Ubi-WheelyDuck

Hey @schmurK01,

Thank you for taking the time out to update us and sorry to hear this is happening.

So that we can see exactly what you see, would it be possible to share with us a video using a link from a 3rd party video sharing website?

Many thanks

Hey @noxious81,

Thank you kindly for taking the time out to update us and for sharing clarity.

If ever we can help in the future, just let us know.

Hey @hyper-sniper,

Thank you for kindly taking the time out to share an update with us.

Although we are investigating performance issues, it is great to see you have found a workaround that is helping.

Many thanks

Hey @rash_tn

Thank you for kindly taking the time out to share this update.

As you have tried many troubleshooting steps and ultimately found that playing in windowed mode helps, can I check exactly what steps you have already tried? This will greatly help us further troubleshoot.

Many thanks

Hey @hyper-sniper,

Thank you for kindly taking the time out to share this update, it is great to hear that you have found a solution that seems to help you.

As Ubi-Nacho advised, we continue to further investigate to resolve performance issues.

Many thanks,

Hey @rash_tn,

Thank you for kindly taking the time out to share this update.

As you have tried many troubleshooting steps and ultimately found that playing in windowed mode helps, can I check exactly what steps you have already tried? This will greatly help us further troubleshoot.

Many thanks

Hey @wreck3rr,

Thank you for kindly taking the time out to share this update.

If ever there is anything else we can help with in the future, just let us know.

Hey @gregory_sallust,

Sorry to hear that you encountering this issue when using your shield.

Would it be possible to share a link to a video of this happening so we can see exactly what you see?

Many thanks,

Hey @ista1029,

Sorry to hear that you are encountering this fps drop.

As a first troubleshooting step I would recommend to follow the steps in our PC troubleshooting guide in full. These steps help by configuring your device for the game and ensuring no files are missing which may be causing trouble.

If you need further assistance, please let us know as we are happy to help.

Hey @kingranch347,

I can confirm that this is currently under active investigation and assure you that as soon as we have an update we will be more than happy to share this with players.

Thank you for your continued patience

Hey @sirharrypierce,

Thank you for kindly taking the time to share your knowledge and experience to help others. Your suggestion is great and certainly worth a try.

Many thanks

Hey @derrellvan,

We may indeed look to do that so thank you for the suggestion.

However the team would greatly benefit from a video so that we can see exactly what you see as this can help us in reproducing the issue and ultimately resolving the issue.

Many thanks

Hey @acidello,

Thank you for taking the time out to share this with us, the video you provided is very helpful.

I have forwarded this to the team to help further investigate, in the mean time if we can help with anything else, just let us know.

Hey @s9da,

Thank you for taking the time to reach out to us regarding your ban.

As your appeal to dispute the ban on your account was denied, please keep in mind that Ubisoft Support has no ability to overturn a ban placed on your account following the denied appeal and no further review will be made.

We are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems. Ubisoft takes great care in ensuring that its games are fun, fair and friendly throughout. We take a firm stance against viola...

Hey @louandrew,

Sorry to hear that you are encountering this crashing issue.

You mentioned you have already followed some troubleshooting, can I check what steps you have already tried so that we don't cover steps you have already attempted?

Many thanks,

Hey @dday7890,

Sorry to hear that you encountered this.

When you crashed, can I check exactly what happened and any errors you got? This will greatly help us troubleshoot to help prevent this happening in the future.

Many thanks

Hey @cole_cts,

Sorry to hear that your skin is not appearing as you expected.

So we can see exactly what you see, would it be possible to share an image with us?

Many thanks

Hey @paulmagic68ubi,

Sorry to hear that you are encountering an audio issue in game.

For clarity and so we can hear what you do, would it be possible to share a link to a video using a third party video sharing website?

Many thanks

Hey @jackbrown2930,

Sorry to hear that you encountered this connection trouble in game.

I am afraid we are unable to overturn any sanction but we would like to help prevent this happening in the future. If you haven't already, I would recommend to complete the steps in our connection troubleshooting guide in full. These steps help by configuring your network for the game.

Any trouble, just let us know.

Hey @il_masche,

Can I just check what the outcome was when you contacted directly?

Many thanks,