Ubi-TheBerry

No problem @GnarlyAtol1793 , you know where we are if there's anything else you need help with!

Hey @Battouuusai ,

Thanks for getting in touch.

I've removed the Trial version from your account.

Could you please retry the game and let us know if you have any further issues?

Thank you!

Hey there @TeamWasabi ,

Thank you for getting in touch with us, sorry to hear the performance is dipping so dramatically!

Could you please give the steps in this guide a try, to ensure that your laptop is only using your dedicated GPU rather th...

Hey guys!

Thanks for reaching out to us!

I've removed the Trial version from your accounts.

Could you please now try and launch the game and let us know if the error persists?

Thank you!

Hey @Jamesvreeland,

This issue is known to and being investigated by the team, with hopes to resolve it in a future patch, which is yet to be confirmed.

At this time, no compensation has been confirmed, neither has the outcome of the investigation.

When more information on this is available, we'll let you know.

Thank you!

Hey @kaalakauva ,

Thanks for reaching out but please in future consider creating your own thread rather than necro-ing old inactive ones.

As for your controller, have you followed the other workaround suggested here of adding The Division 2 to Steam as a Non-Steam Game?

After doing this, enable PlayStation Configuration Support in Steam settings.

Please let us know if this works for you.

Thank you!

Hey @Strict666 ,

Thanks for the update, glad to hear you've since been able to get it equipped!

If there's anything else we can help with, please let us know!

No problem at all @Takanohana_Aim , glad to hear your refund went through.

If there's anything else we can help with, you know where we are!

Hey @GUDYhn-0 ,

Thanks for reaching out.

May we please know the list of exact exotics that are missing?

And as you've noted this has happened before, do you recall around when these instances happened and if anything happened in-game before they disappeared / came back?

Thank you!

Hey @CMDRHoots ,

We cannot support The Division Resurgence here I'm afraid, additionally, the development team typically don't respond to or DM players via these forums.

We do have a hub for mobile support though available ...

Hey @KappyKOL ,

We've had no reported issues with the Kingbreaker drops.

There is no guarantee it will drop each time though, as the rewards are selected based on RNG, so continuing to play more should see you getting it in another drop.

If there's anything else we can help with, please let us know!

Hey @SPANISHAMMER ,

I've merged your thread here where we're tracking this issue.

It's still being investigated at the moment, however in the meantime, using 'Promote to Lieutenant' will allow you promote recruits to agents.

Thank you!

Hey @kolanix9000 ,

Sorry for the delay and welcome to the Ubisoft Discussions!

As these are our English forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to post to our ...

Thanks for reporting this too @LittleBullSheit , as this hasn't been raised to the team yet, could you please also capture a video of this so we can pass it onto the team?

Thank you!

Hey @LittleBullSheit ,

Thanks for reaching out and reporting this, sorry for the delay!

If you're still encountering this, could you please capture and share a video so we can look into this further?

Much appreciated!

Hey @BGiantMountain ,

Do you have an active Engineer House?

As this is required to be able to access The Passage DLC.

If so, could you please share your impacted save so we can take a look?

You're welcome to send this to us via our ...

Hey @EliteNoobna ,

Thank you for getting in touch and reporting this!

Could you please share your affected save file so we can pass this to the team to investigate?

You're welcome to send it to us via our Support Site or share a link to a hosting site.

Much appreciated!

Hey @Neurolancer-0 ,

Is this also the Clueless Courier mission?

And have you attempted the steps noted in this thread at all too?

Hey @jimbardian ,

Please refer to my previous post (which I have also pinned for better visibility) on this.

For compatibility purposes, both the game and DLC must be purchased / owned via the same platform (Epic Games / Ubisoft Connect / Steam).

We cannot force DLC / Base Games from a different platform to be compatible with eachother.

If you own both the Base Game and DLC via Epic, please create a case with us via the links I've provided in my last post.

If you have purchased the DLC on the wrong...

No problem at all @monsimons !

You know where we are if there's anything else we can help with in the meantime!