Ubi-TheBerry

Originally Posted by Lt.SantosDeAlex
The rewards of the charms is my problem because i been watching the november major stream 2 days in a row evey stream that live i watch till the stream and i already linked my twitch account to ubisoft account the biggest problem of this is i didnt get the charms at all there is no notifcation from twitch app i been watch stream with my mobile phone is the november major charms will be distribute after the November major done or not

Hey there Lt.SantosDeAlex!

Charms will be distributed to players after the event has concluded.

If you're still missing any charms after this, please let us know!

Originally Posted by Anti_Hero_XxX
Sajnálatos módon szembesültem azzal a ténnyel hogy az acountom Bannolták. Aminek szeretném meghtudni az okát, Mivel tudtommal semmi féle szabályt nem szegtem meg.
Tudtommal semmi féle csalást nem követtem el. és szeretném újra használni az accountomat a Rainbow six siege nevű játékban. Esetleg tudnának valami féle információval szolgálni hogy mi lehetett az oka a Bannolásnak előre is köszönöm.

Hey there Anti_Hero_XxX,

Welcome to the Forums

I'm afraid Forum support is only available in English.

If you can translate your message we'd happily see what we can do.

Alternatively, you can open a ticket th... Read more

Originally Posted by Mehrshad359
thats point i have no any eror cods

Thank you for providing that image!

If you could please give the steps I have linked a try as they relate to this particular issue.

Let us know how you get on!

Originally Posted by lt_cereal
hello, I bought this game and played it for a year. I recently stopped due to school work and when I went to play it again I had to buy it again helppppppppppppppp. wtf??????

Hello there lt_cereal,

Welcome to the Forums!

It sounds as though you may be using a different account to the one you had originally been playing on.

If you could please contact us through our ... Read more

Originally Posted by FrostSparrow
I'm a bit late on this but I've always wondered what happened to my 2018 ESL charms, I watched the stream to get the rewards with a buddy, had everything connected and they never showed up same thing happened to my friend. Is there any way I can get them forwarded to me?

Hey there FrostSparrow,

Welcome to the Forums!

Given that this was some time ago now, it will be harder for us to verify your involvement and eligibility, however we can try and look into this.

Could you please contact us through our ... Read more

Originally Posted by NavalOcean74784
I got the game from game pass and when I launched it I noticed that all operators were locked. I have all content installed and everything necessary to use them. So I proceeded by contacting ubisof support almost 3 weeks ago and after they verified the problem and everything and a day later they said they passed it on to the development team. After that I've barely had any updates and they just say the same generic response of how they are still looking into it. I know supporting a game is hard and mistakes can be made, but it's unacceptable that such a mayor issue remains after almost 3 weeks and they don't even have an approximate date.

Hello th... Read more

Hey guys,

Thanks for the updates!

Would it be at all possible to capture any clips or screenshots as this makes it considerably easier for the team to begin effectively investigating!

Thank you!

Originally Posted by toxicchut
my account has been permanently for cheating but I don't cheat I had one match with an actual hacker on the other team and he was shooting me through the wall and instead of banning him your software banned me and may I point out our team even reported him also we where on different teams . My disappointment is immeasurable, and my week is ruined. I have been a Ubisoft customer of long standing, and instead of banning an actually hacker and cheater you are banning other people and ruining there day . i have been playing on the same account for a year put 400 hours in to this game and now its telling me i cant play review the cases and unban or refund the money to the people who didn't actually cheat...

Read more

Originally Posted by EverybodyBeCool
Again, yes it's linked to limited time event, but I was raising the point that it could be linked to the apparition or completion of the challenges to be achieved during the events. For example, the last one was "Ultimate Halloween Carnage" where we had to kill 100 opponents if I remember well.
Maybe you could tell the devs to have a look in this direction.

Hey EverybodyBeCool,

Thank you for clarifying this!

We'll let the team know

Originally Posted by Ameerre00
This has been a problem for a while now. I cant get any trophies because of this.

