Anno 1800 Dev Tracker

Thanks for the screenshot also AsWarning.

What paid for DLC content have you no longer access to as certain parts of DLC are only unlockable after progressing so far through the game, if you could let me know?

Can I just make sure your DLC was purchased in the same launcher such as Ubisoft Connect, as DLC bought from other launchers may not be compatible if the base game was bought in Anno 1800 - https://support.ubisoft.com/en-GB/Article/000062891

Hello PCCrack, by all means you can ask for a refund if the provided troubleshooting does not fix this issue for you.

The troubleshooting given is what worked previously for players when the issue occurred in a previous update for Anno 1800.

If you would prefer to have a deeper investigation done where we can check your system files more thoroughly, please add them to our support site here where our technical team can take over and look at this for you in greater detail. You can also request a refund from the same website - https://support.ubisoft.com/Cases/New

Thanks for clarifying that AsWarning, I had to be sure first of all where you bought the extra DLC content first.

I have all of the DLC content and Rewards unlocked on my version of the game too, but the rewards are not usable for me either when starting a new campaign after just installing the latest update. I will do some troubleshooting too and see if I am able to unlock them like some of the previous players were able to in this thread. I will let you know the outcome after running some tests over the next few hours.

In the meantime, I have added all the information you have given me to help with our investigation so thank you for being a good sport, I hope I can update you with a solution soon.

Thanks for the screenshot image CoreOfKallisto, I believe we should have enough information now for our investigation into this. When I hear back from the team I will do my best to update you.

Thanks for sharing those videos SirHarryPierce, I have now reported this to the team, if you wouldn't mind leaving those videos up for us to view that would be great. I will let you know if the team get back to me with any questions about this for you, thank again, and thanks for time stamping the video.

Hello everyone, thanks for reporting this.

A similar issue was reported in another thread with the Research Institute behaviour. This player was able to pick up the quest using this method before acquiring a blueprint. Please see the 22 minute mark into the video - https://youtu.be/P1P5jTWrVxI?t=1332

At the 1 hour 16 second mark the player was then rewarded with a blue print. I have reported this to the team as there seems to be a bug with the Research Institute. Are any of you able to follow the steps this player took to be able to build the... Read more

Hi everyone, thanks for commenting about this.

It seems we may have an issue since the update with running the game on DIrectX 12 for some players, but before I speculate on this, can you all please make sure you have updated to the latest version of DirectX12 first?

- Press the Windows Key and type DXDIAG, then click on the app's logo to run it
- On the first System Information tab, it should tell you at the bottom which version of Direct X you are currently using
- Next go to Windows Settings > Update & Security > Windows Update > Check for Updates
- Next, locate this folder and C:\Anno 1800\Support\DirectX\DXSETUP click on the app and run the DXDiag set up.

After updating your version of DirectX 12 and try launching the game, does it work without issue?

Next please try launching the game using DirectX11 also.
- Go to C:\Users\username\Documents\Anno 1800\config open the config.ini file in a notepad and find the... Read more

Hello Daimkrysset, I can see you were able to open a case for this issue over a year ago, but never submitted your msinfo files. If you want us to continue our investigation, you can reopen your case anytime by posting on it from the Support Website? - https://support.ubisoft.com/en-US/Cases

Some players had a similar issue but only with DX12 whereas you seem to be having this issue with both DX11 and DX12 which is unusual.

Hey WonderToilet, im glad to hear it, I will merge this thread with our other DirectX12 thread as a few people are having the same issue. I'm glad to see this worked for you,

If you have a bug to report feel free to make a new thread in this player support forum and we will have a look at it for you, please try to provide screenshots or video where you can.

Originally Posted by Saefr35
I did the files verification maybe 5 or 6 times already. I dont have any mods, and i did the Windows check and repair files a couple of times too

Hello Saefr35, I have just checked over the files you have uploaded but can see you are still running many programs on start up that conflict with some of our games as they can be CPU intensive and affect the performance as well as occasionally crash the game. COuld you please make sure to do a complete clean boot correctly. The programs I saw in your system files you need to disable are - OneDrive, Steam, Discord, LGHUB, OPENVPN, Overwolf, SoftEther VPN, SteelSeries Engine 3, Riot Vanguard

If you ar... Read more

Hello everyone, thanks for voicing your concerns over this quest in the Land of Lions update.

To help the team investigate please link us to your .A7S Save file that is affected.

This can be found at -
Documents\Anno 1800\Accounts\\\BarnabySmudge1.A7S (Example)

If you prefer you can always make a ticket and upload it to our support site too, here -
https://support.ubisoft.com/en-GB/Cases/New

Then we will be able to add these files to our investigation to see if there is any patterns, thank you.

@brunky4cereal Hey! That is very helpful, thank you.

Would a short video presenting the issue perhaps be possible?

Hello!

Missing music & ship songs don't seem to be known issues, but we can investigate.

Would it be possible to provide short videos, showing your in-game audio settings & the issue itself?

Thank you!

@tuffy623 I appreciate you getting back to me, and letting me know

We will continue to look for forum discussions around this topic, and report back to our dev team.

Thank you for your kind words, enjoy your day!

@tuffy623 Thank you very much for adding to this thread, any comments will help us.

Have you perhaps tried fast travelling to another location, then coming back?

Our team are aware of the issue with shelves not being moveable, and are working on a fix

Thank you both for getting back to me, and apologies for the delay on my side.

I have merged your 2 threads together to keep things centralised and dropped a message to our ACV team. Once I know more, I'll come back to you!

@arkhamtheknight Hello! We've not yet experienced this issue in our testing, would it perhaps be possible to provide a video please?

Although I'm currently unable to offer a workaround, we can try to reproduce this issue and implement a fix.

Thanks!

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Thanks for providing this information, if possible could you provide an image or short video clip showing how this appears in game and we will be sure to get this forwarded for further review.

@gliderjeff Just to confirm the Jars explode when they are placed next to The Builder?

Would you be able to capture that with a video and then link it here from a site such as YouTube?