Ubi-Viral

Hey, ReilandDarc!

Welcome to the forums. I have seen similar reports from other users on the forums and they have advised the game was being blocked by Bitdefender. Here's how to fix it:

-Launch Bitdefender
-Click Settings
-Click exclusions
-Click add exclusions
-Add rainbowsix.exe

If you have Bitdefender please try the above steps. If you do not have Bitdefender or the issue persists please try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

... Read more

Originally Posted by unaham_pro
[SIZE=6]Hello,I got a drop yesterday and today i looked in my inventory and saw nothing?!
Could someone help me please

Hey, unaham_pro!

As advised by M0nochrome you can access the Technical Test through the news tab in Uplay. If you are still needing further help we have put together this FAQ:

https://support.... Read more

Hey, folks!

If you are yet to please try the steps here, and uninstall your driver ( ... Read more

Hey, krozzus!

Welcome to the forums. I am afraid as your GPU is not supported as it does not support Vulkan, therefore you will not be able to access the technical test. If you need further help with anything else please let us know.

We hope to see you in the Hyper Scape in the future.

Originally Posted by Jdavis1323
Will this gane work with Intel Graphic 680?

Hey, Jdavis1323!

Welcome to the forums. Intel Graphics Chipsets do not support Vulkan and are not supported I am afraid.

Originally Posted by dot.song4
Not sure if this is a known issue, but the game won't launch anymore on my PC.

Tried some of the tricks in the book, updated windows, nvidia drivers, run as administrator, uninstalled the game and downloaded a fresh copy, checked the game files integrity - still nothing.

Once launching the game in Uplay there's a small/continuous loading circle in the right side of the game launch window.
It stays in that status for long minutes, and the game fails to launch.

No error message whatsoever, therefore I don't know how to fix this.

Anyone had the same issue before?

Hey, dot.song4!

I can see we resp... Read more

Hey folks!

I have seen similar reports from other users on the forums and they have advised the game was being blocked by Bitdefender. Here's how to fix it:

-Launch Bitdefender
-Click Settings
-Click exclusions
-Click add exclusions
-Add rainbowsix.exe

If you have Bitdefender please try the above steps. If you do not have Bitdefender or the issue persists please try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

... Read more

Originally Posted by raiyanxgamer96
Its been three days since i bought credits and i still dont have them,i sent a support ticket but they didnt answer,what do i do

Hey, raiyanxgamer96!

Welcome to the forums! We aren't able to discuss purchases here for data protection reasons. Can we ask that you reach out to us on our social media channels via a private message please:

... Read more

Originally Posted by CrispLilzik
Hi I've been banned from playing rainbow six seige for a week as a result of my game lagging from the Internet, I was playing fuze and I attempted to fuse a room before I had even got to that point my game had been lagging a lot all day and I have had a high ping. I fuzed the room my game froze I got disconnected from the servers i was then greeted with a 7 day ban. I've had bans in the past from team killing however this time I checked where I was fuzing and there was no one there i believe it was a technical issue on my part. Please is there anyway we can revoke the ban and if you can suggest anyways that I may be able to improve my connection that we be greatly appreciated....

Read more

Originally Posted by Nua._
Thank you so much for this! I can launch the game now, i cannot thank you enough

So happy to hear that this is now sorted for you!

Feel free to get back in touch if you need anything else

Hey, R3x0n32!

Welcome to the forums. Sorry to hear that you were banned, I am afraid support does not have the ability to remove these bans.

You advised you were experiencing connection issues, which platform are you playing on?

Hey,Zabberwock.-!

Welcome to the forums! Sorry to hear of your connection issues and as a result you receiving a ban. I am afraid support are unable to removed these bans.

I would advise you follow the steps from the link below to troubleshoot your connection issues:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If the issue persists it will be best to speak to your internet service provider to see how they can help improve your connection as we are unable to remove these bans and continuous disconnects will result in further ban... Read more

Hey, jollyod!

I am so sorry to hear of the experience that you have had with Rainbow Six: Siege to the point of making you no longer want to play. This is never a feeling we want our players to have and we really want you to be able to enjoy the game.

If you are willing to would it be ok to troubleshoot the connection issues that you have been having?

You do not need to do this on our forums as we do have our social media channels you can reach out to here:

Facebook

... Read more

Hey, hkandrewma!

Welcome to the forums! I have seen other users who are having a similar issue at the moment being able to resolve this. Are you using Bitdefender?

If so you need to add R6Siege into the exception list of Advanced threat defense.

Open Bitdefender,
Click Protection tab on the left,
Click Manage exceptions,
Click Advanced Threat Defense,
Browse and add Rainbowsix.exe to te exceptions list.

If you are not using Bitdefender and need further support, please let us know.

Thank you.

Hey, SarethITA!

Thank you for reaching out about this issue that you are having. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY

... Read more

Hey, Y0URF1NG8R!

I am afraid we are unable to assist with 2 Factor Authentication issues on the forums for Data Protection. Can we ask you reach out to us via a private message on our social media channels:

Facebook

Twitter

We will be able to help you further there.

Thank you.

Hey, folks!

Welcome to the forums! We would like you to check that your system is meeting the minimum system requirements, outlined in our support article here:
https://support.ubisoft.com/faqs/000055859

If they do, we would also advise you to make sure that your graphics cards drivers are updated:
Nvidia: ... Read more

Originally Posted by Ryann___
I have tried all of those for PC and nothing has changed

Ah sorry to hear this Ryann!

Could you reach out to us on our social media channels in a private message with an image of your port forwarding please. You can do this here:

Facebook

... Read more

Originally Posted by BranchScope
Same situation with my 920m, what can we do? Ubisoft change minimum requirements, how do you pretend to play 1080p 60fps on 660 if on a 920m i can't get driver required...

As advised above could you please provide your system files if you are also experiencing this issue

Hi folks!

I have been contacted by the Hyper Scape team with a possible solution to this issue. If you are using custom graphics settings in the game please switch to a preset such as High, Medium, Low etc... and the crashing issue should stop.

Let us know if you need anything else, please.

Thank you.