Anno 1800 Dev Tracker

Hello @seto_kaiba3,

Thank you for bringing this to our attention!

Can I kindly ask you to provide us with a short video of his occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @ElectricSquall

Sorry to hear about your experience.

After checking your case I noticed that you already received a reply based on your submitted diagnostic files.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know!

Hello @TheNorfolkian,

Sorry to hear that you were unable to save.

Can you please confirm what actions did you perform before saving? Were you in the middle of the quest by any chance?

Also, can you please perform all of the troubleshooting steps listed in ...

Hello @zenithuk,

Thank you for the update.

I can see that this issue has been reported and it's currently being investigated. I'm afraid that we don't have any ETA yet. Once it's resolved, we are going to let everyone know through the patch notes.
Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello @WiLei

Thank you for sharing!

Please let us know if you encounter this issue again. From our side, I can see that this issue is still being investigated and we're waiting for more details regarding a permanent solution from the development team.

Apologies for any inconvenience caused by this!

Hello @Severnfish

Sorry to hear that you are unable to install your expansion. Can you please confirm if you tried reinstalling your game by any chance? Additionally, have you tried resetting your console?

Last, but not least, can you please perform all the troubleshooting steps listed in ...

@ns-enibeti Hey there! Welcome to Discussions! I'm sorry to hear that you're experiencing some audio issues with the Ubisoft Connect application. Just to clarify a bit, does the audio crackle at all when there are no headphones plugged in? Or is this issue only confined to when headphones are plugged into that interface? I do recommend running through some basic PC troubleshooting as well, as these have been set up to help with various issues that can occur on the PC.

@xiomata Hello. Thanks for reaching out about this error you're getting in Ubisoft Connect! I'm sorry to hear that uninstalling and then reinstalling the app didn't seem to help! Just to clarify, everything appears to work if you launch via Steam, correct? Either way, I recommend trying to run both Steam and Ubisoft Connect in ...

@forgottenl Hey there! This issue with being unable to progress past Act 1 is currently under investigation. I don't currently have an estimate on when an fix will be released, but rest assured that this is being looked into. I recommend keeping an eye out on our News and Announcements for any updates as they become available!

@unrankedboy1 Hey there! Thanks for reaching out for advice on how to get support! When you're attempting to open a ticket, are the other options to submit that ticket greyed out? Or are the options missing completely? You're also more than welcome to describe the issue you're experiencing, and I can assist you as best as I can over Discussions!

Thanks for the update, @j0j0101. Sorry to hear you've been unable to create a case. Did you happen to fill out all of the fields including platform, game, etc.?

@thenorfolkian Thanks for the reporting this issue with not being able to pick up loot. I also appreciate the video you've provided. Did this only begin after the latest update to the game? I also recommend giving these steps a try to see if this prompts you to pick up that loot. Let me know how it goes!

Hey guys. Thanks for giving those steps a try. I'm sorry that they didn't seem to help all that much, however! Are you guys able to click out of the infinitely loading menus at all?

@darkcult Since you're experiencing this in the Division 2, do you recall when exactly this seemed to begin for you? Does the PS4 version of the game also appear to have this issue, or is it fine as well?

@naragal95 Thank you so much for those screenshots! It's much appreciated. Just to clarify further, do you notice any other packs that vanish, or just those settlement packs? Do they also appear to go back into the store after restarting the console?

@Lukinator75 Thanks for providing those answers for us! Just to confirm, you did temporarily change buttons to custom and it works?

@Mirmidonas74 Do you also exp...

Thank you for recording a clip showing the data drive files you have @chimaera870! I've passed this information you've provided to the development team, which is currently investigating this issue. I apologize for the frustration and inconvenience this has caused. If you have any other questions, please let me know!

@kopfsmertzz Sorry, just to clarify, I meant if you can try equipping the sword in each hand. So for example equip it in the the left hand, kill some enemies, then try equipping it in the right hand and kill some enemies.

Hello there,

Thank you for continuing to share your reports regarding the exhausted foreign supplies. As shared by @bielik01, a hot fix for this issue was released 30 July, 2021.

@hawke0325 Thanks for the update, I'll inform the development team those other armour sets are missing.

@lukinator75 Thanks for the video. Can you also confirm if you experience this issue with any other weapons?

Have you also only experienced this since the latest update 1.3.0? And are you using default or custom controls?