Ubi-TheBerry

Originally Posted by PG_Burn
I am only able to change my game resolution in dx11 but not vulkan. I already change the resolution in gamesettings.ini but still not work

Hey there PG_Burn,

Thanks for reporting this, sorry to hear you're having issues

May we know more about what happens when attempting to change the resolution?

Is it completely unresponsive?

Would it be possible to capture a clip demonstrating this?

Much appreciated!

Originally Posted by SLADKIY_ZHORIK
No Russian voice acting and Russian translation in Anno 1800! I no longer live in Germany, give me Russian!

the list contains all languages except Russian! Add Russian to me or discard Russian translation files!

Hello there SLADKIY_ZHORIK,

Welcome to the Forums.

You can follow ... Read more

Hey there The_Cosdor,

Sorry for the delay in getting back to you and to hear you're having issues

Just to check - have you ensured all of the controller's drivers have been updated as well as any 3rd party programs you may be using with the controller?

Originally Posted by SlowBorris
I have been trying to get footage for the last couple of games on yacht but nothing happened so I thought I was wrong or seeing things. However in my last game it happened again but the recording messed up. so I am sure there is an issue but have not been able to capture it happening.

Hey there SlowBorris,

Thanks for the update, we're keeping an eye out for further reports, however if you're able to capture a clip, please forward it on as this will help us get it looked into quicker, thank you!

Originally Posted by Dragonflame.
3 days later, the bug has returned. R6 is refusing to close. I'm not the most tech savvy, but I do think there is something in the Neon Dawn update that is causing this.

Hey there Dragonflame,

Thanks for getting back to us, sorry to hear it's come back!

Did re-trying a Clean Boot fail to resolve it this time?

Originally Posted by Sib3riX.
I left my pc on operator screen and my 3090 just did black screen. GPU overheated and black screen poped. What happend when i switch to operator screen my GPU fans dont spin at all but when im back into normal screen fan spin normaly. FIX THIS!!!!

I tried all drivers that support 3090. Lost almost 2 days with strees testing etc... then i returned back to siege to see and bum fans just stop spin on operator screen. I left my PC for 15minutes and black screen because of overheat. My GPUs work just fine on anything else and other games just this operator screen.

Tested gpu on 2 systems.

I have 2 gpus in system and tested them both in same scenario they both do that. On operator list screen fans stop spinning and i can h...

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Originally Posted by TryHarderrx
So i bought dlc and its saying i bought it wen i launch and i press continue and it doesn't work iv tried so much and it wont work

Hey there TryHarderrx,

Sorry to hear you've encountered this issue!

Could you please try using your Tab key to highlight the Continue button and then Enter to select it and let us know if this works for you?

Thank you!

Originally Posted by Hush3182007
When I try and start R6 it tells me I don't own the game and wont start

Originally Posted by Hush3182007
when I start r6 it tells me that I dont own the game and I cant do anything else and it wont let me

Hey there Hush3182007,

This sound like an authentication error - a likely cause is when you're using an account different to the one the game... Read more

Originally Posted by hx.hvh
Hey! i was tried to play siege on my alt account, everything was fine, until i logged back to my main account, then i launched siege, and the game was asking for an activation key, unless ive never had such a problem. please someone can help me? i dont wanna lose my account

Hello there,

To correct this situation, I would like to suggest that you follow the steps below.

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game L... Read more

Originally Posted by vanthelongus
there is a game in 12/6/2020 when i play the the other stack of 4 tell me to throw a grenade in the window and so i did then while cooking nade my teammate knife me so the grenade drop to them , then i got banned for 30 minutes please help me contact the administrators for reporting the true throwers in this case. thanks.

Hello vanthelongus,

While temporary bans cannot be lifted, if you wish to report any player's for team killing or griefing, please do so in-game or by contacting us directly through our ... Read more

Originally Posted by PMG1970
Silly me just noticed the 2015 time stamp--My Bad........

Hello PMG1970,

Welcome to the Forums.

As you've already noticed - please try to refrain from necroing old threads.

We are experiencing delays across all channels due to higher than normal contact volumes and are working toward responding to all players as soon as possible.

