Hi @Metallo75 @Jarryd13 apologies for the late response.
I am also sorry to hear that you have received a duplicate in the free weekly item.
I have moved your post into this thread as another player reported this issue recently with the Twilight Pack. The issue has been reported and is being investigated.
I have forwarded your details on to the development team.
Hello @BanoklesEntreri,
Thanks for reaching out and apologies for the delay.
We're busier than usual across all of our channels a the moment, including the forums, unfortunately resulting in some delays to responses but even typically it can be around 48hrs before we can respond via forums. So we kindly ask for your patience when awaiting our assistance.
We offer direct support via ...
Hey there @MorriganXV,
As noted, we as Ubisoft Support are not affiliated with the Discord Community Server and therefore have no abilities to unban users.
Nor can we assist via a case.
We can assist with queries relating to the official Ubisoft Support server only - for other community servers, this is a matter that must be taken up with the respective mods / admins of the server.
As there's no further assistance we can offer in regards to this, I will be locking this thread.
If there's anything further we can assist with, please get back in touch.
Thank you!
Hello @WolfVein_,
Thanks for reaching out.
We are unable to speculate nor discuss any other players account, especially via the public Discussions.
It is correct that the Twilight Pack was included in Pre-Orders of Dawn of Ragnarock before 9th April 2022.
These also had to be made from participating retailers.
There is nothing further we ...
Hey there @cwright0704,
The Dawn of Ragnarock Expansion is not included with the Ultimate Edition of the game.
The Season Pass is included with your edition which includes;
But Dawn of Ragnarock is a separate expansion.
More details on edition contents can be found here and if there's anyt...
Hey there @inastrangeland,
Apologies for the delay - are you still unable to progress?
If so, please could you capture any videos or screenshots of the issue and your current location / progress so we can take a closer look?
Much appreciated!
Hi @AlePlay @DubStteppeR apologies for the late response.
I'm also sorry to hear that the issue persists.
Another player has also reported the same issue via a support case. In the video they provided they took a photo then went to the map. There was no photo icon showing to indicate a photo had been taken, however whe...
Hey @RhaegarDW
So I can help further, could you please confirm which exact server you were banned from? Was it the Ubisoft one or the Assassin's Creed Valhalla one?
Thanks!
Hey there @cola2448
I'm sorry to hear that the time challenges are not being counted properly for you to be able to redeem the rewards.
If you haven't already, could you try out the steps from our PS5 technical and connectivity troubleshooting articles to see if this helps at all?
If the issue continues, I'd like to please ask for a video showing that ...
Hi again @Creed0173
Yes please, if you could upload a video and provide us with the link, so we can see you completed everything and that the progression is still stuck, that would be great.
Thank you as well for the screenshots you already submitted, I appreciate that.
Could you also please double-check that your saves are up-to-date and accessible and synced to the cloud on your account?
Once we have all the info for this, we'll be sure to pass this onto the team to look into further.
In the meantime, I would also recommend verifying your game files and reinstalling the game (just t...
Hey there @shedusio
I've moved your thread over to the Support side, so we can get a better overview on your issue here.
Sorry to hear you're having some issues with your game crashing.
If your GPU is staying at 0% it could be that your PC (or the game itself) is not recognizing and using it, which puts a higher strain on your CPU in turn. It might be worth double-checking this is in use on your PC via settings. I can't offer specific support for this, but I'm sure there's some more guidance online.
Additionally, if you haven't tried the steps from the PC troubleshooting guide and the Assassin's Creed Valhalla ...
Hey @Ibervang
I can understand your frustration with this issue, I can only apologize for the crashes you're experiencing.
As stated by Ubi-Keo, we offer as much help as we can to try to find the root of the problem or what might be causing these crashes on your PC. (As these happen to different players, often for different reasons).
Thank you for checking your system files regardless, I do appreciate you tried some of the steps suggested.
If you would like any more support with this, I would suggest opening a support ticket via ...
Hello @marcoalbers2010
Sorry to hear that you're experiencing issues with a quest in Assassin's Creed Valhalla.
Here's the link of the Deutsch forums where you will get a response about your issue, as we only support English posts here.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @Crazybone992 and @KaoticSyndome
Sorry to hear that you're experiencing issues with the speed of the skills preview videos in Assassin's Creed Valhalla.
After investigation, the development team has confirmed that they are unable to continue looking for a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.
I understand that this is not the outcome you were hoping for and can only apologize.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @RhaegarDW
Sorry but we can't handle Discord ban appeals on Forums.
You'll need to contact directly the moderators of the Discord channel.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @XxASSASSINOxXki
Sorry to hear that you're experiencing issues with some achievements in Assassin's Creed Valhalla.
After verification, it seems that you already unlocked these achievements.
Could you please verify and confirm if they are still missing ?
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @typronica29
You have the ability to change the mapping of your controls on console and when using a supported controller.
In order to do it, you can follow the steps in this ...
Hello @Creed0173 and @st904583114
Sorry to hear that you're both still experiencing this issue.
Please send us a video of the issue and we will be happy to investigate further.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @turkoe020
Sorry to hear that you're experiencing issues with the quest "A River to Raid" in Assassin's Creed Valhalla.
Have you fulfilled all the requirements for this quest to unlock ?
Hello @u1lven
Sorry to hear that you can't obtain Hugr-Rip in Assassin's Creed Valhalla.
In order to investigate more on the subject, could you please provide a video of the issue ?
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
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