Ubi-TheBerry

Hey there guys,

Did you purchase the bundles are they're not showing as available in-game?

If so, can you please contact us through our Support Site or Facebook and ... Read more

Hey there guys;

NoxiousBoi, thank you very much for this video.

Has there been any troubleshooting steps you've attempted so far such as verifying your files in Steam?

Likewise to you Slyrr7, can you please give the steps in our guide a try as you appear to be experiencing more generic crashing issues.

Let us know if there are any changes, thank you!

Originally Posted by Juniorfoxy.DF
Ever since the Uplay overlay rework, there appears to be no way to open chat with friends. Clicking on the 3 dots simply leads to a 'remove friend' option. When I try to open chat from the external uplay app it infinitely loads and is impossible to open one chat for a person, all chats similtaneously attempt to load.

Please enlighten me as to how to quickly chat with others (to let them know how long I'll be until I can join them etc.)

Hey there,

There should still be an option within the 3 dots to Start Chat.

Double clicking on the player in your friend's list should also open up a chat window immediately - have ... Read more

Originally Posted by Lgilly475
The cog button doesn't seem to exist anymore? so i can no longer follow these instructions on the epic games launcher.

Hello there,

This should now be 3 small dots to the button right of the game tile.

You can read the steps ti verify in ... Read more

Hey there guys,

This is currently being investigated by the game's team

At the moment, this appears to be exclusive to the Vulkan version.

Can you please try the DirectX version and see if the issue persists?

Hey there guys,

Sorry to hear you're having trouble!

Does this apply to all mouse button functions in-game or just menu functions?

Have your key bindings changed at all?

Originally Posted by salty.dount1
I have this issue where in casual/quick match i leave on my own without any error or anything and return to lobby menu when score is 2-0 always ( when we win 1st two rounds) and match never ends as i never advance to 3rd round. HAPPENS ONLY IN QUICK , not in unrank or rank!

The game takes me into the 3rd round if the score is
Either
1-0
0-1 either they win one or we win one

Please i am literally frustrated af! I can't even play any more, someone please help me!!!!

Hello salty.dount1,

Welcome to the Forums, sorry to see you've had issues.

Are you able to rejoin these matches and have you a... Read more

Originally Posted by Solemn.Sight
I have also been having the same issue. Even after updating to the latest Neon Dawn update the issue persists.

Is a solution available?

Hey there Solemn.Sight,

Sorry to hear you're also having issues.

Have you attempted any of the troubleshooting steps suggested above?

Hey guys,

For those of you also reporting this can you please confirm the following;
- Do you notice any other issues in-game before being disconnected (any lag spikes, etc)?
- Have you attempted any troubleshooting for either your PC or connectivity?

Thank you!

Hello there guys,

Sorry to hear you're still having issues!

To correct this situation, I would like to suggest that you follow the steps below.

Firstly, please make sure you're launching Steam / Epic and Uplay with admin privileges, by following these steps : https://support.ubisoft.com/en-gb/faqs/000025662


Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder,... Read more

Originally Posted by ElGrandeToto_
Everytime I launch the game it shows me this error code 8-0x00000120, I did all the FAQ steps but none worked...

Hey there ElGrandeToto_,

Welcome to the Forums and sorry to see you're having issues!

Is you have attempted all of the steps in our troubleshooting guide including port forwarding, please contact us through... Read more

Hey there guys,

Sorry to see you're having issues.

I highly suggest following Slyrr7's advice and verifying your game files to see if there are any changes

Please also give the steps in our guide a try.

Thank you!

Originally Posted by VIOLET_VODKA
Hello can someone help me in the ANNO 1800 purchase i made. Its asking for Activating key in Ubisoft. when i launch it from Epic. I just bought it. Help me please

Hey there,

Welcome to the Forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backe... Read more

Originally Posted by d0manz
Hi, I googled my problem and several people have similar problems with this specific AI player's quests.

He wants you to equip specific items in administrative offices but when you do, the quest doesn't get completed.

In my specific case, he wants me to equip a positive edict in any administrative building. The quest gets detailed in it's description where it says, a positive edict is any edict that does not harm the population in any way. I sailed to the vendor who sells edicts among others and bought and rerolled and so on and I tried really any edict I could get my hands on. I equipped them all in my town hall but no luck.

Considering how long this issue has been known I'm bewildered that this has not been solved yet...

Read more

Hey there guys!

Sorry for the delay!

Please give the steps in our guide a try if you're experiencing crashing or performance issues.

May we also please know your system specs to ensure they meet requirements?

Thank you!

Hey there guys,

Sorry for the delay in getting back to you!

For those of you reporting further crashing issues, please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by TomaszMajewski
Only this one is unended on list. I completed other quests.

Hey there TomaszMajewski,

Sorry for the delay!

Would it be possible to capture any evidence showing the quest conditions as being completed?

Thank you!

Hello there guy,

If you're still having issues and your PC is above the requirements, please open a case on our Support Site and send over your system files.

... Read more

Hey there guys,

Sorry for the delay in getting back to you!

Could you please confirm the following details;
- Are MnK controls perfectly functionable until you enter a match?
- Do you have any additional USB peripherals connected?

For anyone who hasn't already; can you please try verifying your game files to ensure nothing is corrupted?

Please also try deleting your gamesettings.ini file, this should be located in My Documents\My Games\Rainbow Six - Siege \ [Your Uplay ID] before re-launching the game

Let us know if either of these have any success!

If not - can you please provide screenshots showing the game as locking to controller?

Thank you!

Originally Posted by godwineden
I've purchase Immortals Fenyx Rising about 3 days ago and still haven't received any points for it. From what I remember it doesn't take this long to get your points after a purchase so i don't know what's going on.

Godwin

Hey there godwineden,

Welcome to the Forums, I can see these have since been added - albeit delayed

Sorry for any inconvenience!

If there's anything else we can help with please let us know!