Ubi-TheBerry

Hey @bygonedream ,

I've checked with the team who have been unable to confirm the exact purpose of the files noted, but they may be related to Match Replays and could lead to your in-game Replays becoming inaccessible if deleted.

We won't recommend tampering with the game files, but these don't appear to be core game related and may require a verifying of the game files if removed.

I'm sorry we're unable to provide more information but if there's anything more we can answer, please let us know!

Hey there @slorppi ,

Thanks for reaching out to us and reporting this!

If possible - could you please share a clip of this behaviour for us to pass onto the team?

We'd also appreciate more direct reports from any other players you know to be having these issues as the more information we can gather from players, the better.

Thank you!

Hey there guys,

This is something that has been looked into previously and the team have found that enabling TLS 1.2 appears to resolve this issue for players.

We have a guide with further steps on how to do this available here.

Please give this a try and let us know how you get on!

Thank you!

- Ubisoft Support

Thanks for sharing this @banan1996-1996 !

@NaTrUxL - just checking in to see how you're getting on?

Thanks for letting us know @tevjan !

Just checking in to see if you were able to try a new save and see if the same issue occurs?

Thanks for getting in touch @kiljaedan1 !

Sorry to hear you're also affected by this!

If you haven't done so already, could you please refer to my previous post to send us your system files?

The more information we can gather the better for the team to be able to look into this further.

Much appreciated!

Sorry to hear you've been experiencing disconnections too @thebevestuscemi , as noted by Ubi-Peach, if our troubleshooting steps don't help at all, could you please open a support case via our ...

Hey there @spym3gtr ,

Thanks for getting back in touch - are you still unable to reinstall the game?

If so, could you please open a case with us directly via our Support Site, ...

Thanks for letting us know @ibrahimozcicek1 , sorry to hear it didn't do the trick!

I've let the team know so should we hear anything more, we'll keep you posted here!

Hey there @maniamaster_tm ,

Thank you for reaching out to us!

This is something that has already been reported to the team and is currently being investigated.

I've passed your report onto the team though while they continue to look into this and if we have any updates we'll let you know!

Hey there guys,

Thanks for getting back to us.

So we can take a closer look into this issue and better understand your setups, could you please open a case on our Support Site, Facebook or ...

Hello guys,

Thank you for reaching out to us and reporting this!

Does this happen regardless of the Ubisoft title you're playing, or only in Rainbow Six: Siege?

Thanks for sharing these @bygonedream , appreciate it.

I've reached out to the team regarding this and we'll let you know when we hear more from them.

Thank you!

Hello guys,

Thank you for getting in touch.

Just to offer some clarity regarding temporary suspensions, please understand that Ubisoft Support do not have any facilities available to lift temporary bans, therefore any temporary ban appeals will be denied as they're issued by an automated system.

We have processes in place regarding any permanent bans and are more than happy to discuss these appeals with you, but do not have the ability to remove temporary bans.

If you are finding you are having continual connectivity issues, we kindly ask that as a starting point you give the steps in our connectivity troubleshooting guides a try to help ensure no local causes.

Should these issues then continue, please note dow...

Hello @flash_bulb ,

Thank you for reaching out to us.

As kindly noted by Ubi-Orion, this issue is being actively investigated by the game's development team.

In the meantime, we will continue to offer these connectivity steps to players, as they may help them get back up and running. Please understand this is not us placing blame at the feet of players, more us continuing to offer potential solutions and also allowing us to investigate us by noting how many players are impacted and, if in all of these cases, normal troubleshooting continues to be of n...

Hey there @juckers ,

We checked your account and I regret to inform you that we cannot provide you a direct compensation at this time.

Sorry for any inconvenience caused and if there's anything more we can help with, please let us know!

Hey guys,

Thanks for reaching out to us, sorry to see you've been having issues!

This is known to the team and is being looked into at the moment.

@Willson1747 - are you also running on Windows 7?

Thanks for these @sirharrypierce !

I've passed them onto the team to look into this too.

We'll let you know if we need any more information.

Thank you!

Hey @sirharrypierce ,

Thanks for reaching out and letting us know about this.

I've passed this onto the team.

If we need any more information, we'll let you know.

Much appreciated!

No problem at all @tsundak , you know where we are if there's anything more you need!