Anno 1800 Dev Tracker

Originally Posted by Aus69
I just payed over 160 dollars for the whole anno set and can only play for approx 10 mins before i get a "present failed" error. I've got DX12 running, windows is patched to latest version, all drivers are the latest, PC is a 3 months old. WTF? have i just bought a very expensive lemon? All my VR games run fine. Have tried all fixes described here and its still stuffed.

Hey there,

Sorry to hear that you encounter this error message after 10 minutes.

It is great to hear you have already tried some troubleshooting steps,

Can I check whether you have also followed the steps C0lbyte advised?

...

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Hello there @Nomadski!

I've reached out to you in our ...

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Originally Posted by poisoned-mind
sadly it persists after performing a clean boot.

Hey there,

Thank you for your update,

Can I check what type of storage drive your have the game stored on?

Many thanks,

Originally Posted by poisoned-mind
atleast once a day since i started noticing the issue (monday),just verified the files again and nothing, it doesn't say files were missing/corrupted and i still have the issue

Hey there,

Sorry to hear that you are encountering an issue where icons take a long time to load.

It is great to hear you have already tried verifying your files as this helps us pinpoint the cause a little closer.

To rule out any background applications using resources that could be causing this delay would it be possible to perform a ... Read more

@skywardsoul Thanks, I will also report this to the he Assassin's Creed Valhalla team.

@virtualawesome Could you please provide an example of this in a video.

Hello @bat678man! Sorry to hear about this issue you've come across. In order to take a closer look, could you please provide screenshots or a clip showing this occurring for you?

Originally Posted by ElastomanX
I have an oil power plant that regularly shuts down because of lack of oil. I watched over it and what happens is trains enter it and never unload the oil to fill it to 100 even if they have enough. On the screenshot you can see 3 trains going from the plant all with oil left, but the power plant is loaded only to 43/100.

This is Crown Falls, and the oil harbor is on the other side of the island from the power plant. Maybe the distance somehow bugs the trains? 3 trains are not the cause, I tested with just 1 train going to the power plant with 100+ oil, and it also doesn't fill the plant to 100.

It feels like the trains are calculating how much to unload when they depart from the oil harbour, not when they arrive at the power p...

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Originally Posted by aussie1855
I can't play the game if i specify a version of DX, when i do the opening video is of very poor quality and only plays single shots not a continuous video and show a frame rate in the top left hand corner, even though frame rate showing is disable.

I have check the DX Version I have and its the latest DX12 version, hard is 64 GB ram, 8TB of SSD Radeon 5700XT grahics and Pentium 10600XK processor.

When using another well known games sessions I can play any game in DX12 without any problems.

Can someone tell me what I need to do to play the game in DX11 or 12? I have also tried to install the game 3 times but it nevers creates a config.ini file anywhere on my computer. Help please!...

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Originally Posted by SirHarryPierce
Yes, I did, check your DM, I do not prefer to post the games save on a public forum.

Hey there,

I completely understand you may not want to provide the save via a public forum.

Instead of by DM would it be possible to provide this by opening a ticket with u... Read more

Originally Posted by strusiol
Hello,
I have similar problem. We both have installed Anno 1800 with season pass 1 and 2. When I invite him i have communicate "Invite not sent. Ubisoft Connect was unable to send your invitation.". We reinstalled Ubisoft Connect and Anno but it still not working. Antivirus and Windows Defender are shut down.

Only way to start game together is:
-host open game and set game as public
-second player open game, then he go to Ubisoft Connect and join to game.

But when I try to read saved game, game is "not public" - I can't change it and second player can't join to the game.

Hey there,

Sorry to hear that you a... Read more

Originally Posted by IIAc3sII
Yes I need further assistance, I was told to subscribe to this thread and then select "Notification Type" and set it on instant email, I did this, and yet I did not get any email when you left a reply.
I double checked my email on the Ubisoft Connect and its correct, so this leaves me wandering why I'm not getting any mails... (and no, its not in my spam folder either)

Hey there,

Thank you for your response.

Sorry to hear you have not been receiving these emails, please also ensure that you have not blocked access to your mail list and that your firewall is not preventing the emails also.

Many thanks, ...

Originally Posted by dennistesta
Hi
I have placed a mod folder in the Anno 1800 game folder [Spice it up].. I put the python files in the bin folder. The game does not detect the mods. Am I missing something?
Thanks

Hey there,

Sorry to hear you are having trouble.

As Bert_Boomgaard advised there ae many videos online which should help guide you through this process.

Any trouble at all just let us know as we are more than happy to help

Originally Posted by SirHarryPierce
Great to hear!

Hey there,

Thank you for your understanding and apologies for any confusion.

If there is anything else we can help with in the future just let us know.

Many thanks,

Originally Posted by sosch77.
Please delete whole thread

Hey there,

Thank you for your update,

I will lock the thread to prevent further updates.

Many thanks,

Originally Posted by SirHarryPierce
@ Ubi-Karl check your DM for the savefile, Ubi-TheBerry DMs are closed.

Hey there,

Would it instead be possible to share with us a link to the save using a third party file sharing website?

Many thanks,

Originally Posted by tianzhongxuan
i've been trying to play with my friend but it seems impossible to get into the same room together. we are both online, but none of us is able to invite the other even when we are in the same room using the same network. i successfully joined his game room only when we opened it publicly, and i was able to join through the ubisoft connect application. however, when we started the game, he got kicked out instantly and, again, the game won't let us play together：it always shows that the other player is offline. this is getting frustrating and we do not know where the issue is and how we can solve it.

Hey there,

Sorry to hear that you are h... Read more

Hello there!

I've merged together a couple of threads that discuss crashes happening consistently during the raid in Meldeburne. I apologise if any ongoing discussions have been disrupted by this merge. Creating a single thread helps us to keep all information and updates from an investigation in one place.

I have forwarded the reports that have been shared with us so far to the development team for further investigation. To help us take a closer look at this issue, can you please provide us with the following information:

• What are your system specs? In particular, we'd like to know your CPU/GPU.
• Where exactly do the crashes in Meldeburne occur? Is it always in the same spot, or random in the area?
• What are your current in-game graphics settings? If you can provide us with an image, this will be very helpful.

Thank you to everyone who has taken the time to share their reports within the forums, and for those who have ...

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Originally Posted by SirHarryPierce
No idea what's up, just you know its out there ~ Welcome in Enbesa



This is in the Old World, just after 11.0, its my transport hub.

Hey there,

Thank you for your images showing what has happened after 11.0.

Undoubtedly you have probably checked but can I check this is the same after a restart?

Would it also be poss... Read more

Hello there @Hawke0325!

I'm sorry to hear that some of the transmog options are missing for you. Would you be able to specify which specific designs are missing for you following TU 1.2.2? Are you missing all of the Raven Clan armour options?

I'm not familiar with their being a "merchant outfit" in-game. Are you referring to the Thrall gear set, or a different armour set?

Would you be able to also send us a video which shows that you're unable to select these gear designs when using the transmog system? I'd recommend uploading the video...

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