Anno 1800 Dev Tracker

@mc_fearson1 You're welcome

I'm pleased to hear that reinstalling the game appears to have resolved the issue. If you experience the issue again please let us know.

@renownedkiller8 I'm sorry to hear that you are also experiencing this issue.

As my colleague Ubi-Nacho explained, the issue is currently being investigated and the only option at this time is to load a previous save before you started the quest, however I understand that it is not possible for you to do this.

I have forwarded your account details and save file to the development team to help with their investigation.

Hi all, thanks for getting in contact and sorry to hear you have experienced these issues with the drinking challenge. If possible would you be able to provide an image or short video clip showing how this occurs in your respective games and we will be sure to get this looked into further.

No problem, thanks for providing this feedback and bringing this to our attention. If you would like to provide any additional feedback or have any further queries, please feel free to let us know.

No problem, thanks for getting back in contact and providing this additional information, while I hope this doesn't affect your gameplay further, if you do notice any "gamebreaking" potential please feel free to let us know. In the meantime, please keep an eye on our official website along with these forums and social media outlets for any further news or updates as they become available.

@peixeswordfish I'm sorry to hear that you are experiencing issues with the game closing or crashing.

Another player who reported an issue with the game crashing explained that they resolved the issue by deleting two cache folders in the 'Documents/Assassin's Creed Valhalla' folder, but they did not delete the .ini file. Can you try this and confirm if that resolves the issue for you.

If it doesn't then please try the troubleshooting steps in the support article ...

Hey @turboluke, welcome to the forums! Sorry to hear about this texture issue you've encountered. Could you please provide a clip showing this occurring for you? This will help investigate the issue further. Thanks!

Hi @hedgeraider, I'm sorry to hear about this error message you're receiving when trying to launch Heroes of Might and Magic 6. Please check out and try the steps in this troubleshooting guide, and let me know if the steps help. Thank you so much!

@aetheogh Due to this being a specific bug, we'd need to request a video to be able to investigate this for you. Would you be able to share a clip of this bug here?

Would you also be able to check that your save files are uploaded to the cloud so that we have access to them for further research?
Thank you!

@redmooncookies HI there,

After loading this save, do you have both 'The ritual of the Beserker' and 'Vengeance of the Beserker' in the quest log? Or has the save regressed your progress and now you only have Vengeance?

Also, are you able to follow these steps from the previous mission:

• Look for nightshade in graveyards all across - East Anglia
• Use Raven's-Eye View and Odin's Sight to determine nightshade's exact location within a graveyard.
• Head to the Gallows Tree south of Beodoricsworth.
• Ap...

Hi there,

This issue has had a fix rolled out, and should be working as normal. Could you check that the game is running the most recent update?

If this issue still persists please let us know!

@aetheogh Hi!

It appears that the Basim fight can only be progressed by using a stun attack. A stun attack can be used after successfully landing a handful of heavy attacks (You'll be prompted when the stun attack is ready). At this moment I'm unaware of any other workarounds for this particular fight.

Let us know if this works for you, or if you have any other questions!

@p-p-iii Hi there,

Thank you for getting in touch today!

This error message usually appears when a Ubisoft game is being launched from a different Ubisoft account to the one it was purchased from. Have you used any other email addresses to login to Ubisoft games in the past?

If you're unsure, we can help you to locate the account, by contacting us through:
Ubisoft Support Website - ...

Hey @ramesse1986 - thanks for your question about this!

There isn't a specific 'Holiday Book,' but rather you can present any book for the 'A Demanding Guest' quest. Hopefully that'll be enough guidance for you to be able to find a suitable book, but let us know if you'd like more specific instructions

Thanks for your further reports of this, @centostudios - we appreciate the feedback! Fortunately, with Ubi-Karl having reported the issues raised by @Acidello , we can look ...

Hi, @dfortae , welcome to the forums!

We've not had any reports of any server issues, so it's really unfortunate that you've had matchmaking issues. Although nothing seems to have changed on your end, I'd like to nonetheless invite you to have a look at our connectivity guide, as its steps do solve the majority of issues. In particular...

Thanks for your post about this, @ez_g - I'll be happy to help you look into what might be causing the main quest to be missing.

Can you start by running through our troubleshooting guide for me? In particular from that guide, please make sure you've updated your operating system, you've verified the game files, and you've tried running the game with administrator righ...

Thanks for this, @sjefdeglyve - we're currently investigating these issues of the rewards not being given, and I've passed on your insights about this to our teams to help with that. We really appreciate it!

Thanks @JohnQuizyAdams for this report, and @mplack2020 for your insights on when it happens - I really appreciate it!

I've reported this on to our development ...

Thanks for asking about this, @shenkuri - I'll be happy to help you get the game running

We recently made a security change to how our legacy games work, which means that players need to reauthenticate when launching these games. However, some users are facing this unexpected 'service unavailable' error. We're currently investigating the issue.

In the meantime, our investigation has shown that adding the device you ...