Ubi-oof

@Gohavoc Thank you for chiming in and offering your input! Ubisoft accounts are actually free but the over-arching issue with the cross-progression sync has been reported and our teams are working on fixing it for us. Once we heard back from them, we will be sure to announce any new information that we receive.

@ThesaIonians526 To be safe,...

Hello everyone! I'm sorry to hear that so many people are experiencing issues with launching Siege and a delay with their support cases on top of that. I would like to expedite the process and I have a few more things I'd like to check just in case they do help.

@notDre @nongenuine @CptRageQu1t @Gilf-Kaid

In addition to ...

Hey @DvoraNoob! I'm sorry to hear there's been a delay with our response to your support case. I can confirm that your support case has been received and an agent from our support team will follow up with you directly once they have reviewed everything. As mentioned by the amazing ...

Hey @gapeson, I'm sorry to hear that you're having this issue with the reward and I'd like to help!

Just to check, have you launched and played both games on the same account? If not, please do so and make sure that's been done before trying to claim the reward again. Once that is completed and you have gameplay for both games on your account, we can clear the Ubiso...

@nongenuine Thank you for confirming!

@Iaens Thank you for taking the time to complete those troubleshooting steps and then follow up about this issue! The steps that were provided help to eliminate most common causes of launching issues (such as the one we're encountering) and help to save us a lot of time in the long run.

To clarify, having our games and the Ubisoft Connect launcher installed on the same drive as your OS is the optimal organization for our software. Without ruling that factor out, it will remain a possible contributing factor and could prevent us from resolving the issue altogether. If you don...

Hi there @Eglantine66! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to ...

@SkipBRG @HeadSholdres Helloooo! I am sorry to hear that both of you are having issues with your purchases and you're still waiting on a response to your support case. Due to account security reasons, purchasing issues need to be addressed through private channels.

Our teams are working as quickly as they can to help everyone, there has also been a higher-than-average queue for them to work on. With that in mind, I do apologize for the delay and I appreciate your continued patience while we provide support to everyone

Hey @siilipelaaja, thanks for reaching out about your battle pass issue! This has been reported already so I went ahead and included your information with the report. Once we have an update, we'll announce it through our official channels.

@CptRageQu1t @BOSS_Serafon Sorry I'm late to the thread! I'd like to look into this launching problem that you're both dealing with and see if I can help at all. First, I...

Hey @Alejo_el_king, thanks for reaching out!

Please take the time to complete all of the troubleshooting steps and workarounds provided in this thread. If you still have this issue after everything is completed successfully, log in to our website and create a support cas...

@FarohkTazim Thanks for following up!

This might be a long shot but can you try rolling back your driver version to 516.59 or earlier? Other players have confirmed that this fixes their technical issues and I'd like to see if it helps you at all.

Hi there @evilchad! I'm sorry to hear that you're also having this issue with Tilting the Balance. Just to check, were you able to try the provided workaround? If not please do so now and let me know

My fix was to load the last save game, after the save game loads up, I saw King Burgred lying on the ground and I was able to tie him up.

@TheNorfolkian Dang that's interesting. Thank you for sending this in!

Hey @r3nnar43v, sorry for the late reply! This might be a long shot but I have a theory about what is contributing to this crashing problem and what you've described tracks with the theory. This issue was reported a few months ago after Nvidia released driver version 522.25 and players began experiencing increased crashing and technical issues. Our teams are aware of and monitoring the issue but there's not much we can do from our end.

For most players, we advised them to roll back their drivers to version 516.59 or earlier and almost everyone confirmed that this fixed t...

@ionstorm107-eth @AwupeFade Hey everyone! I'm sorry to hear that you're both having issues with Ubisoft Connect and I would like to help if I can. If you don't mind, I'd...

Hey there @KDF_Ryze! I'm sorry to hear that you're missing some of your operators and skins. This issue has been reported and our dev team is already working on a fix for us. Once we hear back from them, we will announce the update through our official channels.

Hey @NewOnizuka, thanks for reaching out! For security reasons, we'll need to address account-related problems through your support case. If you need help with anything else, let us know.

Hi there @zeBaconcake, I'm sorry to hear that you are still waiting on a response! I left a note on both of your support cases so our support team is aware that you reached out to us through the discussion boards.

@BrianJJ-BDS @H123rry To clarify, the cause of this issue has been fixed and confirmed by our dev team.

If other players are still missing tokens from levels that you...