Ubi-TheBerry

Originally Posted by Gxnner_
WE WON THE GAME!!! The guy with 100 ping left and we loaded in. The other guy didn't even try and we won because of the timer! GG Ubisoft.

Hello there Gxnner_,

Welcome to the Forums, sorry to see you've encountered this.

I have removed the other mentioned player names, as naming and shaming isn't permitted on the Forums.

It may very well have been that having a player with a high ping, struggling to load in may have stalled the lobby.

If you encounter this again, feel free to get in touch with us directly through our ... Read more

Originally Posted by El_Mediocre_
Mic works fine when I start the game but as soon as I return to it after alt+tab, the mic button does nothing.

Hey there El_Mediocre_,

I've merged your thread here as it's for the same issue.

Please refer to greyze's post and let me know if you experience any of the further detailed issues they've described, as well as provide a clip if possible.

Thank you!

Originally Posted by MH11_
Please fix your south east asia servers ubisoft, my wifi is fine but it keeps showing that 2 red connectivity issue logo, and it ruined my gameplay as i cant move anywhere without it teleporting me back to the first place i moved from, the worst part is, i ddnt even win a single match from my placement ranked games because of this issue, and i cant kill a damn enemy with this. I want my smooth gameplay back!

Hello there,

Welcome to the Forums, sorry to see you're having connection issues.

Have you attempted any troubleshooting since encountering this?

I would advise giving the ... Read more

Originally Posted by R00DAY
Is anyone else having the problem to where the game loads up and half way thru it just shuts down? Like I cant run this game at all.

Hello R00DAY,

Welcome to the Forums, sorry for the delay and to see you're having issues.

As other players have already suggested - can you please try verifying your game files?

Thank you

Originally Posted by greyze
Hi all

I have some very frustrating audio bugs that's been occuring for the past few patches. I can't say exactly which patch introduced these problems, but I've had them for nearly a year now.

Sometimes when I minimize or tab out of the game (exclusive fullscreen or windowed doen't seem to matter). Eventually microphone chat breaks. Also some bizarre bugs start appearing throughout gameplay. When I tab back into the game, the problems I experience are:

• No one hears my voice
• I can't hear anyone speak
• The voice indicator on the right side of the screen doesn't appear for my team mates anymore. But mine appears when I press Push To Talk keybind

Voice chat being broken is my...

Read more

Originally Posted by TOQIDABOSS
hi i tried what u said but it didnt worked and i tried 2 fresh installs but nothing changed i jist want to understand what is problem some of my friends alsa have this problem they cant change the resolution and i had this problem in test servers also

Hello there TOQIDABOSS,

Sorry for the delay in getting back to you.

Have you opened a case on our site as Koality has offered yet?

May we also know what resolution you're attempting to set the game to and what happens when you try to? Is the button completely un responsive?

Originally Posted by avseq.dat.01
you disappeared again. ok i don't want help anymore i'm so bored

Hello there,

As publicly displayed on our support site; we are experiencing much higher than normal contact volumes, so patience is appreciated while we work on responding to all players as soon as possible - rest assured your case has not been ignored.

I have responded to your case if you could kindly check this when you're next available - should you wish to proceed.

Thank you

Hey there,

Welcome to the Forums, sorry to hear you're having issues.

Did you also attempt the Port Forwarding steps we've advised in our guide?

You also noted using a none local server, have you considered trying to change your data centre to one closer to you?

Originally Posted by dwdkarl
Its doing it all over again with the new update.

Hey there dwdkarl.

Sorry for the delay in getting back to you.

Would you be able to link any clips showing this as occurring in the new season update?

Thank you!

Hey there,

Sorry for the delay and to hear you're having further issues.

Is this still the case when checking your progress on the Ubisoft Connect website?

Originally Posted by earkl-iwnl
I don't have the option to go below 1080p and I don't have an option to go above 60hz when launching vulkan, but when I launch the normal launcher it runs at 120 hz and I can chose resolutions lower than 1080p.

I tried going to the game file and manually changing it there but no luck
My drivers are up to date
I don't know what to do

Specs:

8 Gb 2666 ddr4
GTX 1650 4GB
i5-8300h
120hz
500 Gb Kingston SSD

Hey there earkl-iwnl,

Welcome to the Forums, thank you for posting your specs

May we know what monitor model you're also using as this can also play a role in availabl... Read more

Hello there,

We are experiencing delays across all support channels, you are more than welcome to open a case at support.ubi.com however please be aware responses are taking longer than usual.

In these scenarios, we do like to ensure players are aware of our other support channels to approach with any queries they may have.

If you are having issues creating a case on the website due to issues such as long loading times, I would advise performing some browser troubleshooting.

Thank you

Originally Posted by HEROP2020
So I bought Rainbow Six Siege from the Epic Games Store. I'm trying it for the first time today, but it keeps asking me for an activation key. I've check my emails, the Epic launcher but there is no key. Someone please help
I ALSO HAVE THE SAME PROBLEM CAN YOU HELP

Hey there,

Welcome to the Forums!

Sorry for the delay in getting back to you and to hear you're having issues!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that... Read more

Originally Posted by babyghostkk
It's been eight days since I opened a ticket, can someone help me please.

Hello babyghostkk,

Sorry for the delay in getting back to you.

We are experiencing delays across all channels due to much higher than normal contact volumes, rest assured an agent will be in touch regarding your case as soon as possible.

Thank you for your patience

Originally Posted by Paralyzing.
I have two accounts, and one has the Year 5 Pass, and when I log into the other one Ubi tells me that I have to link the account to the Year 5 Pass. When I press "continue" it then says that I cannot link the two and does not let me log into my account. Someone please help I am essentially locked out of my account.

Hello Paralyzing,

I will initially direct you to the Ubisoft Terms of Use regarding multiple accounts; ... Read more

Originally Posted by DiIlyWilly
I hit plat this season, i played one day, then the next i logged into my account and it said that it had missing content and that my account was reset and i had to do my placements again... with 3 days left in the season... now with 1 day left i am gold 2 and probably wont get plat. Why did this happen????

Hey there DilllyWilly,

Sorry to hear about that.

It sounds as though your rank may have been reset.

A rank reset can occur when too many high MMR rollbacks are being issued. This is working as intended. Please follow this link for more info: ... Read more

Hey guys,

Sorry for the delay in getting back to you!

Can you please provide screenshots of the errors you receive as we're investigating further reports of issues when accessing the store

Much appreciated!

Originally Posted by Ledwilliums
I have been having the same problem and also have a gtx 970m (you said 970 so could be big boii version) I saw on a diffrent forum that they were having this same issue and it was with the same card. Do you think a bios update would fix it? the most resent bios update for my system was in 2016 so i figured it wouldnt matter since its ******g ancient anyways. Would a bad cap over heat over time? idk i am stressin

Hello there Ledwilliums,

Welcome to the Forums

I would first advise you give the ... Read more

Originally Posted by Moeshxp
Hey I have the same problem I have changed mouses and it did not change anything it also happens on the main menu and it happens EVERY TIME

Hello there Moeshxp,

Welcome to the Forums, sorry to hear you're impacted by this.

May we know the mice models you've used so far?

Originally Posted by MADrag0n
Hi @Ubi-Swaggins

I have two Merciless now. I don't have Ruthless. I don't have the blueprint to convert a Merciless into Ruthless.

My bench is at max level.

I created a ticket, but it is useless for now (Case Number 12983134).

Hey there,

Sorry for the delay in getting back to you.

I can see your ticket is still ongoing.

Jus... Read more