Hey there Ameerre00,

We do understand the inconvenience and hinderance this is causing and we are working to resolve this as soon as possible!

Originally Posted by stjohn1966
this should be moved to the sticky notes section please wait sync data so all can see

Hey there!

We do already have two sticky threads in place regarding this issue where updates will be posted.

Thanks guys!

Originally Posted by Choco.Und
Hello,
My ping is going like, super high on every app everytime i am on r6 screen, particulary in a round, but even in the menu
When i say high I mean from 300, to 15000, and i often get disconnected, i don't have any other game doing this and I wonder if anyone got the same issue and managed to fix it,
Thank you

Hey there Choco.Und,

Welcome to the Forums, sorry to hear you're having connection issues!

When you're being disconnected, what error code or message do you receive?

Please also ensure you complete the steps in our ... Read more

Hey there guys!

The team are looking into issues with certain legacy titles, including Anno 1800 where Ubisoft Connect rewards haven't been unlocking properly.

Rest assured this is under investigation at the moment, sorry for the inconvenience caused!

Originally Posted by pewp3wonline
Ah btw. I am the same person as pewp3w, this is just another account I had to create for anno1404 online play. The second problem is still occuring.

Hey pewp3wonline,

Thanks for letting me know!

The team are also already looking into issues regarding being unable to dive in certain locations, so please keep an eye on the forums for updates!

Originally Posted by Saefr35
Hello,

I am posting here as a last resort, to find help to solve my problem which is annoying me considerably with Anno 1800.

My game, since I bought the Season Pass 2, doesn't run anymore. I was able to launch a game for the first time, which lasted several hours, and since two months, it has been impossible to launch the game. It freezes on the Ubisoft Connect loading screen, runs in a infinite loop of loading, without any error message or information in the logs.

I created a support ticket that couldn't help me, and I've already been able to perform a considerable number of actions, without it making any difference. In an exhaustive way :

I modified "DX12" for "DX11" in the config available in Documents/An...

Read more

Originally Posted by TaperToe343
Oh well, I guess I'll just wait for it to be fixed

Hey there,

I've merged your thread here as it's for the same issue.

quetsch05, thank you for the screenshot!

Mr_Muscle, I don't suppose you have a link to this Forum thread or message as this will be something interesting to look into further.

Thanks guys!

Originally Posted by countoftuscany1
I just downloaded loaded Anno 1800 a few days ago and it plays fine for about an hour and then it will just hang mid-game. Sometimes it's a CTD other times it freezes and the only way out is to force a PC reset. Definitely not a spec issue since I'm on a i9-10900k, 128gb RAM and geforce 3090. Also this morning I noticed I was getting massive flickering of some of the graphics mid game before it crashed. Tried all the usual things: verifying files, reinstall, changing to direct x11 etc...none of that has helped.

Hey there,

Sorry to see you're having issues!

Do you receive any specific error messages or codes when the game cra... Read more

Originally Posted by Brimaille
Hi all,

I tried many time to create a competition through my team, but it keep saying that the competition cannot be created and it mention an error 500. Any ides how I can overcome this issue ?

Thanks for your help,

Brimaille.

Hello there,

Thanks for getting in touch!

Would it be possible to provide a screenshot of this?

Have you also given any of the ... Read more

Originally Posted by ZwirrIicht
I got the same screen when i go to a specific track i built to watch the star rating distribution (for example how many 5-star votes I got). It works on all my maps just not for one specific track. The star distribution isn't shown ingame am I right?

Hey there ZwirrIicht!

Welcome to the Forums!

You are correct, you would check the star distribution with the map review on the website, rather than in-game.

This issue is still being looked into at the moment so we'll post any updates as and when we get them

Sorry for any inconvenience!

Originally Posted by Sebixxx-O_O
I have an idea. I will reinstall the game, nad tell you about results

Hey Sebixxx-O_O,

Sounds good!

Let us know if there are any changes!