Ubi-Viral

Thank you for confirming this, GloVAT_JOB!

Did you try the clean boot as advised by Ubi-Spud? Also you can try the steps below to see if they help:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY

... Read more

Originally Posted by Yvelat
Here is my ticket number: 12066066

Perfect thank you! We will get back to you on your case as soon as possible.

Hey, IcicleDragonz!

Welcome to the forums. Sorry to hear that you are experiencing this issue and thank you for the steps that you have already tried. Can we ask that you upload your system files to a support ticket so we can investigate further? You can find how to do this here:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Once done please reply back here with your case number.

Thanks.

Originally Posted by ItsNoah__
Hey there,
Have updated and checked that its fully up-to-date versions for both windows and graphics drives yet no change. GPU is still not being used on launch and I still get the blank screen.

Hey, Noah!

Can we ask that you reach out to your GPU manufacturer to see if they are able to help get it to launch through the GPU instead.

Hey, TrustyRabbit204!

Thank you for your reply. Can you ensure that you have updated your GPU Drivers:

AMD
NVIDIA

If you are still experiencing this issue, please reinstall the game.

Originally Posted by BOLZENsetzer
windows on latest verrsion, problem still here

Ah sorry to hear that. Could you send us your system files via a support case please. You can find how to do this here:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Thank you.

Originally Posted by Ethanisdabest74
In order to fix this, I was able to go into the file path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ games\Hyperscape\support\redist\vs2012runtime
In there was an installer, which I ran in with the "Repair" option. After doing this the error no longer appears

Hey, Ethanisdabest74!

Welcome to the forums! Thank you for sharing the steps that you took to resolve this for you. Hopefully, it will help the others experiencing this issue also.

Originally Posted by CaptnKelle
just had to restart my damn pc.

Sorry for this unnecessary thread

Hey, CaptnKelle!

Welcome to the forums! Happy to see that you managed to get this sorted. If you need anything else please let us know.

Thanks!

Originally Posted by ChetwyndKid
Sorry for the slow reply,

We did indeed try that.

My game is launching and playing correctly. Its just Noah's

Thank you for getting back to us. Can Noah check if his Windows is fully up to date please. Once done try and reinstall GPU drivers and see if it still persists.

Hey, VOID.mosa and Da_whis!

Thank you for getting back to us. Can we ask you to reinstall the game and see if the issue persists, please?

Thank you.

Originally Posted by DanielSquibb
I'm going to reference another game APEX Legends, when I attempt to run that game it doesn't run in a specific setting, I think it's called SSSE 3 or something along the lines, which older AMD CPU's don't have access too but game developers can allow it if that makes any sense.

I tried creating a Ticket, but I'm not able to go any further it states that 'Chat is unavailable'

As this is such a new game and is in the technical test phase there is limited troubleshooting that can be done for this sort of issue. I believe it is best to reach out to the manufacturer of your CPU to see if they are able to help further.

You can contact... Read more

Originally Posted by DanielSquibb
Sorry for the triple post, but do you know if the game has that setting block on the CPU?

I'm running an AMD Phenom II x6 1090T Black Edition Which doesn't run a specific setting, and looking at the Interface it seems similar to Apex Legends (Which I also cannot run)

I've just been trying to problem solve for the last several hours, attempting to get this game to run to no avail.

Could the support team have some input please?

Thank you for your reply. Could you clarify what setting block you are referring too please?

Is your Windows fully up to date? I have seen other players being able to run the game afte... Read more

Heym, DanielSquibb!

Welcome to the forums! Sorry to hear that you are getting this crashing issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY

... Read more

Hey, Asking_-!

Welcome to the forums and thank you for bringing this to our attention. I have passed this on to the Hyper Scape team for investigation.

Do you know what the players username was?

Hey, DanielSquibb!

We have replied to your other thread in the technical test forum.

Thanks.

Originally Posted by medohemasoso
There is anything I can do?

Thank you for getting back to us. Can you try re-installing the game and BattlEye please. You can find how to do this from the BattlEye FAQ: https://support.ubisoft.com/en-au/Fa...3/BattlEye-FAQ

If the issue persists, please let us know.

Thank you.

Originally Posted by Yvelat
Hi, I tried to perform the steps indicated but the game still does not start.
I also tried to contact support through the link that sent me but it does not allow me to send the request.

Thank you for getting back to us Yvelat! Sorry to hear that this issue is persisting for you.

Can I ask that you reach out to us with your system files via our social media channels instead:

... Read more

Originally Posted by BOLZENsetzer
i'm updating windows to the latest now, maybe thats the problem....
my bad xD

Ah that could be the cause! If the issue persists, please let us know.

Thank you.

Hey, Yvelat!

Welcome to the forums. Sorry to hear that the game is not launching for you.

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY

... Read more

Originally Posted by ChetwyndKid
Hi, Ubi-Spud

Im a friend of Noah's

We spent some time looking to the making sure the program is using the correct GPU through Windows and Nvidia, Changing the Ini file to make the game windowed, Updating Drivers, Restarting, Validating files.

Most of the ususal things when its not working along with what we could find via discord and other forum posts.

Thank you

Thank you for getting back to us. Can we confirm you tried the steps here: ... Read more