Anno 1800 Dev Tracker

Hey guys thank you for your further updates and details,

The suggestion by Bert_Boomgaard is excellent and may well help with this issue.

Please let us know if you continue to have trouble

Originally Posted by JoeAdams1
Hi,

I'm experiencing issues with the game crashing at startup. The game has worked fine in the past, but now it doesn't work anymore. I have tried most of the advice given on the support page with DirectX11, reinstalled the game several times, started Ubisoft connect in online/offline mode. Adjusted the graphics settings in the engine.ini file. As well as attempting to delete the engnine.ini file. In addition, I have used windows disk cleanup and tried to clear direct x-shader cache. Does anyone have any other solution suggestions?

Hey there,

Sorry to hear that Anno is crashing on start up.

It is great to hear you have ... Read more

Originally Posted by SSWEpl
Hi,
i dont know why but suddenly i cant load my save or the game just crashes shortly after i start a new game. The window with error is saying that i dont have enough memory. I have 16Gb ram and everything was working fine till now. I tested the ram and whole pc. Disabled all other programs. Even tried to start a game with lowest graphic settings. Nothing helps. I cant play the game.

Someone faced the same problem?

Hey there,

Sorry to hear that you are encountering this memory issue.

It is great to hear that you have already followed some troubleshooting steps,
... Read more

Originally Posted by strusiol
Yes. We tried turn off antivirus on both computers, but it still doesn't work
We use internet from the same router. We also tried connect with wifi from mobile phone, but problem has not been solved.

Hey there,

Thank you for your update and for following those steps.

Would it be possible to follow our ... Read more

Originally Posted by SirHarryPierce
Oh, someone fixed the website, no errors, loops, etc, etc. How nice; 15045330.

Hey there,

Thank you for providing these details, I can see this is under active investigation.

In the mean time if there is anything else we can help with just let us know.

Originally Posted by poisoned-mind
on my 500GB SSD, (also have windows 10 running on that one)

i also tried all the troubleshooting steps from here:
https://www.ubisoft.com/en-gb/help/c...n-pc/000061047
and none of it helped.
one thing i noticed is that it talks about game/support/software folder
for me both directX and Redist both have a seperate folder in /support (and i don't have a /software folder) (although it also says not every game has a /support folder, so i don't know how ...

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Originally Posted by Katarzyna_86
all items, in newly started games too

Hey there,

Would it be at all possible to share with us a link to a video of exactly what is happening so we can take a look for clarification?

Many thanks,

Welcome to the team!

I will still be around from time to time because I love The Division Community, but Tobbee is your new point of contact!
I'm moving onto another project but something that is still close to my Heart

Originally Posted by SirHarryPierce
Can confirm, its the UI overview lost bug, while in a menu, happened a second time just now, but then while in TradeRoutes.

Hey there,

Thank you for your updates,

We are currently investigating this issue, it would be really useful for this if we could take a look at your Dxdiag and ... Read more

@aspoiu

Hey ,

we Community Managers assist the Community Developer in making the players voice heard by providing them feedback, issues, concerns, and suggestions. We are focused on monitoring Forums and Social Media platforms and sharing updates when available.

Ubi-Tobbee

Hey folks!

I've done a little more digging on our end and there is indeed a problem here - these servers are not officially shut down but we're investigating some issues on our end which is preventing you guys from accessing online services in the game.

I don't have an ETA but this is being looked into. I'm sorry for the confusion and appreciate your patience!

Hello rtxus. I do apologize for the delay in reaching out to you about these issues you're experiencing while playing Valhalla. I do thank you for the screenshot you provided, as well as all of the steps you've done so far in an attempt to resolve these error codes and get the game working again. Since you have tried most of our connection steps, I recommend opening a ticket on our Support Site and sending over a screenshot of those ports so that we can get a better understanding of what's going on there.

It also looks like you're having some crashes as well, correct? Would you confirm for me the region that this seems to occur on the most?

Originally Posted by SirHarryPierce
Another example of tiers showing empty on an island in Statistics.

Hey there,

Thank you for sharing this with us,

Would it be possible to share with us a link to a video so we can see these statistics showing as empty whilst also seeing that they should not be empty?

Many thanks

Originally Posted by TheSummerbird
Thank you for your reply, we truly appreciate it!

Now, whenever either one of us load the save, we enter the lobby as per usual. But we are unable to invite the other, or rather, we don't see any indication that we get an invitation. We are also unable to set the game to public and join that way. The "Public" button is simply grey and unresponsive.

And to be clear. We used the in game invite function, and tried the Uplay overlay. Neither caused the usual join game option to show for the 40 hour file. But a fresh game with all DLCs did work.

Best regards,
TheSummerbird

Hey there,

Thank you for your d... Read more

@mysabre73 Much appreciated! Would you also ensure that your latest save is uploaded to the Cloud (you should see a cloud icon on your save slot if save to the cloud)? This will allow our team to use your saved files for their investigation.

Hello again SirHarryPierce, thanks for reporting the missing Scholar overview in the Finance tab when all islands are selected, I will report this to the Anno team to see if we can reproduce this ourselves and if it affects any other menus.

As for the second issue, would you be able to provide a screenshot where the bars are visible in another tab for context and also let me know what tab you are refferring to in this image? Is is the top centre farmers/workers/artisans tabs by any chance?

@virtualawesome Thanks for the information, I will forward this on to the development team to investigate.

@caue_guion Thanks for providing a list of issues you are experiencing in Assassin’s Creed Valhalla. We do appreciate you reporting these to us, however, could you please ensure that you create individual posts for each issue. This is easier for support agents to reply to, and it is also useful if other players experiencing the same issue can see those posts and can also comment on them. This gives us better visibility on the number of players reporting and experiencing those issues.

I would also recommend checking our ...

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@bielik01 Thanks for reporting this.

To confirm is Hati still not showing as being owned in the store? And is the web tree still showing as being available to purchase from Reda? Can you also access Hati and the Web tree in game?

I can confirm that settlement packs appear to be moved to the 'Property' tab in the store if one of the items from the pack has been purchased from Reda. Can you check there to see if the Modern Day settlement pack is there.

Hey guys! I'm sorry you are unable to connect. Please run through this FAQ first, then this one if the issue persists. I'm sorry for any frustration caused by this! ...

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