If you're still waiting however you're welcome to post your case ID and we can take a look, thank you

Originally Posted by BruhJustQuit-_-
I have been playing Rainbow Six siege for the past year and two I had no problem until I decided to copy someone's settings ( Through Documents/My Games/ Rainbow Six siege) after that everything went downhill I used to have settings of 45 vertical and 40 horizontal and it was decently fast but after the settings copy that sensitivity is so slow it feels like I am running 4 horizontal and 3 vertical I have tried everything in my power there is nothing I could find on the internet my ads speed is the only thing sensitivity that hasn't changed but my hipfire has

Hey there,

You should be able to amend your sensitivity in-game and via the... Read more

Originally Posted by Bailey_._
If anyone knows how to fix this big please help me.
I have tried multiple things yet nothing works!
Appreatiate any help i can get!
Thanks.

Hey there Bailey_._,

Welcome to the Forums, sorry to see you're having issues!

Can you please provide some further details into what you're experiencing when attempting to purchase operators?

Such as any particular error messages?

Thank you

Originally Posted by Mad_Dog8762
https://www.youtube.com/watch?v=siVMVn2DDy4

This seems to be about 70% of the time

Very common, but sometimes Ill still be able to hotbreach even if the barricade is damaged

But i believe the fuze hole RELIABLY prevents hot breaching

... Read more

Originally Posted by Jacqueezle_
Does anyone know why I haven't received my seasonal charm (Steel Wave) I haven't played since the season and came on recently to play again and its not there.

Hello there,

Welcome to the Forums

Some players continue to request past Seasonal Charms to our Support Teams. While we understand the desire to obtain earlier Seasonal Rank Charms, Customer Support will only be able to compensate for any errors in the previous Season.

I'm afraid as Steel Wave was a couple season ago now, we wouldn't be able to assist.

Sorry for the inconvenience!

Originally Posted by Payload6345
This is not fair please fix this so you don't get suspended when your game crashes. Thanks!

Hello there Payload6345,

Welcome to the Forums.

I'm afraid an abandon is abandon regardless of the cause, therefore temporary bans will be issued.

These cannot be lifted.

If you find you're experiencing crashes frequently, I'd advise giving the steps i... Read more

Originally Posted by Clutch.NoH
Yes, I did, I think I have done everything right and done it multiple;e times, and still nothing. I've had this problem for over a year now.

Hey there,

Thanks for getting back to us, sorry for the delay!

Have you attempted verifying the game files at any point?

It may also be worth resetting the gamesettings file, you should be able to locate this in My Documents > My Games > Rainbow Six: Siege > [Uplay ID] > gamesettings.ini.

Delete this file and th... Read more

Originally Posted by CC_DONT_CRY
The problem=========================================== ================================================== ===============================
My camera keeps whipping around at a seemingly random interval to a seemingly random place(random place isn't entirely true. It's certain points, but I couldn't find any significant correlation as to what those certain points meant.). Also, ragdolls go absolutely ballistic and start flopping around like fish. 3D models in general are quite bugged, their arms seems to glitch out a little bit and whatever they're holding seems to as well.

My personal troubleshooting=================================== ================================================== ===========================
I tried as ...

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Originally Posted by ekara0
Hello, I've been playing the game with no problems at all for months now. But around last week before the last season update I started getting sevrer connection error after my first match of the day. It would get back to normal in a couple of minutes and say nothing for the rest of that day, so I didn't really worry about it. However, since yesterday Ubisoft Connect gets stuck at Initialization or the game launches but it doesn't go past "Please wait while we connect you to the Rainbow Six Siege Servers." Only sometimes I get to the main menu and am able to play. But after the match my connection is lost again. Nothing wrong while I am in the match though, no higher ping than usual or anything it just loses connection after the match. I tried port forwa...

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Originally Posted by Dr._Heinz_Doof
I recently just finished talking with Ubisoft support. There was a fraud lock put onto my account for some odd reason, and it's permanent and irreversible. What's really annoying is I tried to understand why they would use such a flawed system that makes it impossible for them to reverse mistakes, and all I kept getting back were parroted messages, about how they trust their system, and how everything was identified correctly.... Even thoug I'm the owner of the account and all the payment information. In short, I'm trying to understand if anyone else has had such difficulties with Ubisoft support, and maybe, if it's even possible at this point, if there is a possibility of reversing the fraud ban, as I've put over 2000 hours into the game, and s...

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