Ubi-WheelyDuck

Hey @ronbosa,

Sorry to hear that you also have this trouble and it seems to be exclusive to England.

Would it be possible to send us your DxDiag and MsInfo as Ubi-SpaceCats advised?

Many thanks

Hey @ijacobdrury,

Sorry to hear that you have been encountering this issue.

Can I just check whether you have tried the steps Teed1986  kindly shared?

Many thanks

Hey @thenorfolkian,

Thank you for taking the time to update us and for your understanding.

If ever we can help in the future with anything else, just let us know as we are happy to help.

Hey @coolmanant,

Sorry to hear that the game will not load for you despite it working a few hours prior.

Can I check that you have followed the troubleshooting guide shared by Ubi-Nacho? This guide will help to configure your device.

Many thanks

Hey @maclogo,

Thank you for taking the time out to share your knowledge and experience as to what helped you improve your game performance.

The steps you mentioned are fantastic as keeping your device clear of dust certainly helps with improving airflow and keeping the device temperatures optimal.

Many thanks

Hey @hiirepoiss79,

Sorry to hear that you encounter this same issue.

Can I check that you have followed all steps previously mentioned?

Many thanks

Hey @razfaz23,

Thank you for kindly taking the time out to share your knowledge and experience to help youmustwearface. This is greatly appreciated.

If ever there is anything else we can help with in the future, just let us know as we are happy to help.

Hey @aiter_ego,

Sorry to hear that you encounter this issue in game.

I have forwarded the details you shared to the team to help with the investigation.

In the mean time if there is anything else we can help with, just let us know.

Hey @z7_z7,

Thank you for reaching out, I have edited your post so that it is appropriate.

Sorry to hear that you are encountering crashes. Can I check exactly what happens and when this happens?

Many thanks

Hey @npeter_hun,

Sorry to hear that you are encountering this Easy Anti-Cheat error and trouble reporting this to us via our support site.

If you haven't already then I would recommend to follow the steps in our Easy Anti-Cheat troubleshooting guid...

Hey @colidace,

Thank you for taking the time out to share your knowledge and experience to help others with crashing you experienced.

The steps you have shared are great and are sure to help others in the future.

If ever we can help with anything else, just let us know as we are happy to help.

Hey @ko102crew,

Thank you for your kind words.

If ever we can help in the future, just let us know as we will be happy to help

Hey @wanorios,

Thank you for taking your time out to update us,

Hopefully Microsoft are able to resolve this issue for you.

If ever we can help in the future, just let us know as we are more than happy to help.

Hey @lordofsidious,

Thank you for taking the time out to respond.

You mentioned you had already reported this, was this by another method?

Great to hear you were able to complete the story.

Many thanks,

Hey @noxious81,

Thank you for taking your time out to kindly share your knowledge and experience to help, it is greatly appreciated.

If ever there is anything else we can help with in the future, just let us know.

Hey @speedcuff,

Sorry to hear that you are experiencing an issue where you crash after a short time playing the game.

It is great to hear that you already tried the steps mentioned above, can I check whether you get any error when you crash?

Many thanks