UbiKoality

Hello everyone! I'm terribly sorry that you're all receiving this error. I appreciate you letting me know what troubleshooting you have completed on your own, and I'm sorry that our troubleshooting guides have not lessened the errors. I'd highly suggest creating a case at support.ubi.com for further assistance from our technical team. If live chat is currently unavailable for you, you should still be able to submit your case for the team to review and reply to as an email case. It'd be beneficial to complete ... Read more

Hello all! I'm sorry that you were all having trouble with this. As I've previously suggested, please try verifying the files in Steam, Uplay, or ... Read more

Hello Haliti414. I'm extremely sorry to hear that this happened and that it has been more frequent lately. Support is not able to adjust rank or restore lost ranked points, but I'd be glad to get this reported. Were you able to get any recordings of your connection being interrupted during these matches?

Hi JeffryXD10! My apologies for this inconvenience. Can you please try clearing your Xbox's cache? You can do this by unplugging your console from the wall, waiting two minutes, then plugging it back in. If that does not help, please complete all the steps in this guide. Our team at ... Read more

Hey DOCTORCUZ. I'm terribly sorry to hear that you've been receiving this error code in Rainbow Six Siege! Since power-cycling your console did not help, have you tried completing our connectivity guide for Rainbow Six Siege? Doing so will ensure that your connection to the game's online services is optimized. If that guide does not make any improvements for you, please upload a screenshot of your port forwarding configuration to our team at ... Read more

Hey there, flyingsquirl88. I'm sorry to hear that you were receiving this error in Rainbow Six Siege. Have you tried completing our connectivity troubleshooting guide? This guide has incredibly helpful steps that will ensure your connection to the game's services is optimized. If you've already tried that or it does not make any improvements, please reach out to our team at ... Read more

Hey everyone! I'm extremely sorry to hear that you all were receiving this error code in Rainbow Six Siege. I'd highly suggest completing connectivity troubleshooting on your Xbox and PS4. If that guide does not help, please upload screenshots of your port forwarding configuration to our team at... Read more

Hello dewie2. I'm incredibly sorry for the inconvenience this may have caused. I am not able to assist with account bans of any kind over the forums. With that being said, please submit an official ban appeal to our team at support.ubi.com. They'll be able to investigate this further and provide you with a decision once one has been made. Thank you for your patience in the meantime!

Hello Edu_1224! I'm sorry to hear that this trophy is not unlocking for you. As we do not have access to Sony's back-end tools and services, I am not able to unlock this trophy for you. You'll need to contact Sony Support for additional assistance with this trophy. Thank you!

Hello there, ScyncxZ! I'm incredibly sorry to hear that you're running into this black screen when trying to play Rainbow Six Siege. For starters, please try verifying the game's files in the Epic client. This will ensure all the required files for Siege are correctly installed. Then, you can run through the other steps in our technical troubleshooting guide if verifying the files doesn't help. Sho... Read more

Hello BattleCatz47! I'm sorry to hear that you're receiving this error in Rainbow Six Siege. Although you've already tried restarting your internet and Xbox, please try clearing your Xbox's cache. Do this by unplugging the console from the wall, waiting at least two minutes, then restarting the game. Afterward, if you're still having trouble, it would beneficial to complete our connectivity guide. There may be an issue with the connection between your online services and ours, and this guide will help to optimize that connection. ... Read more

Hello there! There was some degradation with Siege around the time of these posts. It has since been resolved. Can you both please let me know if you're still having trouble connecting in the game? Thank you!

Hello everyone. I am sorry to hear that you all have received bans on your accounts. Please keep in mind that I am not able to assist with account sanctions of any kind over the forums. With that being said, you will need to submit official ban appeals to our team at support.ubi.com. Your patience is greatly appreciated in the meantime.

Hello ClutchGaming213! I'm very sorry to hear about the error you're receiving in Rainbow Six Siege. Can you please try clearing the cache on your Xbox? To do this, unplug the console from the Xbox, wait at least two minutes, then plug it back in and restart the game. If that does not help, please complete the connectivity guide here. Thank you!

Hi Lt_Dans_Legs! I'm sorry to hear that you're receiving this error after the latest update in Rainbow Six Siege. My first suggestion would be to verify the game's files in Uplay. Doing so will ensure that all the required game files are installed correctly. Then, if you're still receiving this error, please complete the steps in our ... Read more

Hey Mountain-BSB! I'm sorry to hear that you're receiving this error code in Rainbow Six Siege. For starters, please try verifying the files for Siege in Uplay. Then, complete the steps in this connectivity guide if this error persists. This will ensure that your connection to the game's online services is optimized.... Read more

Hello Potato_Aim_NL. I'm sorry to hear about the ban that was placed on your account. As I am not able to assist with bans of any kind over the forums, please submit an official ban appeal to our team at support.ubi.com. Thank you for your continued patience in the meantime.

Hello all. My deepest apologies for any frustration or dissatisfaction that may have been caused by the sanctions recently placed on your accounts. Please create a case at support.ubi.com to submit an official ban appeal to our team. They will be able to further investigate your case and account from there. Thank you!

Hey TereMitz! Thank you for including the specific error codes you were receiving in Rainbow Six Siege. I greatly apologize for this inconvenience! Firstly, please try verifying the game's files in Steam. I'd like to see if this helps with you being stuck on the loading screen! If it doesn't, please complete all the steps in our ... Read more

Hey Salvation95! I'm sorry to hear that you were having connection troubles in Rainbow Six Siege. Can you please let me know your case number? I'd be glad to make sure it's placed with the correct department for further investigation!