Anno 1800

Anno 1800 Dev Tracker




07 Jul

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I apologise for the delayed response. Thank you for sharing your reports regarding the Magyar Bow.

@HIDDEN1NE - Thank you for including images which show you have unlocked the bow despite the Hunter's Hut not being built. I've passed these along to the development team so they can take a closer look at this. Just to confirm, are you still yet to start any of the Hunter's challenges?

...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello again @xTheGodOfWarx!

I've checked in on your report to the development team and I can see that they're still investigating this issue further. We don't yet have any new updates to share from the investigation. I would recommend keeping an eye out within the ...

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06 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@imferael Apologies, I'm afraid that it is not possible to list all of the known issues, however it's possible the issue may be added in future, so we do recommend to keep an eye on it. Also the patch notes will be posted in the news and announcements section each time an update is released.

Please continue to post any issues that you do not find on the known issues list or ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey HAlanMontgomery, thanks for getting in touch!

If you have a screenshot handy, can you look online for any image sharing websites where you could upload it and then post the link within the thread and we will have a closer look at it .
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey HAlanMontgomery, thanks for getting in touch and bringing this to our attention.

This is certainly unusual and after having a closer look, I wasn't able to identify any similar reports.

Can I just check if you're able to proceed with your progression within the save file?
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey HAlanMontgomery, thanks for reaching out!

The content that is marked with stars is normally something that you have recently installed and once it's inspected, you will notice that the star will disappear .

Should you have any further questions, let us know!
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@cendrars25 I'm sorry to hear that the Ubisoft Connect core challenge 'Stinky but Deadly' has not unlocked.

Can you confirm if you have tried equipping the sword in both hands?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@mattcaves I'm sorry to hear that you are also experiencing this error. This has been reported in the past, however the player that reported the issue was using a wireless network connection and explained that after changing to a wired connection the issue no longer occurred. The development team were also unable to reproduce the issue when they tested it.

Can you please go through the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@imferael I can confirm that this issue has been reported previously and is currently being investigated.

I have forwarded your account details over to the development team to help with their investigation.

Please keep checking the ...

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05 Jul

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @andu86!

We don't yet have any updates to share from the development team from the investigation into duplicate Order Medallions regarding fixes or ETAs. They are still investigating this issue further. I would recommend keeping an eye out within the ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I've moved your posts about being able to purchase already-owned items from Reda's Shop into a separate thread. This is because this is a different issue to the item showing as "owned" when you haven't purchased the item.

The development team have been notified of an issue wherein players who own Berserker content will be given the option to purchase it again from Reda's Shop, rather than the item being shown as "owned." I've passed on the reports that have been shared here as part of the ongoing investigation.

Thanks! 😊

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@silentsight Apologies for the late response and thanks for the information provided, I have forwarded this on to the development team as they are still investigating the issue.

Can you confirm what happens when you try to manually save the game and could you provide a video that shows you encountering this error and trying to create a manual save.

I can understand your frustration and can only apologise for the inconvenience this issue has caused.

Comment
    Ubi-Karl on Support Forums - Thread - Direct
No worries at all, any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Balian792
Any update on this problem? It hasn't been solved in the last big patch a few days ago, though I didn't expect it as there were only a few days between my posting and the patch
Hey Balian792!

If we do not have any complications, it should be the patch after where fix will be deployed .

Should you have any further questions, let us know! ...

04 Jul

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys, apologies about the delayed response from our team.

We did experience degradation during the time of your contact however this has been resolved not long after and servers were up and running as intended, therefore if anyone continues to experience difficulties, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Thanks for sending these over AilingTheo and apologies about the delay in getting back to you.

As it stands, I can now confirm that this has been forwarded to our development team for further review.

Please note we sincerely appreciate your communication regarding the matter and apologies about any inconvenience this may cause for the time being.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Gomerzero, thanks for reaching out, welcome to forums and apologies about the delayed response from our team.

First and foremost, can I just double-check whether you're possibly playing on laptop? Also, do you have a screenshot showing texture spikes you're referring to?

Let us know and we will take it from there!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Katarzyna_86
this issue was described weeks ago -> https://forums.ubisoft.com/showthrea...-Anarchist-DLC

apparently, passed over to development team. but that was weeks ago, an update came out along the way and nothing has changed...
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Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by ThePufosenie
hi, sorry for the late response, just back from vacation. check the latest one there. it's only one game session, also that where the bug is present.
Thanks for getting back to us there and I can confirm that this has now been forwarded to our development team for further review.

Apologies about any inconvenience this may cause and appreciate you for bearing with us in the meantime.

Should you have any questions, let us know!