Ubi-WheelyDuck

Originally Posted by Rouge_Person1
My Ubisoft account has been working up to a point where it kept disconecting with cloud Snyc and friends not appearing as on online when they are message them or they or add them, they cant see the message or the friend request. I Have tried my why to fix changing connection and changing device.
If anyone can help or help contact an ubisoft staff please help?

Hey there,

Sorry to hear that you are having this issue, The first thing I would suggest would be to try ... Read more

Hey guys,

Really sorry to hear that this is happening. Is this happening at any specific point in time?

Would it be possible to try these troubleshooting steps also?

Originally Posted by ohDANGit
Hi Ubi-WheelyDuck

Yes I have tried with another mouse and still experience the same problem.

Thank you for trying another mouse.

Can I just check that the alternative mouse is not a logitech one?

Would it also be possible to advise what your system specification is?

Originally Posted by ohDANGit
Hello,

I am currently experiencing problems during R6 gameplay. I will consistently get situations where I would be looking or aim in one direction and all of a sudden I would be looking at the roof, on the floor, even sometimes behind me. It can get disorienting at times and not fun to constantly have the issue in the back of my mind during the intense gameplay. These are my initial troubleshooting that I have done:

• This occurred after the Y5S3.1 update.
• I consistently average low to high 20's ping (not a connection issue).
• This phenomenon only happens in R6, I've tested with other games and do not experience any problems (not the mouse issue).
• Restarted my computer.
• I thought my Log...

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Originally Posted by CRPOV
I recently bought Anno 1800 on Epic, & after a less-than-user-friendly experience, it was fully downloaded. Started it up, & Uplay started downloading 7 gb of patches. Fair enough. About 2.6 gb in, I clicked on the "View Game Details" button right next to the download bar. Uplay just closed down, with nothing replacing it. Now, whenever I start the game, it just opens the Uplau launcher saying "Inlitializing Download," but nothing happens. Any ideas what to do? I just want to play.

Hey there,

Sorry to hear that you are encountering this issue.

Would it firstly be possible to go to your Uplay downloads to see if you have the option to r... Read more

Originally Posted by Qolll.
Hey i'm unsure how this works i think my later posts got deleted because this one exists ? any help on issue above would be much appreciated.
If you guys need confirmation of any of this info. feel free to contact any of us. or i can post the whats needed here.

Hey there,

I can confirm that the team are aware of this and working on it.

If there is anything else we can help with just let us know

Originally Posted by Capitao_Crunchy
So first off, the UPLAY overlay is not updating to allow me to join the community battle pass challenges. therefore costing me potential points each week.
Second, I own the season pass and got the discount on purchase. but i am not recieving my 30% bonus points at the end of match.
is this a bug or a puurposeful choice?

ey there,

Sorry to hear you are having trouble with the Uplay overlay.

The very first thing I would advise is to try the steps in ... Read more

Originally Posted by KELSON_RO
Estou com problema nas 2 raid todas caixas das chaves estao aberta ja fiz de tudo ja ja desinstalei . Nominei as pastas ja verifiquei e nada meus colegas todos abre as caixa mais eu nao eu so recebo achas so no final do boss . Na raid nova quando voce pega as 5 chaves no final para abrir a caixa grande pra pegar voraz ou aportadora eu tenho que voltar pra cidade e vou para raid para eu abrir

Thanks for getting in contact, however our team are only able to offer support on these forums in English, French and German at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, p... Read more

Originally Posted by loungelizard75
I just bought the game yesterday and since then I'm still unable to connect. Sometimes I get Alfa--1 erros, sometimes BRAVO-4 and others. it's not consistent.

My setup is as follows:

I have an internal unifi-based network (10.10.1.*) behind a cable modem (192.168.1.*) so double NAT..

I am currently inside China, but with direct connection through chinese network as well as with VPN through American or European servers, I am unable to connect.

I can see that the servers of ubsioft can be reached and exchange traffic, i.e.to port numbers 55002, 27015 on various servers (162.244.53.14, 34.87.205.35 and others)


I turned off all local firewalls and since other ubisoft games are working fin...

