Ubi-WheelyDuck

Ubi-WheelyDuck



26 Sep

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by seiso.
Have u fixed the issue? I've been having the exact same problem, I also can't create a support case, just says you cannot chat right now, choose a different solution, but there is no different solution. If you get it fixed, pls tell me!
Hey seiso.,

Sorry to hear that you are having trouble.

If you have tried the steps suggested above you can ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Ketski..
Thank you for letting me know, I didn't know it if you started a support ticket for Rainbow Six: Siege that it wouldn't be handed straight to someone who knew more about the game and just given to Ubisoft support staff in general.
Completely understand, all support staff are trained on games however there are cases where we need to escalate to a specific game team.

Just let us know if there is anything further we can do here
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Acecard2001
Hi there Raziel,

Thank you for your reply. I tried the command prompt solution and nothing appears to have happened.

In actuality, once I unchecked the "run as administrator box" for rainbow six siege it appears to be working like normal right now. So, for now it's fixed. Uplay runs as an administrator, but Siege doesn't though it seems all good.

Thanks again for your reply and ideas.

Cheers Acecard
Hey there,

This is fantastic to hear, the ideas my colleague suggested may help in the future should this issue ever return.

Thanks you for updating us on what worked also, enjoy your we... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by MarioJagrCrosby
I've downloaded the game twice, I've cleaned the cd and I keep getting the installation still in progress bug along with the console sometimes saying the cd cannot be read.

I'm on my third download as we speak.

Backstory, I accidentally deleted the game and ever since then I can't play due to this problem.

Anyone know how to fix this issue?
Hey there,

Sorry to hear you are having this trouble.

Can I I just confirm what platform you are on?
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by JayGuards
This has been happening since the release of the season yet they keep releasing patches fixing everything else but this. I have a clip but i can’t submit it on the forums, I think this could maybe help them find out what’s wrong. But i played this game almost everyday for a long time and this season made me stop playing completely because the amount of bugs and ddosers on Xbox is insane now
Hey there,

Really sorry to hear that you are having trouble with this.

You advised you have a video, would it be possible to attach a link to the video by a video sharing site?

This will help us know the best steps to advise ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Refaath
So I don't get the elo for the game?
Originally Posted by Refaath
Isn't there like a rollback system to reward that missing elo if you can see the match didn't get registered?
Hey there, we are unable to return lost MMR I am afraid, this is automated and not something we can manually change.

...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Border-Swimmer
where do i go!!!!!!!!!!!!!!!!!!!!!! can u tell me
ive never had to deal with this **** i have a dm chat on twitter but its not very live its actually pretty delayed
i had to wait 3 days just for a bot message saying to go check my email for a verification thing.
Hey there,

If you have an active DM chat then this will be the best place to continue discussing this. Our responses there are all manual however if a response appears robotic it is purely because at that stage we need to do something specific.

We however will be more than happy to help there
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Dauood1
You can see the fps in the bottom left of the video. Also, I think CPU and GPU usage gets extremely high, but I am not sure why because in other games the CPU and GPU usage is fine, for example, GTA or warzone never stutters and holds frames around 100fps constantly and med/high settings so I'm not sure what's going on here.
Thank you for the update.

Would it be possible to try the steps deviant.iZnoGuD suggested purely for troubleshooting purposes?

This may help us get to the route of the problem and help us understand what else we can do
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by BOT-KIWIT
I have been having this glitch for a few days now ever since the recent update came out. Whenever its the end of a match my team winning or not it doesn't not show the characters at the end. It shows names and the mvp score but its just zoomed into a random part of the map ie. water and some textures. Im wondering if its only me because none of my friends have it, is there any way that this is a issue on my end if so how do I fix it?
Hey BOT-KIWIT

Sorry to hear you are having this issue, it is not 1 that... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Scorpion125._.
Hello.

Ive been recently coming back to playing siege and i for some reason cannot change me keybinds, if i go to change them it only shows me the scoreboard option and doesnt let me change anything else and if i back out then my entire settings are unsuable so i have to exit and re-enter the settings menu to be able to use it. Ive thought it was because of a computer issue but i have recently got a new computer which is more than capable of running this game and i still have this issue.

Thanks for listening and i hope i can be lead to some kind of fix.
Hey Scorpion125._.,

Sorry to hear you are having this issue.
... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by ClammierAlmond1
Thanks Ubi-Orion! ❤️
You are welcome! I will share your kind words with Ubi-Orion.

Just let us know if we can ever help in the future
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by fantasticzippo
Error code 4-0xFFF0BDC0
ps4
port forwarding completed
Just Only play lone wolf solo
Pls help me
Hey fantasticzippo

Sorry to hear you have encountered this issue and thank you for trying some troubleshooting already.

Would it be possible to try unlinking and relinking your device from us, you can do this by logging into here
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys,

Sorry to hear you are having this issue. Our team are aware an are indeed investigating this issue I can assure you.

The team are aware of this thread also so will be able to update when they have an update
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Scorpion125._.
So if i understand correctly i have to swap my keyboard layout to swap keybinds?
Also will there be fix in the future for this issue?
Thanks
What I would suggest is firstly to try this solution. If this works please let us know as it will help our team investigate further to find a permanent solution
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by rebelFPS
I havent played Rainbow Six for a few months and when I booted the game up today someone had changed my avatar and my account was apparently perma banned for cheating. Someone cheated using my account. Is there some way to reaccess my account? Lift the ban?
Hey rebelFPS,

Sorry to hear that this has happened.

We will be more than happy to investigate this but cannot do so over the forums.

If you are able to ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by ShaIItear
Yes, my other (old) mouse is working fine.
Thank you for confirming, the first thing I would advise is to try the steps in the link disappointingly provided as it does appear there is a work around for this, I would also suggest trying to update your razer drivers

Originally Posted by disappointingly
There is a reported bug with razer mouse polling rates:

...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by danikiller2018
Não é de hoje que o Rainbow six sofre de quedas de fps nos consoles, telas de carregamento infinitas e quedas de fps no menu do jogo. Peço que a ubisoft arrume isso.
Thanks for getting in contact, however our team are only able to offer support on these forums in English, French and German at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please ... Read more
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Chilakil128
This is happening to me right now, were you able to fix it?
Originally Posted by IceColdMilk27
Having the same problem. As soon as it gets a little too noisy in a match, game audio shuts off. 20 seconds later and the game crashes. Extrememly gamebreaking
...
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    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by NAMBOGHINI
i got the game digitally
Can I just check, does this now mean your problem is resolved?

12 Sep

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Faulty-Brain
Before this one update, everything was ok. After that no more. What's so difficult to understand about that? I was able to play Tm without any problems before the update and now it jerks every second map and from 30 players upwards, depending on the map. Sometimes less and always with more players. And of course I've tried all your tips, but if the error was produced by your update, you should get that under control and not look for problems with my system.
Completely understand, however as your issue is persisting could you please provide answers to the following question as requested

- On what maps do you notice the FPS drop?
- What... Read more