Assassin's Creed: Valhalla

Assassin's Creed: Valhalla Dev Tracker




10 Nov

Comment
    Ubi-Spud on Support Forums - Thread - Direct

@ghosteagle95 Hey there! Can you please post your specs and let me know what setting you're currently trying to use?


09 Nov

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Sorry to hear you have experienced this, if possible could you confirm whether you are experiencing any other issues with input options in game.? Also, if possible would you be able to capture a short video clip showing this selection not completing when holding the button in game.? Lastly, if possible could I suggest attempting a different game pad to rule out this being a factor causing this issue.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hey there, thanks for getting in contact and raising this issue, while I would not be able to provide any additional information at this time our game team are aware of this issue and looking to get this resolved as soon as possible. Apologies for any confusion or inconvenience this may have caused.


08 Nov

Comment
    Ubi-Baron on Support Forums - Thread - Direct

Please try restoring the licenses via the steps here, to see if the quest returns.

Thank you

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@parnham92 Thank you for the added report, we're sorry to hear that.

As above, please get in touch with a Support Agent through one of the channels below so we can take a look into that for you:

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Comment
    Ubi-Baron on Support Forums - Thread - Direct

@Vrexo

Thanks for contacting us!

Unfortunately we don't have any details we can share around this at the moment, but we've asked for some clarification from the team!

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@kibosj Thanks for getting back to us.

One is likely the version presented on the client, as it is a site loaded into the Ubisoft Connect client.

Regardless the Support Team will be able to look into this from the account side and clear the issue up.

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@kibosj Thank you for the added report, the team will be able to take a look into that.

In terms of the different details, just to confirm have you checked that it's the same account and you may not have been logging into a different account on one of the two platforms?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

Hi Silvow,

Thank you for reporting this to us, we're sorry to hear that occurred.

As you mention an error, it's likely that the transaction failed to complete, which is why you didn't receive the game.

To help us take a look into that for you, please speak with a Support Agent through one of the channels below:

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07 Nov

Comment
    Ubi-Spud on Support Forums - Thread - Direct

@goattron That's fine, I'm glad they've shown up again! I hope you enjoy the game! 😸

Comment
    Ubi-Spud on Support Forums - Thread - Direct

@goattron What quest are you currently on? Please use a spoiler tag (highlight your text and press the button with the square around the "A")

Comment
    Ubi-Spud on Support Forums - Thread - Direct

@goattron Hey there! I'm glad you're enjoying the game, and I'm sorry your quests disappeared! Do you still have access to the gear? Also, is your game up to date (1.02)? 🙂


05 Nov

Comment
    Ubi-Mullac on Support Forums - Thread - Direct
Thanks for getting back to me WinterThePlayer. Are you able to start a live chat:

https://support.ubisoft.com/en-GB/Fa...ng-a-Live-Chat
Comment
    Ubi-Mullac on Support Forums - Thread - Direct
Hey WinterThePlayer,

Unfortunately on the forums we are unable to discuss orders, but if you get in touch with us on the support site we will look into this on our end.

https://support.ubi.com/en-GB/
Comment
    Ubi-Mullac on Support Forums - Thread - Direct
I can pass your feedback to the team on my end!
Comment
    Ubi-Mullac on Support Forums - Thread - Direct
I've replied to your original thread WinterThePlayer
Comment
    Ubi-Mullac on Support Forums - Thread - Direct
Hey Nimitzz90,

Thanks for reaching out. Not to worry, I can see the game on your account on my end. The game will show up soon in Ubisoft Connect!
Comment
    Ubi-Mullac on Support Forums - Thread - Direct
I'm not sure if we have confirmed anything yet, but it will be announced on this site: https://www.ubisoft.com/en-gb/game/a...a/news-updates
Post
    Ubi-Woofer on Support Forums - Thread - Direct
Hello everyone,

We are excited to announce that the Open Beta of our new Ubisoft Forums starts today, exclusively featuring sections for Assassin's Creed Valhalla! If needing assistance from Ubisoft Support, our ... Read more
Post
    Ubi-Woofer on Support Forums - Thread - Direct
Hello everyone,

We are excited to announce that the Open Beta of our new Ubisoft Forums starts today, exclusively featuring sections for Assassin's Creed Valhalla! If needing assistance from Ubisoft Support, our ... Read more