Ubi-oof

Hi there @heey_mm! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to ...

Hey @Shinobu_Winter, thank you for reaching out! First, please be sure to wait 48 hours to confirm that the purchases aren't delayed. After 48 hours have passed, please take the time to confirm the following details:

Make sure the profile info for your Ubisoft account is completely filled in (full name, country, language, etc)
...

@new_HUD_so_bad Thank you for following up to provide us with that information!

Hi there @Alphaze! I'm sorry to hear that Siege crashed while you were playing and you incurred a sanction as a result. While it's not possible to reverse temporary sanctions, I would like to help you troubleshoot the problem and prevent the crash from occurring again. Please start with the following steps:

End non-essential background processes that are running via Task Manager (overlays, third-party software, etc)
...

@yFabiooo @Wulf_Tyrsson

Hey everyone! I'm sorry to hear that both of you are having issues with downloading. In the future, please refrain from necroing old thread...

Hey @FarohkTazim, thank you for sending this in! Just to confirm, did you receive any error codes or messages when this happens? Also, can you let me know which GPU you are using?

@dominantboy Feel free to create a new thread for any additional issues that you would like to report. Otherwise, the gameplay conversation can be taken to the General Discussion category. Just to keep this thread more organized .

Thank you everyone for following up and providing additional information! As previously mentioned, this issue has been reported to our dev team and they will be looking into it further for us. In the mean, players have confirmed a workaround that we would like everyone to try. If you don't mind, please proceed with the following steps:

1. Go to a restricted City/Town and raise your hood
2. Put your hood down
3. Remove your cloak
4. Put your clock cloak back on

After completing those steps in that order, your character should be back to normal. Please let me know if this helps any of you. I appreciate it!

@angryhands Glad to hear that loading the earlier save helps!

Hey @FemShep_V! It looks like this was already reported but I included all of your information and the screenshot with our documentation just in case its needed.

For good measure, can you let us know which graphic settings you're using? If you can provide us with screenshots, that would be super helpful to the investigation. Thank you so much

Hi there @Krisball0129! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team wil...

Hey @dominantboy, great catch! If you can tackle these steps for me, I'll go ahead and send up a new report on this bug to our dev team. Thank you so much

Hiya @Airquake, thank you for sending this in! I went ahead and included your information with the report on this issue.

@TheNorfolkian @SpirantCrayon22 ...

@TheNorfolkian @azullFR

Sorry I'm late to this convo as well! I can confirm that is somewhat common knowledge (on our end) that not all online services are properly...

@XBL_Laberbacke @TheNorfolkian

Hey gang, sorry I'm late to the thread! It seems that this issue should have been fixed some time ago, so to save time I reop...

@HIDDEN1NE Thank you for chiming in!