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Hey @hundread1800,
Thank you for kindly taking the time out to share an update.
As soon as we have any news we will be happy to share this.
Many thanks
Hey @hundread1800,
Thank you for kindly taking the time out to share an update.
As soon as we have any news we will be happy to share this.
Many thanks
Hey guys,
I have an update on this issue to share!
As advised in our patch notes: (https://anno-union.com/updates/anno-1800-game-update-14-1/), this issue is expected to be resolved on the 3rd of May.
If after this time you continue to have trouble, just let us know as we are happy to help.
Hey @jimmyblackwolf,
Sorry to hear that you have been encountering trouble downloading and updating Anno 1800.
For clarity can I ask exactly what is happening and what you see?
Many thanks
Hey @kilkashi420,
Thank you for your update and for sharing this additional information.
From what you have explained, it sounds like the game is trying to run using your integrated graphics. To help investigate I would recommend to follow the steps in this...
Hey @ntto154,
Thank you for taking a look and confirming your platform.
As a first step of troubleshooting I would recommend to complete our connection troubleshooting guide in full. This guide will help configure your network and ensure data needed to unlock challenges is able to process.
If you ...
Hey @gabriel9282,
Thank you for reaching out to us.
So that we can see exactly what you see, would it be at all possible to share a link to a video using a 3rd party video sharing website?
Many thanks
Hey @tzzoker,
Sorry to hear that during these modes your game freezes and restarts itself.
So that we can help troubleshoot exactly what is going on, can I check the platform which you play on?
Many thanks
Hey @ntto154,,
Thank you for taking the time out to leave an update here,
As advised by Ubi-Borealis, this has been shared with the team to help the ongoing investigation.
Many thanks
Hey @ntto154,
Sorry to hear that the challenge has not unlocked for you despite meeting the requirements.
Challenges at times can take a little longer to unlock, for this reason can I check if it has since unlocked for you?
If the issue persists then it would be great if you are able to share the platform you play on so we can further troubleshoot.
Many thanks,
Hey @mako4k,
Thank you for taking the time out to share in detail exactly what happens.
Can I just check what troubleshooting steps you have already followed?
Many thanks
Hey @alemurina,
Sorry to hear that after encountering a pc crash you then received a ban.
Whilst we are unable to remove temporary bans, we would like to help prevent this happening again in the future. For this I would recommend to complete the steps in our PC troubleshooting guide in full. Thi...
Hey @brzuchlewego,
Thank you for sharing this video with us showing the trophy being stuck on screen since the update.
I have now forwarded this to the team for investigation.
Many thanks,
Hey @mrmattkeyzer,
Sorry to hear that you are unable to locate remaining Ymir stones.
So we can see what you see, would it be possible to share an image of your map so we can see any of the yellow markers?
Many thanks
Hey @ronbosa,
Sorry to hear that you also have this trouble and it seems to be exclusive to England.
Would it be possible to send us your DxDiag and MsInfo as Ubi-SpaceCats advised?
Many thanks
Hey @ijacobdrury,
Sorry to hear that you have been encountering this issue.
Can I just check whether you have tried the steps Teed1986 kindly shared?
Many thanks
Hey @thenorfolkian,
Thank you for taking the time to update us and for your understanding.
If ever we can help in the future with anything else, just let us know as we are happy to help.
Hey @coolmanant,
Sorry to hear that the game will not load for you despite it working a few hours prior.
Can I check that you have followed the troubleshooting guide shared by Ubi-Nacho? This guide will help to configure your device.
Many thanks
Hey @maclogo,
Thank you for taking the time out to share your knowledge and experience as to what helped you improve your game performance.
The steps you mentioned are fantastic as keeping your device clear of dust certainly helps with improving airflow and keeping the device temperatures optimal.
Many thanks
Hey @goose-andduck,
You are more than welcome,
If ever there is anything else we can help with, just let us know as we are happy to help.
Hey @notadoubleagent,
Sorry to hear that you have been having trouble accessing Extraction using your game pass and have also had difficulty contacting us via our website.
It is great to hear that you have been able to reach out via Twitter despite you not yet receiving a response. Can I just check whether you have now received a response as a case should be open when you contact us directly in this way.
Many thanks