Ubi-TheBerry

Originally Posted by Nitixd
If I check all the items, do I have to revalidate the map? Validation takes many hours, i can't redo it again.

Hey there Nitixd,

Sorry for the delay in getting back to you!

Just checking if you've since been able to try the steps Milky has suggested?

This may unfortunately involve re-validating however.

Originally Posted by MnM.Carpenostra
Hello Ubisoft/Nadeo team!

I already read some topics on this as it seems im not the only one with that problem.

Since the last two patches my game takes forever to load, and joining a server is rather a hustle than a fun expirience. It seems like the game has problems fetching the server and map infos. I wasnt sure if the problem is on my part but after calling my provider, checking my PC, and reinstalling the game i am certain its not. I would really like you to look into that, especially that the competition season starts again and people will get really mad if the need to spend 5 min to join a server in the first place. ...

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Originally Posted by animaldude123
Tried all this same result

Hey there animaldude123,

Sorry to hear those steps didn't resolve your issue.

Just to confirm you're having the same problem as Drewboi_1, can you please provide the exact error message you're receiving?

Originally Posted by wc0n-ghtf
Resetting the shader cash works for me too. The game worked flawlessly until day before yesterday - yesterday it produced a CTD everytime I started it. Ubisoft support wasn't that helpful (they referred me to their standard answers they have in their troubleshooting FAQs on their support website) ... but above did the trick.
I have NO idea what has happened - I DID update my Radeon Software meanwhile (but downgraded again and the issue persisted)...

Hello wc0n-ghtf,

Thanks for letting us know what has worked for you.

If at any point our standard troubleshooting steps don't resolve your issue, you are more than welcome to ope... Read more

Hello guys,

We appreciate this is frustrating for you and are working on receiving an update for you as soon as possible.

Both Raziel and myself have passed on the details of those affected onto the team who are looking into this further.

If you can continue to provide the date you purchased the Pass from Origin too that would be appreciated.

We will update the thread will information as and when we receive it, rest assured we are not ignoring your comments or frustrations, unfortunately this one is taking some time to look into.

Thank you for your patience.

Hey there guys!

As you know this is still currently under investigation

Please keep an eye on our forums and the Anno Union ( https://www.anno-union.com/en/ ) for all future updates and patchnotes.

Sorry for the inconvenience!

Originally Posted by Nicholas_Steel
Whenever you take a screenshot using the Snipping Tool the game will minimize when completing the screenshot.

Hey there Nicholas_Steel,

As Brumiros has already noted, this is not a bug rather an effect of the snipping tool.

Instead I would advise using the Screenshot facility within Ubisoft Connect.

You can check your Ubisoft Connect Settings under Other to check the keybinds and save folder.

Thank you!

Originally Posted by dwdkarl
as I said in my support..ITS THE SAME ISSUE AS BEFORE....LOOK AT THOSE VIDEOS

Hello dwdkarl,

If you are referring to an already open case, could you kindly either provide the case ID where these videos were linked or relink them here so we may take a look?

Thank you.

Hey there guys,

Sorry to hear you're having issues.

Resender2be, thank you for the details and steps you've tried so far!

bigtel2020 please ensure you'd verified your files and I'd also recommend both of you try performing a clean boot.

May we also know the specs of your systems?

Thank you!

Originally Posted by Ca7ALySt.Volt
my monitor is 1920x1080

Hey there,

Rainbow Six: Siege does natively support 1920x1080 - may we know what resolution you're trying to run the game at if not in line with your monitor's?

Hey there,

Sorry to see you're having issues!

May we know what mouse you're using as well as if this still happens when testing with a different mouse?

Thank you!

Originally Posted by chetkowa
At level 52, last night the game all sudden froze. It has happened before, so I did not worry too much about it. However, when I restarted the game, I all sudden ended up in the campaign, in the map where you are to dynamite some poor fish, but the bay was filled with fog.
I decided to try to load the last auto-save, and then ended up on the correct map, but still got advice to settle an island from Aarhant. While the New world is already settled with several island because my population drinks an insane amount of coffee.

Hey there!

Sorry to hear you've had issues!

To better understand this - have you since be... Read more

Hey guys,

For those of you still experiencing this, please give the further steps in our guide a try!

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by Nicholas_Steel
The locations are consistent and their position is relative to the Construction/Ship menu. They ignore 100% of mouse clicks when trying to select, place and delete structures and get in the way when trying to direct the movement of ships and when trying to target something to attack.

I can probably create a rough Heat Map of the affected areas.

Hey there Nicholas_Steel,

Sorry for the delay in getting back to you and see you're having issues!

Are you still experiencing this?

If so, can you please provide a clip demonstrating this?

A map of affected areas would also be very beneficial

... Read more

Hey there guys,

The team have been investigating this with hopes of it being resolved

Are you still encountering this?

Originally Posted by Appcr4sh
Hi, I'm getting a weird problem with my mic. Sometimes it work but sometimes don't. The HUD symbol don't show when it is not working and I can't listen to others. My headset and MIC are set to default and comms default. If I close the game and open it again, sometimes it solve the problem. On the other hand, sometimes 1 match is working and then on the next it stop working. I use MOUSEBUTTON3 to activate the MIC but even if I use 'U' it won't work.

If someone have/had the same issue please, let me know.

Thanks!

Hey there Appcr4sh,

Welcome to the Forums, sorry to hear you're having issues.

May we know what hea... Read more

Originally Posted by sniperNZSAS
You know that bug BB, that one that has existed since beta, the one you seem to refuse to fix, the one that myself and countless others have reported and reminded you of since May last year? You know the one.

And after 2 full seasons of content, and a 3rd season underway, BB still do not seem to want to get off their *** and fix this big.

Why not?!

I have poured 1100 hours into my savegame with the hope that one day the Pirates will come back, that BB would fix the bug that cause my game 800 hours ago stopping the pirates from ever returning. 2 full seasons I have missed out on all the content that comes from having pirates in Anno 1800. Trade, unique ships, wars, alliance, all because BB does not seem to want to...

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Originally Posted by Bokiony
I have the same games on Steam and Uplay (Steam linked to Uplay and another Uplay) Is it possible to transfer the game from Steam to Uplay? I don't want to download the same game twice.
Sorry for bad english

Hey there Bokiony,

As part of activating the game on your respective Uplay account, you should be able to launch it via Uplay instead of Steam at any point.

TehBeastToot could you please contact us through our ... Read more

Originally Posted by sajjadsd5
Hello
My game is only in language Russian, but my region is uk
I need help

Hello sajjadsd5,

Welcome to the Forums.

It seems you have a Russian copy of the game.

In this copy, only Russian is an available language - further languages cannot be added.

Sorry for the inconvenience

Originally Posted by wing_hu
As in the title, I found a minor bug on the statistics screen: there is no graph for Wood Veneers production, only for demand.

Hey there wing_hu,

Sorry for the delay in getting back to you!

Thank you for reporting this to us!

I have passed this onto the team for them to look into, feel free to share any further details!