Ubi-Raziel

Originally Posted by Rfeuk
Hello!
My charcoal kilns grouped around a Trade union plant trees every time (just like they've been just built) after I load a save game. Please watch a video for more details (sorry for long loading and language which is locked).


Here's the save file
https://drive.google.com/file/d/1etB...ew?usp=sharing

Please fix it!

Hey thank you for contacting us and providing us with a video!
... Read more

Hey!

I'm sorry to read you were facing a crashing issue, and you've not been able to contact our support.

If the crashing started after changing an in-game setting, you did the right thing by manually adjusting your configuration file.

Should the crashing issue worsen or persist, please let us know and we'll do the best we can to help.

Originally Posted by fdebijl
Thank you for forwarding it to the team! I suppose I should also mention the expected behaviour: the relocation costs should include the cost of rebuilding all the wings, or alternatively not rebuild them automatically.

Understood, thank you very much

Our testing team were able to reproduce this issue too, so this will go to the dev team and we'll work on a fix!

Hey! Sorry to hear you're facing a black screen issue, we can discuss this.

First of all, please double check the following support article to make sure all steps have been tried: https://support.ubi.com/en-gb/faqs/000025947/

Can you also please list your CPU & GPU? This will help us check if we're experiencing any particular issues with your hardware.

Originally Posted by seongmin411
d.hundgen

did you find solution for the problem you wrote?
please share the way of change main harbor

Hello!

I've not been able to find much information about this issue, which is making it difficult to offer suggestions.

Are you perhaps able to provide a video of what happens?

Hey Capt_Flameheart,

I'm sorry for not seeing your response earlier!

I have now added the Aero Tycoon Challenge / Badge for you, as neither of them were showing as unlocked in my system.

There's no easy way to determine why they don't unlock, however some players have found challenges unlock more reliably after following this support article: https://support.ubisoft.com/en-GB/Faqs/000025657/

Originally Posted by Ommy71
Salve, ho lo ste...

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Originally Posted by FetterBruder
Hi Ubi-Orion,
thank you for the clarification. I asked for an explanatory response like yours in the ticket for two times straight without any helpful reaction.
So I guess we're backt to waiting and hoping.

Oh I see, I'm sorry you didn't receive a more informative answer.

Your support case will always be there if we need to contact you, however you also have us on the forums should you need anything.

Enjoy your day!

Originally Posted by BattleOverlord
Hello.

Yes I have them unlocked now. Thank you for your action. I will update my case I started and I'm going to close it. Now I will try to get some more achievements and badges and it is possible it wont work as well. Maybe it is caused by my savegame, because it is rather old. It was started before the Palace and harvest dlcs - maybe it is somehow connected to that but I cant confirm it.
Thanks again.

That is a logical thought, thank you for getting back to us about this

We're alw... Read more

Originally Posted by sinny1
i have reinstalled the game 3 times and uplay which is junk, i looked for any file that has anno1800 on it and removed it...still have to Verify game files. after Verifying game files i restart the computer which is the best way to do it that i found out, restart the game and play it...but only last 3 to 4 days and have to Verify game files again. why isnt there a update to fix this or at least remove uplay from the game.....

Hey, I'm sorry to hear you're having issues playing your game.

I feel as though I'm missing some context. Can you please advise what happens when you try to play the game and you face an issue?

Having to keep ve... Read more

Originally Posted by fire5tar
Windows 10 64Bit 2004
G-Sync ON
GTX1080Ti on latest NV driver
Happens only when the game is paused and minimised in the background

Hey, thanks for getting in contact with us.

This issue is still under investigation, however there was a recent Nvidia hotfix that may help: https://nvidia.custhelp.com/app/answ...tail/a_id/5046

In the meantime, we're working to get this resolved.
... Read more

Hey everyone!

These Vulkan errors usually mean drivers are not up-to-date or we are attempting to use an unsupported graphics processor.

For anyone affected, please list the following -

- CPU (processor)
- GPU (graphics card)
- RAM (speed & size)

We'll take a look

Originally Posted by dgry666
I press play this window pops up, when it finish Optimazing shaders it just closes and that's it. The exe disappears from task manager.

Hey! I'm sorry to read you're unable to play the game, we will figure it out!

First of all, please list the computer components and operating system you are running.

Please also confirm if you have any anti-virus or screen recording software installed.

In the meantime, this support article may help: ... Read more

Hey everyone!

Just before I report this issue I would first like to make sure I understand it correctly.

I can see you are unable to swap your weapon and the video is titled "pistol bug". Can you please explain in more detail what issue you are facing after equipping the weapon skins?

Thank you!

Originally Posted by RocketRavager
Unfortunately, this doesn't work. I've tried it a few times but the menu still doesn't show up.

Ah I see, I'm sorry that did not work for you.

We don't have another workaround at this time, it is an important issue to fix because the overlay is required to play the game and navigate through it.

Once we have a fix, we will share it with players over the forums!

Originally Posted by RocketRavager
Yeah, this started a few days after I equipped the skin.

Thank you for getting back to me.

This is something our team is currently working on, I'm sorry this is affecting you.

I have some steps for that will hopefully help, however I can't guarantee it as the workaround has not been verified. Here you go -

Step 1: Load up the game
Step 2: Alt+Tab then alt+tab back in
Step 3: Press Esc (if u see the menu buttons and options then proceed, if not then restart the game and repeat steps 1-3)
Step 4: Go ahead and go to locker and switch your character from Laz Burner
Step 5: Restart game and load back i... Read more

Originally Posted by RocketRavager
I've been playing Hyper Scape for a few days now and now all of a sudden, no menu is opening, i press ESC and there is no settings options and when i try go to the play area, no options there. Where there should be Squad and Solo. As well as other menus. Controls work fine.

Hey! Thanks for making us aware of this.

I have seen reports of a similar behaviour. Have you noticed if this only started happening after equipping the Laz Burner skin?

This is something we are currently working to fix, apologies for the inconvenience.

Originally Posted by DarthAvion
Went through troubleshooting with no results. The login doesn't work on the UBI support site, it's stuck at loading.

The support website appears to be up and running, you should be able to resolve that with some browser troubleshooting.

Here you go: https://support.ubi.com/en-GB/faqs/000025585/

...

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Originally Posted by PARZIVAL606
after installation am trying 10 time to play the game it crashes every single time after landing on bulidngs or places not able to play plz,help!

Hello! I'm sorry you're facing this issue, it is unusual but I'm sure we'll figure it out.

Can you please list your PC components and the operating system you are using?

Do you have any anti-virus or screen recording software installed?

We have some steps in this support article that may also help you: ... Read more

Originally Posted by Zack_JS
My configuration is this windows 10 pro, GTX 1050 4gb and 8gb ram

Thank you! I'm unable to find any known issues that could be related to your configuration.

At this stage I believe it is best for us to review your system files.

Please follow these support article to submit said files into a support case -

- A MsInfo report: https://support.ubisoft... Read more

Hello everyone!

Thank you for confirming that disabling Action! resolved your issue. I have passed this information on to our development team, as it may help many others

Originally Posted by kingSUUQ
same me too i7 gtx1050

Can you please confirm if you have Action! or any other screen recording software installed? If so, you could try uninstalling it.

We also have a support article here that may help you: ... Read more