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Originally Posted by KillerMazdak
The system deleted my agent, KillerMazdak only one agent level 669

Hey there,

Sorry to hear that this has happened would it be possible to provide the answer to the following questions in a new case to us please?

CHARACTERS MISSING:
LAST TIME ACCESSED:
... Read more

Originally Posted by Crimsenwolf
How do I stop this dang skipping on pc I'm sick and tired of being killed because of this skipping it's not my internet so don't go there it's also not my computer because it's setup as a straight gaming system and this is the only game that gives me problems. So tell me how to stop it

Hey Crimsenwolf,

Sorry to hear that you have been encountering this issue.

Although you have a good internet connection it does sound like your network may not be configured for the game and so as a result you are experiencing this issue.

Would it therefore be possible to try ... Read more

Originally Posted by LuucasMR
Sou do brasil caindo em server EUA, minha internet está tudo ok

Thanks for getting in contact, however our team are only able to offer support on these forums in English, French and German at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please ... Read more

Originally Posted by RadioNationale
I was trying out my Eclipse Protocol build again after a long break from it and was getting into a lot of trouble.

Enemies were able to move into its zone with impunity because it wouldn't trigger on a regular basis.

Screenshot below shows a Hyena taking pot shots at me with clear line of sight for the hive, but it won't attack them:



It's been a while since I used the hive in a buil...

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Originally Posted by XxLUC1F3RxX666
WE KNOW IT IS ITS NOT JUST ME AND A LITTLE BIT OF PEOPLE ITS HAPPENING TO MOSTLY ALL USERS ON PLAYSTATION AND XBOX USERS WE START UP A GAME 1 to 5 IT CRASHES WE ALL ALREADY TRIED ALL STEPS ON YOUR TROUBLE SHOOT NOTHING WORKS AND EVERYBODY IS COMMENTING THAT THIS HAS BEEN HAPPENING EVER SINCE THE UPDATE CAME OUT YOU GUYS HONESTLY CHECK YOUR R6FIX.com BECAUSE ITS BEEN HAPPENING AND EVERYONE IS REPORTING AND YOU GUYS HAVENT DONE NOTHING YET FIX YOUR GAME THIS IS WHY PEOPLE DONT PLAY YOUR GAMES BECAUSE ITS FULL OF BUGS/GLITCHES/ AND CRASHES FIX YOUR GAME NOW

As advised previously this error is a console error, the troubleshooting steps that we provided... Read more

Originally Posted by TiredCircle8725
Fix sever conection on xb1
South African severs

Hey TiredCircle8725,

Sorry to hear that you are experiencing connection trouble in game.

Can I ask exactly what is happening as this will help us understand how we can help best?

The CE-34878-0 error is a PlayStation console error. CE actually stands for Console Error.

As this is an error coming from the PlayStation console itself, we can only advise you to follow these FAQ instructions, Following this we would then suggest to contact PlayStation Support.

Originally Posted by GoldMath_
Hello,

There is an issue with the game status in the friends list of Uplay; when playing Ranked they just all noted as "in MENU"; when in quick match it's stuck at "Round 1/4" and else.
It's very frustrating the do squads.

> ...

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Originally Posted by HYPER_CL4P-TP
Yes in every match and rounds. Yes always load into the match i never got kicked out

Thank you for clarifying this.

Would it be possible to try these connectivity troubleshooting steps?

Please let us know if you have any trouble as ... Read more

Originally Posted by EesaInTuMadre
I've been playing r6s with my friends and we all got disconnected from our ranked matches due to a server error which has been happening so much ever since the new season release. Me and my friends lost our mmr and this is really p*ssing me off now, r6s is now a game full of corrupt devs and cheaters. I can tell it's either corrupt devs or ddosers because of that incident that happened at ubisoft not a while ago and that DDoSers have been here ever since release. I've spent so much money on this game and I feel like ****. I really want a change.

I hope a real nice dev sees this and helps the r6s community with this problem.
Please return our lost mmr

Platform: PS4
My Username: XNX_MrFrostPvP-
My Friends Userna...

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Originally Posted by shadowninja193
the bug just happened again today, its driving me crazy, i haven't even been in a match, its like a bug has its own penalty, preventing me from playing

Thank you for your update and sorry to hear that the problem has returned.

Can I check what platform you are playing on?