Anno 1800 Dev Tracker

Hello there @GLADI8ORDUDE!

Thanks for providing us with an update following the release of Siege of Paris, as well as an additional video and more information on when the depth of field seems to stop working.

I've shared your report with the development team so they can take a closer look at this. If they require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the ...

Thanks for getting back in contact and confirming how you were able to recover your corrupted save file, I'm glad to hear you were able to get this resolved. Regarding your missing in game DLC, please feel free to contact us directly with an image showing the proof of purchase for this content along with any error messages you receive while attempting to access this.

The fastest way to do this would be directly through our "Live Chat" service when this is available but you can also get in touch via our social media accounts on ...

@djveneficus I am afraid we do not have visibility on whether this is a feature that will be added in a future update, but I will pass on your feedback about it.

@undondory Thank you for getting back to us with this.

Can you confirm if you've attempted the steps in this FAQ?

@gaming-raw Hey,

I am sorry to hear you've encountered this activity.

If you wish to report the player, you can use our help website to do so.

Hello there @jessica_1403!

I'm sorry to hear you're encountering low FPS when playing "Assassin's Creed: Valhalla." Thanks for taking the time to share your report with us, and for letting us know more about your set-up.

If you haven't already, I would recommend trying these PC ...

@franek5804 Hey,

I am afraid that our Social Support team currently only speaks English, and French, and German via their own language page.
 
If you are having an issue, and cannot speak the above languages, please contact us via ticket on ...

Thanks for sharing those images with us, @luigispcrew!

Regarding "Stinky But Deadly/ Puzza letale," have you equipped the Swordfish and tried defeating enemies with the weapon? I found that, in my own game, the challenge completed once I'd finished a Reda contract with the Swordfish equipped. I wasn't able to trigger the challenge by just collecting the Swordfish on its own. Could you give this a try to see if that triggers the challenge?

I've forwarded your report about "Ambianum" remaining locked after your visit to Amiens. If we require any...

Hello there @BLININGER!

Please note that no in-game fixes were released alongside The Siege of Paris expansion. Any fixes will be communicated within the News & Announcements forum via patch notes. I apologise for any confusion that may have b...

@sasorisan1 Hey,

I am sorry to hear that you're having issues with this mission. You should be able to replay it though, can you provide a brief video showing it is inaccessible?

@mbt_cooper Thanks for getting back to us.

Do you have any screenshots or video footage of these items being in your inventory before they vanished? If so, can you send them over?

I'm glad to hear that List View is better for you, @sakesakesake! Do let me know if you have any other feedback in the future and I'll pass it forward for the forum development team to consider.

Hey folks,

Thank you for your information on this issue.

I've passed the details onto the team to look into further. At this time though, we do not have any further information to share on this.

Apologies for any inconvenience caused.

@tolkyyn

Hey there.

Sorry to hear you're affected by this. I can confirm this issue is known to the development team and is under active investigation. Can you confirm that your latest save file is available in the cloud please?

Thanks for providing this additional information, wo we can get this looked into further could I ask you to contact our support teams directly with your system reports as advised in the support article below.

Generating a DirectX Diagnostic Report

Generating a Microsoft System Information Report

The fastest way to do this would be directly through our ...

Hi there, thanks for getting in contact however as noted above these are some older "Club" bonus DLC which are not currently available via the Ubisoft Connect app. I understand this may not be the response you were hoping for but please rest assured we have forwarded this feedback to the appropriate departments for further review. While I would not be able to guarantee these will be made available again in the future, please keep an eye on our official forums, website and social media account for any further information as soon as it may be come available.

Thank you for providing these two additional videos, @arubedooo! I've added these to the report that @Ubi-Borealis submitted for you just now. We're still yet to receive an update from the development team, but should we receive any or need any further information fr...

Hey folks,

I've checked in with the team on this issue and it has been reported to them and they're investigating it further.

I don't have any further updates to share at this time, but once we have more information to provide we will do so.

@shakey1981 I am afraid I don't have the build number in order to check this, but I have passed onto the team that it is still happening.

In the meantime if anyone who is encountering this issue can provide new videos of it occurring in their game, I can pass it onto the team for further investigation!

Hey @jakl201 - thank you for reporting this issue to us with regard to Zealots not hunting you down as expected. I can see from your video that you neglected to burn the scroll, so they should hunt you, but the Zealot you approached did not respond to this change.

Can you provide another clip showing another Zealot being similarly unresponsive in a different play session? You've also advised that they may be more reactive if raiding a monastery; is this reproducible each time if they are nearby, or is this a behaviour you noticed in a singular instance?

Thank you ...