Assassin's Creed: Valhalla Dev Tracker

Hey boyiad2110,

It would depend on which version you purchase, and from where, as to which languages are available to you in-game.

If you're intending to purchase the game directly from the PlayStation Store, you can view the available languages on the page directly. For the ... Read more

Hey thijs26f,

If referring to the "Way of the Berserker" preorder bonus, if you correctly redeemed your code as described in our support article, then after completing the prologue and establishing the settlement in England, you should have automatically seen the quest added to your quest log. Alternatively, there may be letters to be picked up at the Longhouse in the settlement that will trigger the quests.

If you're referring to the items in the Ultimate Pack, including the Berserker Gear Pack, Be... Read more

devastator0327 - I cannot see any successful orders on your account. It may be that a receipt has been generated for you, but the order itself was unsuccessful and your funds are being held for this reason. Please reach out to us privately using one of the methods below for us to investigate further, and provide us with the following: the payment method you used, the amount you paid, the date and time of the transaction, and your full name on the card / account you used.

- Support Case
- ... Read more

@SuperbStarlight

Thank you for reporting this to us, we're sorry to hear that's been the case.

Are you able to try loading an older Save or Auto-Save before this occurred?

Hey everyone,

I sincerely apologise for any disappointment caused by the lack of availability of this edition of the game in Canada. I do love a good steelbook myself, as they look great on a shelf or as part of a display - so I know that not being able to find that edition may be disappointing.

As my colleague Froggard wrote above, our best recommendation regarding local regional availability is to keep checking your local Ubisoft Store website and any other ... Read more

Hey marc5916!

Assassin's Creed Valhalla is indeed enhanced on PS4 Pro.

Hello DavyJones113 and x.SL4YER.x,

I hope that you were able to preload the game, and have been enjoying it since!

The "beta forum" you mention is our new Assassin's Creed Valhalla forum; these ones are no longer in use. Please post your queries over there from now on. Thank you!

Hello HZD87,

I am sorry to hear that you wish to seek a refund for Assassin's Creed Valhalla.

Our support article here takes you through the process of requesting a refund for a digital product; please refer to it, and if having any questions or concerns, don't hesitate to reach out to us using one of the methods below:

- Support Case
- ... Read more

Hey sboakarthik,

As we confirmed in multiple other threads, there was no early access nor beta available for Assassin's Creed Valhalla. Testing keys are not something that we provide to players either - I apologise for any disappointment!

Please check beta announcements and availability from our official brand websites and the "Betas and Tests" section on our account management website in the future!

Hey STAR_LORD_x,

I am sorry for the delay in the response to your support case. I do not see a successful order for Assassin's Creed Valhalla on your account, so it will be necessary for the team to continue their investigation via your support case, using the information you have provided.

I will chase your case up for you, and if I have any more information for you, I'll contact you there. Thanks!

Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

Thanks for sharing that workaround @zeleznastraka

The images sent do not seem to load, are you able to provide them via a sharing website?

Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports via a support case as advised in the FAQ guides below :

... Read more

Hey DE_Dolorous,

There are no successful transactions for Assassin's Creed Valhalla showing on the account you are posting from, so we'll need to investigate this issue privately with you. It is great that you have already opened a support case for us to do so.

It looks as if the payment may not have been successful, and a hold may be in place on your funds; the team will advise you as soon as possible with regard to this, and verify whether this is the case or if there has been an issue with the delivery of your item.

If needing an update, or needing assistance with a separate issue, please post on our new Assassin's Creed Valhalla forums ... Read more

Hey mk.91,

From the specs posted, there is a slim chance that your laptop will be able to run the game on the very minimum settings, however I can't guarantee this. Your GPU falls below the minimum requirements, and as you are using a mobile / laptop build - which we don't support for any of our games - there is no guarantee that its performance will match up with the minimum spec desktop build our system requirements outline.

If you have any further questions, please post on our new forums for Assassin's Creed Valhalla here, as these forums are discontinued. Thanks!

Hey Yukiyoroi and HawkSE, thanks for posting about the issues you're experiencing with launching Assassin's Creed Valhalla. I'm sorry to hear that these crashes are occurring on the splash screen.

If you have the game installed on a drive formatted as a Microsoft Storage Space Device (MSSD), please be advised that these are not compatible with the game and will cause the game to crash. You will need to install the drive on a conventional storage device in order for it to work.

If you do not have the game on a MSSD, please attempt our basic PC troubleshooting, and if issues continue, post over on our new Assassin's Creed Va... Read more

twopointohh - I have merged all of your posts into one. Please don't bump threads - it is against our forum rules, and does not help us to help you. It can obscure key information from other players and push down other issues that are just as deserving of attention as your own. With regard to your issue, I can see your order on your account but it looks to be stuck in a "pending" state. I would advise you to wait for a response from our team in your support case so that we can address this as soon as possible with you, as I cannot assist you on these public forums.

progmaker - I don't see any orders on your account at all I'm afraid. If you did not receive a confirmation email, I am inclined to believe there may have been an issue with the completion of your order, and your funds may be in a hold. Please update your support case with the details of the transaction (date, time, amount, and your name as it appears on your card) so that my colleagues can i... Read more

Hey Dei30,

I'm afraid we don't offer gifting on the Ubisoft Store. For all of the above queries, it would be best for you to contact us privately. You can do so using one of the below methods:

- Support Case
- Live Chat
- ... Read more

Hey mgindt and BigNerd72,

As far as I can see from your accounts, the game is activated correctly and the versions you have are accessible / playable, so I'm puzzled as to why you're both unable to play!

Can you please try the following in sequence, only trying the next step if the previous fails:

- Check that you are signed into the correct account in Ubisoft Connect, and if not, sign into the correct account

- Restart Ubisoft Connect

- Restart your PC

- Refresh your internet connection by restarting your router / modem

If you still need assistance after performing those steps, please post on our new Assassin's Creed Valhalla forums ... Read more

@dontonn Hey there! Not a fix I know, but does this happen at all when you are connected via cable?

Please try verifying your game files and testing the game again.