Ubi-Raziel

Originally Posted by jcr442
I tried to play the game. It starts like normal. shows splash screen then it crashed and asked me to send in a crash report so I did. now every time it does the same thing. The only thing I can think of is my CPU My PC has a AMD Phenom(tm) II X6 1045T Processor 2.70 GHz it is 6 cores. everything else meets or is better than recommended specs,
Is my CPU comparable to AMD FX-4130 which is the minimum requirement.

Hey, thanks for contacting us on the forums!

I have looked into this for you. The reason why you are unable to play the game is indeed related to the CPU; AMD Phenom processors don't support the SSE 4.2 instruction sets which are ... Read more

Originally Posted by NightW0lf5
every time i try to launch the game after a short period of time i recieve this message and the game closes itself. (the game never fully starts)
"no compatible driver/hardware found vulkan no device available"
ive tried multiple fixes on youtube tho the top 3 results all dont work fixing this. i have no idea how to fix this even tho i'd love to try out the game. ive been hearing a lot of people have been having this issue before in diffrent ubisoft games aswell. and hope i can get some help with this

Hello, I'm sorry to read you've not been able to play the game due to this error.

We can certainly look into this for you. To... Read more

Hey everyone!

I can see this thread has gained a lot of posts recently so I'd just like to make sure you have the latest information.

We are currently investigating this issue on our side to determine why it is affecting some players. In the meantime, the following workarounds have been helping players -

- Re-install the game
- Update your graphics card drivers

- AMD: https://support.ubisoft.com/en-gb/Faqs/000036734/
- NVIDIA: ... Read more

Ahhh there we go!

Sorry I wasn't able to get back to you sooner, but I'm happy to see everything seems to be fine now

All the best!

Originally Posted by BigBotCas
Claimed my twitch prime loot, battlepass is level 21 but i haven't received my loot. When i open the battlepass it just comes up with the 'link accounts' option, when i press it, it just says i've already claimed my loot but i still don't have it

Hey!

I moved your thread to the Open Beta section, as this was accidentally posted in the wrong sub forum.

After reviewing your Ubisoft account and I can see your Twitch account is indeed not linked to your Ubisoft account.

Try linking your accounts together by logging in the Twitch Website and checking your linked account. Feel free to contact us if the issue remains! ... Read more

Originally Posted by JDairfrance
I am running a 2080ti and i900ks, with 2k resolution 119hz on a Samsung Q90 TV. When I press alt-z I encounter an overlay that’s pixelated and blurry, and NVIDIA photo mode’s tools show the native display of the overlay at 720p even tho my resolution not that. Game runs fine, looks 2k and buttery smooth. But this alt-z GeForce overlay panel appearing pixelated makes it hard to see any part of nvidia GeForce overlay

Hey, thank you for making us aware of this!

This is certainly something we can investigate. Can you please provide an image so we can see what you're referring to?

Originally Posted by Conyio
aight so i meet da requirments to run buh den it says i cant cuz of da display driver n idk what dat is

Hey!

Can you please confirm what CPU and graphics card you're using?

Thanks!

Originally Posted by ind0m1tabl3
I've submited my files 4 days ago.,how long does it take to get respond.?

Hey, apologies for the delay!

I can see a support agent is now actively responding to your support case, so it's best we transition there for now.

They will review your system files and offer troubleshooting steps to get it resolved for you. We will always be here if you need anything.

All the best!

Originally Posted by Zack_JS
there is still a black screen, I did all these methods, I checked game files and everything is fine and I ran as an administrator and closed the applications that were in the background and I am also not hearing sound from the game and I am only able to close it by the administrator yet

Thank you for getting back to us, and I'm sorry to read the issue persists.

Can you please list your computer components, as well as the operating system you are using?

Originally Posted by lokicik_
I know my gpu isnt for gaming but I played many different games with this and never had a problem like this

Hey!

I understand completely. I just thought it best to mention that because it is an important detail and may be related.

This may only be temporary as the Enterprise GPUs receive different updates but we will see!

Originally Posted by Jonytxd
Hi, my problem is that when I try to open the game it shows the screen that the game is loading but in the end it does not start.
no error comes out.
my specifications are: Ryzen 5 3600 RX 580 16 GB
Thanks in advance

Hey, we can look into this for you!

