Ubi-Raziel

Hello!

I'm very sorry you've not been able to contact us via Live Chat. It's difficult for me to say why you were facing issues, but perhaps browser troubleshooting may help in the future: https://support.ubi.com/en-GB/faqs/000025585/

Moving on to the issue at hand - I have reviewed both of your system files and I can't see a clear reason why you're getting a black screen, but we will dig deeper.

Please also add your engine.ini file to your support case, so we can review that.

Here are some suggestions to help us move forward -

- Disable background applications: ... Read more

Originally Posted by Bluebbe3
Thanks for the info Ubi-Milky.
I will try your suggestions, hopefully it will help.
If you can find any info on increasing the font size it would be appreciated. Just seems strange that the patch notes state the font size can be increased, yet there is
no info anywhere on how to do it.
Many thanks once again.

Hello!

I followed this up with Ubi-Milky for you. Our Anno 1800 customer support team wasn't certain what the patch notes were referring to, however they were able to offer suggestions that will hopefully help.

In the options you will find the option "Radeon Image Sharpening", you can use this function to i... Read more

Hey, I'm sorry we didn't see your support thread earlier.

I'm not sure why they are only saving as 0 seconds but I can try to investigate for you. Can you please advise what software you're using to save them?

The folder will always reside in Documents, there's no way to change that I'm afraid.

Originally Posted by VeeMn
I could not save cloud save as they kept telling me"failed to synchronize to cloud save"please fix this

Hey! We can certainly help you with this.

Does this only seem to affect Rainbow Six Siege?

Try first re-installing Uplay PC: https://support.ubi.com/en-GB/faqs/000025799/

If the issue remains, follow the steps in this support article: ... Read more

Thank you everyone.

I have been able to find that this error means "Already existing map" however I'm unsure how this fits into your issue.

Would it perhaps be possible to provide a video of this behaviour?

@Ch0core I'm not sure if that map playlist behaviour is normal, but we can find out. Do the same boxes / numbers always get highlighted or does it behave differently each time?

Originally Posted by RumblySpace01
I just booght r6 from epic games store and now ehen i try to open the game its says that i need some kinde of activation code plees help me

Hello!

The steps posted about by Ubi-Houck should resolve this issue. Can you give that a try please?

Hello everyone!

I appreciate receiving a sanction is very frustrating and you wish to raise this in any way you can.

All account-related issues need to be discussed via one of our private support platforms -

- Facebook: https://www.facebook.com/UbisoftSupport
- Twitter: https://twitter.com/UbisoftSupport

- L... Read more

Originally Posted by DoomzDreamer
same for me but i just clicked apply without changing anything and it fixed the problem.

That is great!

Any experience players are able to share here on the forums, helps others

Originally Posted by Unocake
I am trying to get the August major charms from twitch and when I watch a stream it says "Enable In Game Drops With Account-Link" I click on that link and it says my account is linked and drops have been enabled but when I go back to the stream it still says "Enable In Game Drops With Account-Link" this has been happening for a while now and I do not know how to fix it I have tried un linking and re linking my ubisoft and twitch account multiple times I have also tried re linking it in incognito mode multiple times and it never seems to work it always says my drops are enabled but when I go to twitch it always says "Enable In Game Drops With Account-Link".

... Read more

Originally Posted by yenssyhm
Go to OPTIONS on the game and go to VOICE CHAT RECORD MODE and change to open instead PUSH TO TALK.

Hey, thank you for your help.

This is certainly a valid suggestion, hopefully it helps others

Originally Posted by evil_salad4
My keyboard model is: Scorpion K215

Thank you for getting back to us!

We received reports of this issue in the past, and it was due to the Slovakian keyboard layout being used, which the game did not recognise.

The only solution we are able to suggest is to use a different language keyboard layout. Apologies for the inconvenience.

Originally Posted by ArcadeMaster28
I think ive managed to fix it by putting my anti aliasing on TAAx4 its a lot better now i think

Ah that is great news! I'd also like to apologise for our slow replies in this thread, we are returning to you as fast as we can.

We do the very best we can to offer suggestions with the information we have available. If it ever happens again or if you think your game can be improved, please provide the following -

- Images or a video of the issue
- Images or a video of your in-game video / display settings

The "Insert Image" function on the forums only works when directed to an image on a website, such as Imgur, r... Read more

Originally Posted by IraqiPresident
I will check again if i have or have not received a confirmation but i can give you details of the payment method such as the name on the card the number or the security code i have asked if that would be useful by dms on ubisoft support on Twitter

Hello again, apologies for the delay!

The following information would help us the most -

- Date of transaction
- Amount + currency
- Product purchase
- Billing address

That would need to be in a DM though, rather than on the forums here for your privacy ... Read more

Originally Posted by SadIy.r6
i have been perma banned for no reason can u help me.
i did nothing.

Hello! To request a ban appeal, please contact us via one of our private support platforms -

- Facebook: ... Read more

Originally Posted by Phroggo69
I'm a plat 3 and I solo queued against a champ, 2 diamonds, and 2 plat 1s. I got slammed and it was insanely unfair matchmaking. The champ had like 1500 more elo than me. How is this fair. My team was 3 plat ones (and one got dossed), a plat 2, and me. They were all players much better than me and at least 3 of the enemy were using mnk. I had one teammate who was using mnk and one might've been. Stuff like this makes it really hard to play this game a lot.

Hey, I'm sorry to read you had an imbalanced match.

The game will try to find a match where everyone is a similar rank, however there are a more limited number of players from Platinum onwa... Read more

Originally Posted by tracesoneum62
hello everytime i run r6 it says failed to load user profile and then i have to re put in my key binds and my ops guns and stuff please help me

Hey, this is certainly something we can help you with!

Here you go: https://support.ubisoft.com/faqs/000027321/

This issue happens b... Read more

Originally Posted by GHFranco
I am in a similar situation, but the other way around. I purchased Rainbow Six Siege through uplay and would like to invite my friends from Steam to play multiplayer, how do I do it?

Hello!

Your friends will all have a Ubisoft account and Uplay installed. Simply add them in Uplay then you should be able to play together in-game

Originally Posted by Redfox815
I am having the exact same problem and so are other 2 friends of mine. Everything was fine till the maintainance on the 30th, after that ive had 300+ ping since then.

Hey, I'm sorry to read you're also facing issues with your ping.

Please follow UbiKoality's suggestions above to see if that helps! We will then investigate and help in any way we can.

Originally Posted by DaProPotatoAim
Hey I also have the exact same problem. I live in UAE and I'm supposed to be connected to West Europe but its changed to SEAS. I opened a support ticket almost 2 months ago but my issue still not be fixed

Hey, I'm sorry to hear you're also facing this issue.

It is no longer possible to manually change your data centre, so we try to follow connectivity troubleshooting steps to give you the most optimal connection, then it should connect you to the best data centre.

I reviewed your support case and I can see the long discussion you had. The dev team are currently investigating why some players are being connected to the wrong da... Read more

Hello everyone!

Let's tackle this one step at a time, to understand what is happening and if the game can be optimised further.

@ClearwaterTM Would it at all be possible to provide a recording of your FPS behaviour before and after using the sync feature?

@ScRaMeUu33 Have you tried the sync setting? If so, have you noticed a different in performance?

Thank you everyone, let's get to the bottom of this.