Ubi-Viral

Ubi-Viral



12 Feb

Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Baydol!

Thank you for getting in touch about this. The image that you have sent via that link has not come through. Can you try to send it again please?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by nongenuine
Here is a video of the problem:
Thank you for the video. How long has it showed the message of come back tomorrow?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, nongenuine!

This seems rather strange. Would you be able to please provide an image showing this in-game please?

That way we can get a better idea of what might be causing this.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, ChiefinCharge!

Welcome to the forums. I can see that you have the Steam version of Rainbow Six: Siege, as such do you have any controller settings in Steam enabled?

In Steam, click on the Big Picture Mode button in the upper-right corner
This will open Steam in Big Picture Mode in full screen
Click on the Library button
Select Rainbow Six: Siege
Click on the Manage Game button in the left-hand column
Click on the Controller Options button
Click the Steam Input Per-Game dropdown box
Select Global Settings
Launch Rainbow Six: Siege to confirm that you can now use your keyboard

If the issue persists please let us know.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, EyeofGuy!

We are aware of this issue and it is actively being investigated. Apologies for any inconvenience caused by this.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Pepega.t.Jaercz!

Sorry to hear that you are encountering this issue. Can we ask that you please complete the troubleshooting from the link below:

https://support.ubisoft.com/en-GB/Article/000061047

If the issue persists please provide your system specifications and we will investigate with you further.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hi, Star_Beater!

Welcome to the forums and sorry to hear that have encountered this issue. Are you able to verify the game files in Epic also?

To verify the installation of game files, navigate to the game in your Library and click on the three dots. Once open, click Verify in the drop-down navigation.

In the game is the second situation greyed out? Are you still able to play multiplayer?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by offtheleash
Opening Hatch With Soft Destruction (not explosives) - Client Sided, So Sometimes On Your End You Opened It To Everyone Else It Isn't. Game Bugs Out This Actually Happens Often To Me And I Have Seen Examples Of It Even In Live Streamed Proleague Matches.

[EDIT] I Have Multiple Videos Of This Happening. Recently Got A Bug Where I Opened Barricade On My Screen It Was Opened.. I Asked My Teammate To Come To Me And Open It, Once Its Open On Your Screen Without Explosive You Cannot Do Anything To "open" It Server Side. Also Have Video Of This Too!!

[EDIT 2] This Has Been An Issue As Far Back As 2018, I Specifically Remember Because RANKED Playlist Maps Had Nightmode An That Has Been Removed Since....
Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Vini-.-! I have checked your account and can see that you have received a total of 12 packs since the 7th of February and have opened all 12.

Please let us know if there is anything else we can help you with.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Goosey.AU
The issue has been resolved so I no longer need help. Feel free to close this thread if possible
Brilliant to hear this is now sorted. If you need anything else feel free to reach back out to us.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Gobble.-!

Sorry to hear that you are experiencing this issue. I have checked your account and I am unable to see these drops being earned. We will need to investigate with you further.

Can we ask that you contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by rotisserie_pork
No problem, I fully understand it. Thanks a lot for clearing it out.
If you need anything else, don't hesitate to let us know rotisserie_pork.

Thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, Nero9937!

Sorry to hear that you are experiencing this particular issue. We completely understand that the length of time that this is taking to resolve is frustrating.

I have checked over the latest information we have on this issue and can see that it should be resolved, can we confirm are you using the latest drivers for your system and is your game fully up to date?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by Runo..
If I have no overclocks applied it runs normally but when I run an overclock it underperforms while playing and after playing siege. This only ever happens on siege too. I have also done overclocks through ryzen master and it made no difference.
Thank you for confirming this with us. So when using an overclock the game does not perform as well as without? A normal CPU under load from a game will run around 75-80 degrees celsius when gaming so do not be alarmed if it goes this high. Afterwards what temperature is it at when running the cinebench with the lower score?

What are you finding your GPU temperatures running at during gaming and when not... Read more
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by EyeofGuy
Thank you for the help. I'll keep your advice in mind, if the issue persists.
That would be great, thank you.
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Hey, KiineTiiC.-!

Sorry to hear that you are experiencing this issue. Can we ask do you have the Steam overlay enabled: Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. Check the box next to Enable the Steam Overlay while in-game.

Can you let us know if enabling this works for you please?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by RealMarTV
I also verified my game files, but the bug is still here
Thank you for the images they are perfect. Can you try lowering your Texture Filtering to Linear to see if this helps please?
Comment
    Ubi-Viral on Support Forums - Thread - Direct
Originally Posted by deinButterbrot
I also had the problem.

I went to Ubisoft Connect, or just the launcher, where you start rainbow.

Then I went to games, there to rainbow and klicked on the little triangle on the bottom right.
There I clicked "revert cloud save" and did, what it asked me to do.

After that, I closed the launcher and opened the game again and it asked me, which safe i wanted: My cloud safe or the one from ubisoft (i dont know how it was called)
So I clicked on my cloud safe and the game started normally and I could play just like normal.

I hope I can help you with that.
Hey, deinButterbrot!

Thank you f... Read more

07 Feb

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@tonyemerson2009 Hey! Sorry to hear that you are experiencing this issue. Could you confirm the name of the Mystery and I will check if this has been reported before.

Thank you.

Comment
    Ubi-Viral on Support Forums - Thread - Direct

@tonyemerson2009 Hey! Sorry to hear that you are experiencing this issue. Could you confirm the name of the Mystery and I will check if this has been reported before.

Thank you.