moxjet200

It's on our radar! Admittedly a touch lower priority at the moment but we'll improve that experience. I typically play on gamepad so I feel the pain myself.

Support will be able to investigate on a case by case basis but right now that pipeline is backed up and I wouldn't confidently be able to give an ETA or tell you at what point we could restore a particular character to.

We have a fix coming out for offline character data overwriting each other in rare instances in today's hotfix. I sincerely apologize if you've lost any character data - its the absolute worst - and it's our #1 priority to address with multiple engineers solely dedicated to this. Offline character data is saved locally so there may be a way to recover it from Steam Cloud data - but I'm unsure and that is likely on a case by case basis.

Sorry if you haven’t received a response from the support team in the last couple days. That pipeline is backed up. They’re working through it!

Hey guys, we do see some rare reports of this right now it’s it’s our #1 priority to ensure is fixed as quickly as possible. If you have this happen to you reaching out to me directly with your username and time/date of data loss would be extremely helpful. We have multiple engineers solely focused on this atm and some fixes coming today for the offline data saving reliability.

If you experience any data loss we’re extremely sorry. We’re having to add in some additional failsafes for when 30-40k concurrent users are hitting these databases quickly, but working to make sure they’re air tight as fast as possible.

Really appreciate the kind words. It really is a dream to be able to do it. I was always so frustrated after being so invested in other games in the genre feeling like myself and other people that were so passionate about the game were not being heard. When I took the plunge to make a game that I knew others would invest themselves in I knew I wanted to make sure that they felt and were in-fact heard and appreciated for their feedback and time investment.

So grateful to be in this position now, making a game for all of us.

Yep - we shrunk the arena and didn’t shrink this ability. We actually stopped compiling what we thought was the final build for tomorrows hotfix today after one of our devs showed us this exact clip to address it and get it in tomorrows hotfix. We had the issue tracked but didn’t understand the severity until seeing this.

Sorry Steel and others that this guy blasted! Fix tomorrow.

I’ll check with the QA team and see if this is on our radar. Seems like enough reports that something may be happening in some scenario

That’s interesting. I can’t even imagine playing with WASD in this genre. It’s not on our radar but perhaps we can experiment with it! Certainly not opposed for any strong reason personally

I’m going to poke our principal designer who can talk to this a bit better than I can. They’ve recently changed the spawners for the reworked zones that are being talked a bit more highly about in the thread.

Edit 8pm ct 3/15: ok it’s either I pull him to respond here or let him focus on skill bugs for the next hotfix, so here I go: First of all these are placed manually with heavy assistance of a built in tool we’ve created, so to adjust the density (or “spawners” as we call them) is done on a per zone basis. So there’s a bit of a time sink in doing so and with many new enemies coming down the pipe it often makes the most sense for us to do these when new enemies are ready to be placed. Then, especially with some of the longer standing monolith zones, we were conservative with density because of performance concerns. As most have noticed we’re making very significant strides in performance so we can be a bit less conservative with mob density going forward, which as many ...

Please post what this turns into when you make it Legendary! Awesome find.

It’s good feedback. I’ll bring it up in an upcoming design meeting.

This was an error in our matchmaker that we saw happen at very high load (40,000 players hitting it rapidly). We had never experienced that before but are working to shore that up before next weekend in case we have that many players in game again.

For now you can use the map to portal back to a lower level zone and continue questing as normal. Apologies for the inconvenience!

We’re aware of rare reports of this and we’ll be looking into it. We’ve not been able to reproduce it internally just yet. If you have this issue and are able to reliably reproduce it we would love to hear from you!

I’ll be talking with the team about this this week as it’s a very common question/concern. I’ll provide context and what plans we have for adjustments when I have better info from our backend engineers. The concern of connecting to unexpected regions is certainly on our radar and pending discussion.

Do note that we allow cross region play and we see many parties are in multiple regions which does have a high likelihood of putting you in a region that is associated with your party members. This isn’t the same as the unexpected region allocation for solo players but I suspect is adding to the confusion.

I’ll keep everyone posted.

Thank you for the feedback. I agree with 99% of this and most of it is already tracked on our end to address but it’s good to see what’s standing out to the community and may change our priorities some. We’re on it!

We deployed a backend change earlier that we believe will reduce the chance of this happening significantly. Data loss is 100% the highest priority for us to fix if we see it happening and we’ll make sure that dev resources are put on this immediately. Sorry that you’ve lost progress - it’s absolutely not ok and we will fix it.

We have a fancy new auto-mod system that we're still tuning. It throws some false positives from its default settings. We're adjusting as we see things flagged in the backend.

Edit: Hey everyone, I appreciate your feedback on this and it’s not falling on deaf ears. I’ll bring this up with our support team and see what adjustments we can make more quickly than making rule edits when we see things as flagged incorrectly. We should be able to loosen restrictions as we can rely more on the profanity filter being toggled on or off for message recipients

We're aware that many people are stuck in queue unable to proceed. It is often showing #0 in queue. We're back in the war room working on it. Apologies everyone.

We're noticing a high rate of these at the moment and are back in the war room investigating. Apologies for the inconvenience.

Edit: we’ve deployed a hotfix. Please exit Steam and restart it if you don’t see the ability to update automatically. Thanks everyone!