devtrackers.gg
Hey @hezbohh,
Sorry to hear that you have not received your skin.
Can I check how long since playing Future Soldier it has been?
Many thanks,
Hey @hezbohh,
Sorry to hear that you have not received your skin.
Can I check how long since playing Future Soldier it has been?
Many thanks,
Hey @jasonstampt,
Sorry to hear that you experienced this in game.
You can report players directly in game, we take reports very seriously and appreciate reports as they helps us maintain the integrity of the game.
If ever we can help with anything else, just let us know
Hey @jack_noir_coh,
Sorry to hear that you are encountering this crash and are needing to restart the game.
If you haven't already then I would recommend completing the steps in our pc troubleshooting guide in full. These steps will help ensure your device is configured for the game.
Any trouble, just let us know as we are happy to help.
Hey @acidello,
Thank you for kindly taking your time out to share what you found with us.
I have shared this with the team for investigation.
In the mean time, if we can help with anything else then just let us know.
Hey @acidello,
Thank you for kindly taking the time out to share your findings.
I have forwarded this to the team for investigation, if there is anything else we can help with just let us know.
Hey @acidello,
Thank you for kindly taking the time out to share what you found.
I have forwarded this to the team for investigation.
In the mean time, if ever we can help with anything else just let us know.
Hey @spawndierepeat,
Thank you for taking the time out to bring this to our attention.
I have shared this with the team, can I check whether this happens in every game?
Many thanks
Hey @katje-katrien,
Thank you for your update and kind words, I will share this with Ubi-TheBerry.
Have a great day!
Hey @hundread1800,
Thank you for kindly taking the time out to share an update.
As soon as we have any news we will be happy to share this.
Many thanks
Hey guys,
I have an update on this issue to share!
As advised in our patch notes: (https://anno-union.com/updates/anno-1800-game-update-14-1/), this issue is expected to be resolved on the 3rd of May.
If after this time you continue to have trouble, just let us know as we are happy to help.
Hey @jimmyblackwolf,
Sorry to hear that you have been encountering trouble downloading and updating Anno 1800.
For clarity can I ask exactly what is happening and what you see?
Many thanks
Hey @kilkashi420,
Thank you for your update and for sharing this additional information.
From what you have explained, it sounds like the game is trying to run using your integrated graphics. To help investigate I would recommend to follow the steps in this...
Hey @ntto154,
Thank you for taking a look and confirming your platform.
As a first step of troubleshooting I would recommend to complete our connection troubleshooting guide in full. This guide will help configure your network and ensure data needed to unlock challenges is able to process.
If you ...
Hey @gabriel9282,
Thank you for reaching out to us.
So that we can see exactly what you see, would it be at all possible to share a link to a video using a 3rd party video sharing website?
Many thanks
Hey @tzzoker,
Sorry to hear that during these modes your game freezes and restarts itself.
So that we can help troubleshoot exactly what is going on, can I check the platform which you play on?
Many thanks
Hey @ntto154,,
Thank you for taking the time out to leave an update here,
As advised by Ubi-Borealis, this has been shared with the team to help the ongoing investigation.
Many thanks
Hey @ntto154,
Sorry to hear that the challenge has not unlocked for you despite meeting the requirements.
Challenges at times can take a little longer to unlock, for this reason can I check if it has since unlocked for you?
If the issue persists then it would be great if you are able to share the platform you play on so we can further troubleshoot.
Many thanks,