Ubi-TheBerry

Originally Posted by FluMMzz
Hey,

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System Information
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Operating System: Windows 10 Education 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
BIOS: 1803 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8112MB RAM
DirectX Version: DirectX 12
Miracast: Available, with HDCP

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Display Devices
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Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67B1)
...

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Hey there guys!

Globox999, sorry to see you're having trouble!

Are you seeing any particular error messages or codes when the game closes back to the Ubisoft Connect client?

Can you also please provide your system's specs as you noted suspecting your PC as playing a role in this, we can check if you're up to spec.

FluMMzz, can you also confirm your specs?

Thanks guys!

Originally Posted by MrNosuch
Love the new Ubi Connect app! Sad that my stats for clan XP and personal XP don't ever change, though. Would love to see that fixed.

Hopefully we'll have some updates for you soon!

Glad to hear you're enjoying Ubisoft Connect all the same!

Originally Posted by pewp3wonline
In my COOP-Game I play with my wife we sometimes encounter diving spots at which we can't dive. This happens since 9.0.
Those are always the random diving spots, not those you get from treasure maps.
In my recent singleplayer game I've started, I am also encountering this problem, now one time I actually encountered it during the quest from nate where he shows you where you can dive for some pearls to restore the scepter.

The button for diving (the one which takes 10 seconds) is simply greyed out and can't be clicked.

Hey there,

Thank you for reporting this to us!

Have either of you tried ... Read more

Originally Posted by PERNIK.SSG
Hey,
we are missing new City Lights Pack DLC and also Amusements Pack and Holiday Pack, can we expect it? We use subscription to get access to all DLCs as its advertised.

Hey there PERNIK.SSG,

The Ubisoft+ subscription comes with ... Read more

Originally Posted by Robbin4467
i've watched over 12 houers of eu leage and still no charm ?
now i've watched 5 houers in US leage and also no charm?
what do i do and how to fix?

Hello there Robbin4467,

Welcome to the Forums and sorry to hear you're having issues receiving drops!

Have you linked your account to https://drops-register.ubi.com/ ?

Do you also see 'Drops Enabled' below the stream window when watching it? ...

Originally Posted by shady99999999
I don't have my year 5 season pass benefits. My year y1s1 ops disappeared as well, I've tried uninstalling and reinstalling the game and its ad ons and I can't seem to find a fix. Please help. I need the discount for alpha packs.

Hello shady99999999,

Welcome to the Forums.

As above, this matter is still under investigation.

Please keep an eye on the Forums for any updates as we receive them, thank you!

Hey there guys,

This issue is still under investigation with the team.

For anyone who has made a purchase with credits and not had their discount applied, please contact us through our Support Site or Facebook and ... Read more

Originally Posted by SirHarryPierce
When upgrading palace parts, shift click upgrading, did upgrade all palace parts of the same type before 9.1, but now it does not.

So, a SHIFT click would upgrade all blueprinted items of the same type.

Pls fix

Thx.

Hey there SirHarryPierce,

Thank you for reporting this!

Would it be at all possible to capture a clip demonstrating this in-game as well as ... Read more

Originally Posted by BARAFURRYPORN
I have fixed this issue 2 times now, is there any way to permanently fix this issue. I feel frustrated that I have deleted this game and re-installed it. I have already used the default method of fixing this problem, is there another alternative?

Hey there,

Sorry to see you're having this issue!

As a workaround, it may be an issue with your save. Deleting your save only removes loadout settings. Progress, rank, etc. won't be affected.

Please give these steps a try;

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background w... Read more

Originally Posted by Dionne87
Game froze when my salvager was in Land of Lions and I hit ctrl+G and then accidently hit ctrl+Q. Game did save though.

Hey there Dionne87,

Thank you for reporting this to us!

Have you been able to recreate this issue since and if so would it be possible to capture a clip for us to pass onto the team?

Thank you!

Originally Posted by Khar_y
When i create new game, is chance bug apear again?

or? For now Game is nearly 1 month unplayable...

Hey there Khar_y,

Sorry to see you're still having trouble.

For testing purposes, please try a fresh save to see if the issue repeats.

If so, please provide screenshots or clips of this so we can re-raise it to the team.

Thank you!

Originally Posted by QnHarlyPnkRngr
https://youtu.be/5QDQZtIwyCM
@deadlion2575 , @Crazyapex21 , and myself were playing the Jefferson plaza mission when this happened twice. Description is up on the youtube page except when it happened first time Crazyapex was kicked.

Hey there ... Read more

Originally Posted by McHenche
what code of conduct??? are you trying to tell me that i was hacking and killing everyone ????

Hey there,

You can view the full Code of Conduct here.

Originally Posted by toxicchut
my account has been permanently for cheating but I don't cheat this all happened after I had one match with an actual hacker on the other team and he was shooting me through the wall and instead of banning him your software banned me and may I point out our team even reported him .......... now I have a k/d of 0.6 or 0.8 cant remember but something like and i have been playing this game for more than a year . My disappointment is immeasurable, and my week is ruined. I have been a Ubisoft customer of long standing, and instead of banning an actually hacker and cheater you are banning other people and ruining there day . I mean my rank is bronze with a k/d in ranked of 0.5 and i have been playing on the same account for a year put 400 hours in t...

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Hello there McHenche,

After an investigation was conducted regarding your ban, it was confirmed that the code of conduct was breached. Therefore, the ban can not be lifted.

Please keep in mind that support has no ability to overturn a ban placed on your account following the denied appeal.

Sorry for the inconvenience and we wish you well in future gaming endeavors.

Originally Posted by Kray.NZ
I understand that, but why is it saying in progress for 3 weeks now if they aren't actually working on it?

Your case has gone through multiple stages, such as being escalated to be looked into further.

As noted, high contact volumes also mean there can be a delay in an update being provided.

We apologize for this delay and we are working toward getting back to all cases as soon as possible.

Sorry for the inconvenience.

Originally Posted by Kray.NZ
Do you know how long it will take for them to reply? I was waiting for 2 weeks and then I created a live chat, they moved the 2 tickets into one and it said escalated, now it says In Progress. In total I have been waiting for 3 weeks for a response and still nothing. Getting pretty upset now, getting to the point where I might just risk it and buy a new account and hope I'm not hwid banned.

Hey there,

We're unable to provide an exact time frame, responses are currently delayed given the current situation as well as high volumes of contacts.

The time taken for your matter to be investigated will also contributed to this.

... Read more

Originally Posted by Napoleon_XIX
I've also experienced this bug. After I destroyed the Archibald's mercenary fleet, I did not get the cutscene or the new quest that should have come next. Here's a screenshot of my quest log from a couple of hours later: https://photos.app.goo.gl/DZKZ3p9BWdJJUoSZA

However, I've been unable to reproduce the problem. I loaded my save just before I sent my fleet in to deal with Sir Archibald's mercenaries. Once I'd destroyed their fleet, everything continued correctly - the cutscene triggered and I got given the next quest in the chai...

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Originally Posted by KasThaGreat
]Every time I start up siege It says the same message "failed to load user saved profile" imp forced to redo my loadouts and settings each time even after i tried the turn on/off cloud save technique including delete the corrupted file or whatever tried multiple times its been like this for awhile so I haven't played cause i refused to my settings each time but i grow tired of not bein able to ply my favorite game so I wanna try to fix it again but I known the main thing I tried before didn't work I tried uninstall the game and steam two times over that didn't work PLEASE HELP!!!!

Hey there,

Welcome to the Forums! I'm sorry to see you're... Read more