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@Thorantor2411 thanks for the screenshots provided, I will report this to the development team to investigate.
@Thorantor2411 thanks for the screenshots provided, I will report this to the development team to investigate.
Hi @JTalbot4 I'm sorry to hear that you are experiencing issues installing your purchased version of Assassin's Creed Valhalla due to installing the PS+ version previously.
As the game has been removed from the PS+ subscription now and if you have fully uninstalled the PS+ version and are logged into the correct account that you purchased the game with, then you should be able to download and install the game.
We would be able to look into this further for you, however we would need to create a support case to do this. Would you like me to create a support case for you?
@Thorantor2411 thanks for the update and for the screenshots.
I can see that the Twilight Pack is only shown as partially owned. Can you click on the Twilight pack in the store and provide another screenshot to show which items are being recognised as owned and which are not, and another of your inventory showing all items of the Twilight Pack equipped.
Hello @Creed0173
Sorry to hear that your Regium Francium challenge was not unlocked after synchronizing all viewpoints in Francia.
Have you updated your game with the latest version available ?
If yes, could you please send us a video of the issue and of your core challenge progression ?
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @WolfVein_
Sorry to hear that you're still waiting for a reply about your support case. There is currently a high volume of contacts, which is why it's taking so long.
If you want more information about our live chat hours, you can click here.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
@WolfVein_ thanks for the information provided.
I can understand, however as I mentioned we would be unable to look into this further via the forum as we would need to look at your account to investigate further.
Hi @Thorantor2411 I'm sorry to hear that you have received a duplicated item.
Can you confirm if both items appear in your inventory? If so could you provide a screenshot to show this.
Hi @samcshat I'm sorry to hear that you are experiencing an issue with the free PS5 upgrade.
I can confirm that there was an issue with the free PS5 upgrade sometime ago, however this was resolved.
Could you please confirm your PSN account region and the region code on the back of your game case.
Hi @WolfVein_ I'm sorry to hear that you are missing the Twilight Pack.
The Twilight Pack was included in purchases or pre-orders of Assassin's Creed Valhalla: Dawn of Ragnarök made before 9 April 2022 from participating retailers, it was later made available for purchase in the Helix Store.
I'm afraid that we would be unable to assist with this issue via the forum. I also apologise that you have not received a response to your support case. I understand there is currently a high volume of contacts which is why it is taking longer than usual to respond to support cases. Our Customer Support specialists will respond to you as soon as it is possible.
@SpirantCrayon22 @azullFR thanks for the update.
I will report this issue to the development team so that they can investigate further and to see if they can reproduce it on all platforms. So far these are the only reports we have received since the 1.7.0 update.
@DubStteppeR ok thanks 
Hi @orldan @skojjalar @azullFR @SpirantCrayon22
I'm sorry to hear that you have experienced an issue claiming the free weekly item.
Just to confirm is this issue only occurring on Tuesday during the reset of the weekly item or do you also encounter this after Tuesday?
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Hello @skojjalar
Sorry to hear that you're experiencing issues with the weekly free object in the Animus store for Assassin's Creed Valhalla.
The development team has been made aware of this issue and it should be resolved with a future update. Once additional information becomes available, it will be posted in the game's official forum.
In the meantime, try closing and relaunching the game then try claiming the free weekly item again. However, if that does not work please try again later.
In the meantime, if you have any other questions, feel fre...
Hello @L4gr1nt44
Sorry to hear that you're experiencing crashes since update 1.7.0 in Assassin's Creed Valhalla.
Could you please try the following workarounds ? Some players said that these helped resolve the issue:
Also, could you please follow the steps in this article ?
If the issue still persists after this, please contact us via our ...
Hello again @Lozzie7067
Happy to hear that the issue is now fixed and thank you for the information provided, it may help other players !
Have a nice day
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @Lozzie7067
Sorry to hear that you're experiencing sound issues in Assassin's Creed Valhalla.
Could you please follow the steps in this article ?
If the issue still persists after this, could you please give u...
Hello @lordkenf
Thank you for your feedback on this matter.
After investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.
I understand that this is not the outcome you were hoping for and can only apologize.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hello @Rovaros
Sorry to hear that you're experiencing issues with the core challenges in Assassin's Creed Valhalla.
After investigation, this issue should be resolved since update 1.6.1, can you please verify that you installed the latest version of the game ?
If the game is updated, please send us a video of the issue and we will investigate further.
In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !
Hi @dbabis apologies for the late response.
I am also sorry to hear that you are experiencing an issue with the quest 'King Killer'.
There were two issues related to the quest 'King Killer' that the development team were unable to resolve which are mentioned in the megathread here.
Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development ...
Hi @karsje06 apologies for the late response.
To confirm are you referring to the mystery quest 'Crushed Dreams'?
Could you please provide a video that demonstrates this issue.
I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.