Anno 1800 Dev Tracker

Hello marcoevo90 welcome to the Anno 1800 forums.

Which game launcher are you trying to us with the game? Uplay, Steam, Epic?

Can you please make sure you meet the system requirements - https://support.ubisoft.com/en-us/Article/000061892
Can you also try verifying your game files as well in case a corrupt game file is causing this behaviour? -

Here are some instructions on how to do this in Ubisoft Connect -
... Read more

Hello robains, sorry to see you are having trouble with these crashes whilst running DirectX12.

I can see from your case files they wanted to confirm what troubleshooting steps you had tried and also asked for an updated msinfo. I could not see any programs that might be affecting this on your old msinfo but would you be able to upload a new msinfo to the case? If you can do that and let us know we can escalate the case for you after confirming you have tried the basic troubleshooting steps too.

It will also be worth uploading your most recent log file to the case too - C:\Documents\Anno 1800\log

A case will automatically close if we don't hear back from a player within 4 days, but you can reopen it at anytime by posting in the case again a new message.

As well as what others might have already suggested, as this is specifically affecting DX12 for you can I suggest the following if you haven't done so already, as another player confi... Read more

Thank you Humility925 for getting back to us, I'm glad you were able to actually resolve this issue.

I will lock this thread now so any players having a similar issue will be able to see your solution to this.

Thanks again friend for coming back to us and sharing this information for other affected players

Hey Jades, thank you for helping a player out.

DutchDread, would you be able to confirm if the water pump issue is now fixed for you after the update 9.1?
Please let us know if you are still having this issue after updating the game.

Fixed a display issue with the water pump during the quest “Waha Desher: Let the Waters flow”

Hello ladislas, welcome to the Anno 1800 forum.

Could you explain a little more about what you are experiencing here and describe the steps you took in the game before this happened?

Hey SirHarryPierce and Brumiros, thanks for coming back to us and letting us know this doesn't work for you.

I have reached out to the Anno team to ask if this is intended behaviour of the multi upgrade shortcut function or if this is a bug since the update. I will update you as soon as I hear back, thanks for bringing this to our attention as always

Thank you all for adding to this thread; your personal opinions and experiences make it easier for me to raise it with the team.

I am unsure when I will receive a reply but when I do, I will let you know

Final query: Can everyone please confirm if you're on PC, or a different platform?

Thank you frasoucos for the update, we will pass this information on to the team investigating this.

As Brumiros asked, might you be using mods with the game as it can affect quest progression and cause unwanted behaviour in the game. The Anno team advise disabling any mods you may have active when updating the game to the latest update. Can you confirm if this is the case for you?

Thank you for coming back to us Khar_y and letting us now this is seemingly resolved for you after the update 9.1.

If anything changes, please let us know and we will continue the investigation and report this to the Anno QA team.

Hello Angry_CJ, welcome to the Anno 1800 forums.

It may well be that your mods could be affecting this quest as I have yet to hear any other player mention any issue with it. To quote the Anno 1800 team -

If you install mods then you are changing the official game files, keep in mind that we won’t be able to provide any official technical support for your game. Changing the files of your game can create bugs, cause instability of the game client or even damage your save file. This means that if anything goes wrong after applying a mod (like black screens or game crashes) the Ubisoft support team will not be able to help you until you reset all the changes.

To fix this they suggested the following -

- Verify the game files in Ubisoft Connect
- Create a backup of you... Read more

Hello Humility925, thanks for posting in the forums about this issue with the new Land of Lions Update.

Is it possible you could link us to a video of this in case any other players are experiencing the exact same in the same area with the 'Banquet of Implications' so that we may report this to the team?

What quest did you take on prior to completing this one? Did you start a new campaign or did you integrate the Land of the Lions DLC into a current campaign of yours?

Hey vandalism37, just a quick update!

The Anno team got back to me and confirmed this is working as it should be. The NPCs will start the expedition at the same time you as you do, but they take quite a while to get to that area, so if you start that expedition, but then leave it aside for 3-4 hours or longer, the NPCs will start are arriving before you.Hope this helps!

Hello vandalism37 welsome to the Anno 1800 forums and I am happy to see you are enjoying the game.

At the moment I am unable to say if this is intended behaviour by the AI or not so I have reached out to the Anno 1800 team directly to ask this very question and to understand if there is any milestone you have passed that may enable this behaviour by the AI. I will do my best to update you when I hear back from the team.

Hello LePheel, thanks for posting this and welcome to the forums.

chris02918 is correct in what he says that it may be related to your system set up and performance. In order to check this for you I have went ahead and made you a support case, no.13379561

I have attached your images and videos, if you could please log into our support site - https://support.ubisoft.com/en-US/Cases

Please attach your dxdiag and msinfo system files and somebody may be able to help you troubleshoot this from our technical team, thank you.

Hey Eoshop welcome to the forums!

The new AC Valhalla forums our located here FYI - https://discussions.ubisoft.com/?lang=en-US

Please make sure to post you feedback there wink wink

Hello Ettan11, welcome to the forums and sorry for the delay replying.

Are you able to repeat this behaviour for us and record, then perhaps upload a link to a clip here?

If you can do so I can then report it to the team to see if this is a known issue? Thank you.

Hello Dionne87, thanks for coming back to us and posting those screenshots.

I would suggest if you have any background applications open like other game launchers, RGB controllers are any other programs to disable them from running in the background in case your shortcut keys could be used by another program.

Hey everyone,

If you are still experiencing issues with DirectX12 crashes, could you please make sure Windows has updated your DirectX12 API as sometimes Windows will not update your DirectX versions automatically.

To do this try go to -

Windows Settings > Update & Security > Windows Update > Check for Updates.

If the update is ready for your PC, you'll see a 'Feature update to Windows 10, version 2004' message appear under Optional Updates. You can then begin downloading by clicking 'Download and install now. You can check which version of DirectX you have by running a dxdiag as well.

Please also see frasoucos helpful post on how to do this here for an alternative method - ... Read more

Hello everyone, sorry to see so many of you have not received your rewards in game yet.

This is still being investigated for Anno 1800 as we managed to resolve this issue for some of our other games that had the same problem.

Just to clarify -
- For some the rewards appear locked and do not have a green tick
- For others the rewards appear unlocked, but are not accessible in game

I would like to add a screenshot to our investigation if anyone could provide one?

As always if you haven't already done so -
- Make sure you are using game update 9.1
- Please make sure to download the new Ubisoft Connect game launcher from this link if you have yet to update or if your client shows as Uplay in the menu - ... Read more

Thank you for confirming and thank you for the screenshot perhapsanap, I will add this to the report.

Have you also tried verifying your game files and reinstalling the game? If you gave tried those steps, are you still unable to use the new portraits when starting a new game or add the ornaments to your town such as the duck pond?