UbiKoality

Hello StepMomStop! I am sorry to hear that this sanction has been placed on your account. Unfortunately, I am not able to assist with account bans of any kind. Have you already tried contacting our support team at support.ubi.com? If so, please let me know your case number. Thank you!

I'm sorry to hear that. Are you receiving any error messages at all when launching the game? Or are you having trouble logging into your account?

Hello there, lIIIllIllIll.Pz. In order to unlink your Twitch from an account that you do not own anymore, you will need to contact our support team. They'll be able to verify your ownership and help you get your accounts linked properly. Thank you for your continued patience and understanding in the meantime!

Hi there, VexOnHotspot.. I'm sorry to hear that this happened! Thank you for including that video for me. I'm afraid that Support is not able to adjust rank or restore any lost ranked points, but I'd still be more than happy to get this reported. Was the ping high for everyone during the match?

Hey there, wolffang-. I'm afraid that we aren't able to see how long temporary bans are after they've been issued. Do you see a red banner on the main menu in-game?

Hello there! I'm sorry to hear that you're all experiencing connection issues. If you've already tried completing the connectivity troubleshooting that Ubi-Swaggins suggested, please upload a screenshot of your port forwarding configuration to our support team at support.ubi.com. They'd be glad to investigate this further to see what can be done moving forward!

Hey Ieaf-! I'm incredibly sorry to hear about the ordeal you've gone through trying to get your Twitch Prime loot. This sounds exhausting to deal with, and I apologize for the cosmetics that have been missed out on as a result of this. Can you please let me know your case number(s) from when you tried to contact our support team? I'd like to take a look into them. Thanks!

Hey WARRSTER. To clarify, are you connecting to the wrong datacenter or are you just wanting to connect yourself to a different datacenter?

Hey Jet_Blue17! I just sent you a private message about this.

dragonrk00l, what was the exact name for the uniform?

Hey there, Sparteljaap. I'm incredibly sorry to hear that you encountered this player behavior in Rainbow Six Siege. I greatly appreciate you capturing this video evidence and including it in your post. Your report has been passed along to the relevant teams. Thank you for wanting to help improve the in-game community!

In these situations, the only people notified of sanctions applied to accounts are the account owners themselves -- meaning that you would not be notified. MMR rollback may take place when/if this player is sanctioned, but I am not able to speculate on that! I completely understand your exhaustion with these players, though.

Hello there! I'm extremely sorry to hear that both of you have been experiencing connectivity problems in Rainbow Six Siege as of late. I completely understand how disheartening this must be to deal with on a daily basis, and I greatly apologize for that. Since it sounds like both of you have already tried completing some connectivity troubleshooting and reaching out to our support teams, can you please let me know your case numbers? I'd be glad to review them further.

Additionally, please be sure to check out this Status Report from the team. It goes into more ... Read more

Hello moonboy7 and AcedApple! I completely understand how frustrating this is to encounter in-game, and I'm sorry if it has been a frequent problem as of late. I'd like to direct you both to this Status Report. It addresses DDoS attacks and how the team plans to tackle them moving forward. Additionally, you can always report these players to our team at ... Read more

Hi there, Hellboundkai! I'm sorry to hear about this. Have you tried reaching out to our team at support.ubi.com or on Facebook and ... Read more

Hey there, LosingMMR and armyletron14. I'm very sorry to hear that you both encountered this problem in Rainbow Six Siege! Please keep in mind that Support is not able to adjust rank, restore lost ranked points, or remove temporary bans of any kind. If this has happened before, I would advise completing connectivity troubleshooting relevant to your platform.

Xbox One
... Read more

Hey rgfvvgft6565. I'm incredibly sorry to hear that this happened. While Support is not able to adjust rank or restore lost ranked points, I'd be more than happy to get this reported for you. Were you able to grab any video evidence of this as it was happening during the match?

Hi there, DONTBEALLAMA! I'm very sorry to hear that this has been a problem for the past couple days. It sounds incredibly frustrating and exhausting to deal with. Do you receive any error codes or messages as this happens?

Hey TechyGecko123! I'm sorry to hear that you're receiving this error in Rainbow Six Siege. I'd first suggest clearing your Xbox's cache! To do this, please unplug your console from the wall, wait at least two minutes, then plug it back in and restart your game. Afterward, if the error persists, please go through our connectivity troubleshooting guide in full. Thank you!

Husow070-.-, if you've already tried to contact our team at support.ubi.com can you please let me know your case number? Thanks!

Hello! My apologies for this inconvenience. If you're still having trouble updating your username at this time, please go through the steps in our web browser troubleshooting guide. Then, if that does not help, feel free to contact our support team at support.ubi.com or on... Read more