Can you please confirm which operating system you are running on your PC?

We have a support article here that may help you: ... Read more

Originally Posted by Snosert
once i open the game after loading screen ( just before the hub) screen freeze
in task manager the game appear to use GPU between 0 and 3% only
tried updating drivers / verify files / clear cashes but issue still happening
i have gtx 950m 4gb

Hey! I'm sorry to hear you've been unable to launch the game, we can check this for you.

Please provide a full list of your PC components, as well as the Operating System name. This will help us understand if this is a known issue or how best t... Read more

Originally Posted by RedPredatorIT
Same issue here, the game freezes for 1-2 seconds every 10-20 seconds in a match. I opened a ticket to give my specs to technical support and the first level operator blocked my ticket saying it's my system problem, my os is corrupted and I had to reinstall it... now I can't even login in the technical support service (but i can normally login here in the forum) to confirm and sustain the issue because it says I mistyped the password too many times and I have to wait ... since 2 days ago. It's just insane, dozen of players with the same issue and different os/machines only when playing a beta version and it's player's system fault.... I want to review that operator incompetence but I don't know how, ubisoft system doesn't allow me...
Anyway ...

Read more

Originally Posted by rdalcroft
Terrible constant frame time spikes every 20 seconds or so.

I run 144hz no problems, but this single frame time spike every 20 seconds or so ruins the whole game.. It gets worse in game, when players are close ot shooting at me the spikes become more frequent.

I've tried all sorts of different settings, to no effect.

I've closed Malwarebytes, cause this is usually the issue in games that stutter, but this has no effect.

turned of MSI afterburner and Riva tuner.. Still the same..

i can just stand still in the first training lobby, and i can just watch the frame time spike in riva tuner every 20 seconds, its not related to CPU or GPU usage.

Very hard to trouble shoot..

...

Read more

Originally Posted by rdalcroft
Whats the point of having a known issued thread, when you are clearly not listing all the problems people are reporting here..

the whole point of a beta testing forum is for people it list their problems in game. i.e. Stuttering and frame time issues, gameplay issues.

i see nothing of the stuttering issues people are having listed on your known issues thread.

If people see you are not taking notice, they will stop reporting these issues. thinking no one is reading the forums..

Hey!

I have just checked the Known Issues list and stuttering was added to the list yesterday: ... Read more

Originally Posted by RoK_SomeKindOf
When a sector with parts of the wall in it collapses you can get into it and shoot through its top.

Hey, thanks for reporting a bug to us!

I've not been able to find any other reports of this and I'm struggling to visualise it.

Would it perhaps be possible to provide a short recording of the issue please?

Originally Posted by lokicik_
its 12326976

Thank you!

I have contacted the Hyper Scape team to check if this is intended behaviour or if this will be resolved.

Please note that FirePro GPUs are not designed for gaming and the drivers they receive are different to those distributed to consumer-grade GPUs.

We'll let you know once we learn more!

Originally Posted by TerroR-No-ClicK
My account has been suspended and I don't know why, can someone help me resolve it?

In the ban says the following

HELLO,

UBISOFT ACCOUNT: chimbawenk
PERMANENT SANCTION
OFFENSE: Cheating with multiple accounts

PERMANENT SUSPENSION NOTICE

We detected activity on your account that violated the Hyper Scape Code of Conduct and severely affected your fellow player's gaming experience. You agreed and accepted the Code of Conduct when loading the game for the first time.

Consequently, your account is permanently suspended from Hyper Scape....

Read more

Originally Posted by VELIKIY_GETSB
hi,a did all of this things. and errors like orchid 15 , 22 , 2001 stil with me. a cant play

Thank you for getting back in touch with us, and I'm sorry to hear the connectivity issues persist.

It's best we request some images to review the steps that have been done, so recommend adding them to a support case

Please provide the following -

- An image of your port forwarding configuration
- A MsInfo report: ... Read more

Originally Posted by Elavenrak
appena installato il gioco il 24/07/2020 lo apro e mi da errore dice che il gioco si è arrestato in modo anomalo ho bisogno di aiuto vorrei giocare ma non posso

Hey!

Please note we are only able to offer assistance in English here on the forums. Would it be possible to repeat your query in English?

I used a translator tool and I believe I understand your issue. If you are experiencing crashing, please follow this support article: ... Read more