your files to our team. Hopefully this will help us understand the root cause of the issue, and we can start to bring back some g... Read more

Hey, apologies for the delay.

I'm not certain if that is the outcome to expect so I have raised this with the Trackmania team again. They should be able to shed some light on this, and I'll be able to advise how to proceed

Thank you!

Perfect, thank you very much.

The images are incredibly helpful, I will report these to our dev team.

Regarding issue number 2 - This may be something only the map designer can fix but I'm just speculating, we will see what happens

Originally Posted by crash_ip21
Hello
Yesterday have been playing with a friend online, and we were getting these random freezes at approximately the same time.
https://cdn.discordapp.com/attachmen..._Trim_Trim.mp4

Hey!

Thank you for your video report, I can very clearly see the freezing issue that you experienced.

To resolve an issue such as this, we will first need to try to reproduce ... Read more

Originally Posted by RelaxedRacer.
Yes the bug still exists..

Thanx, looking out for a fix

Thank you for letting us know!

Both me and Milky are keeping track of this issue, and we'll let you know once we hear more!

Hello everyone!

Our team were able to find an issue related to this in the past, and it was resolved. We have not been able to reproduce the issue since, so we may be able to fix this with some PC troubleshooting.

@frasoucos Thank you very much for your suggestions!

Can everyone please confirm if the steps above help?

Hey chriso2918,

Thank you for your extensive knowledge of this issue.

Our team have investigated these reports multiple times, however they weren't able to find any memory leak. Considering the game has grown a lot since however, this issue may have worsened and it may be the ideal time to bring this up with our team again.

Would anyone be able to provide a video presenting the issue? Ideally it would show from game launch to experiencing lag, but it's not essential.

Thank you!

Originally Posted by tmaximus2284
I have the same issue upon reinstalling the game.

Hey! Not to worry, we're working on this issue and we hope to have a fix implemented soon

Leave this with us!

Originally Posted by Gargammel77
2 weeks ago, you have suggest me to tell you if something happened. I said nothing has changed, always the same items are lost. So what can I do ?
there is the links for the screenshot of chess table missing in construction, but already built in my land. And for the logo company, the screen for having been selected in closed beta.
https://imgbb.com/y5cDfqN
...

Read more

Originally Posted by C0elbyte
Some weeks ago i played this game just fine and smooth but now i get stutters, lag and loading just by changing camera to look on another island.
So i am not sure what causes this. I myself only have 2 things as an idea to what it is but would like help solving it.
1. I am so far in the game that there are so many things for the game/PC to handle.
2. I dont have enough RAM. I have 16GB.

My system is as follows
I7 8700K at 5GHz
Geforce 1080 TI
16GB PC3000 corsair RAM
And the game and windows run on SSD (Seperate SSD's)

Hey! I'm sorry you're facing this issue, we will do our best to help you.

Your P... Read more

Hello everyone,

I can see we are still having new threads created on the forums regarding this issue, so I'm merging you all together.

Once again I am sorry to say we don't have any further information at this time. We will let you know the moment we do!

Originally Posted by LaPadite4312
i have play R6S for 1 and half year now
but now the game crash in favela map
all map are fine and work but when i play favela its crash on the screen chosen op
Any any ideas
thanks

Hey! Let's try to ... Read more

Thanks for getting back to me

You have a decent system capable of playing with much higher graphics settings. Is there any particular reason you're playing with such low settings?

With a 60Hz monitor you're not going to take advantage of any frames over 60 (give or take, I believe there is a small advantage) so it may be best to increase your graphics.

Can you please try increasing your graphics settings as much as possible and let me know if that works? Even if this is not how you would like to play permanently, it may help us narrow your issue down.

Thanks!