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Hi @azullFR thanks for your post as always 
Hi @azullFR thanks for your post as always
Hi @SPARKZBLACK I'm sorry to hear that the troubleshooting has not helped.
To confirm does the splash screen appear or does nothing happen at all when you try launching the game?
Hi @ShadiusStarr I can confirm that this issue was reported in the past.
After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.
With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.
Hi @CreeperM64 thanks for sharing this workaround, it's appreciated and may help others who are experiencing this issue.
Hi @Scythesabre after thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.
With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.
We will now lock this thread.
@Tinytot87
Hello! My apologies for the late reply, and that you haven't heard a response on your support case just yet. We have a large backlog of contacts that our agents are currently working through but I assure you your case will be reviewed as soon as possible.
For now, I would like for you to try reinstalling the game on a different drive if possible. (We recommend installing Ubisoft Connect and the game on whichever drive your Windows operating system is installed on, usually the C drive) Test the game after this.
Next, ...
Hey there @SPARKZBLACK!
I'm very sorry to hear that your AC Valhalla game is crashing when you launch it. Since you have Windows 11, could you try running the game in compatibility mode with Windows 10?
Please also disable any unneeded background applications that may be running. I also would ask that you please check for any GPU driver updates a...
@maxf69 I can understand your frustration and can only apologise for the inconvenience caused.
@mysticmercury ok, could you please go through the PS4 troubleshooting if you haven't already done so then try again to see if that helps.
Also please ensure you are using the account that you purchased the game with, and check that your PS4 is activated as your primary PS4.
Hi @Ibervang I'm sorry to hear that you have had to start a quest again. Is this because the game has crashed again during a quest?
If so can you please go through the PC troubleshooting that was provided to you last time if you haven't already.
If the issue persists after the troubleshooting then could you also try the following:
Hi @Ibervang please remember to respect others on the forum.
I have seen a few of your posts on the forum in different threads and can see that these could be considered as breaking the forum rules.
This support forum is used to report and discuss issues that you may be experiencing. I do understand that you may be frustrated, but we ask that you please follow the ...
Hi @maxf69 I'm sorry to hear that you are still missing your Huldofolk Pack and Helix credits.
I have checked your support case and can see that a Customer Support specialist replied to you on the 23rd February and one of your other cases was closed a duplicate. Your case has since been escalated for further investigation.
Due to the high volume of contacts it may take longer than usual for you to receive a response, for which I apologise. However, someone will reply to you as soon as it is possible.
Hi @AlexV80 apologies for the late response.
As SpirantCrayon22 kindly mentioned, you would need to collect the maximum you can carry then return to Ravensthorpe, then do another raid and do the same again until you have enough supplies to purchase the upgrade from Vagn.
Hi @Fridthir I'm sorry to hear that you have not received a response to your support case since last time.
I have chased this up for you and someone will reply to you as soon as it is possible.
Hi @Haruchai01 apologies for the late response.
I'm also sorry to hear that the PC troubleshooting did not work.
Although the Intel Iris XE GPU may be able to run some games it is not officially supported for Assassin's Creed Valhalla. I checked the specifications with the lowest GPU suggested on the minimum requirements and it was scored lower.
As you have already set the graphics to the lowest and gone through the general PC troubleshooting then it may not be possible to run the game.
However, you could also try the following:
Hi @C21892014525 apologies for the late response.
After thorough investigation, the development team is unable to provide a solution for the reported issue. When assessing the complexity of the issue and number of players affected, the team had to prioritize issues that had a comparatively higher impact.
With Post-Launch support for Assassin's Creed Valhalla coming to an end, we will be unable to roll out a fix for this issue.
Please note that the development team could only reproduce this particular issue on a number of occasions, it didn't happen every time. Also players who reported this issue were able to complete the trial successfully on another run.
I will now lock this thread.
Hi @Crazybone992 apologies for the late response.
I'm sorry to hear that the suggestion by longjohn119 did not work.
I can confirm that we have not received any other reports of issues with textures after installing the latest update.
I can also confirm Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development team. Thank you for your understanding.
The only other thing I can suggest is to uninstall then ...
Hi @TheoffNomad apologies for the late response.
I'm also sorry to hear that you were unable to complete the avenge quest.
I can confirm that this issue was reported by another player in the past, however the development team were unable to reproduce it.
Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development team. Thank you for your understanding.
Hi @Lord-Zarovich apologies for the late response, and thanks for the update.
I'm pleased to hear that your Twilight gear has been restored and that the tomb puzzle had reset