Anno 1800 Dev Tracker

Hello everyone, we're sorry to hear this has occurred for you.

What platform are you playing the game on? If you try leaving the area, are you able to interact with other NPCs?

@lukeb283 Thank you for getting back to us.

Could you provide us with a video or screenshots of what Ravensthrope looks like in your Save?

Hey there, would you be able to provide a video of this issue? It has a limited range but should be highlighting enemies for you.

Hello Djt12 and SoggyStones! My apologies for any trouble that this issue has caused with not being able to proceed in the 'Have you seen this man?' quest. If you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Afterwards, try your game again and let me know if this continues.

Hello! To start, if you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Then, if this continues afterwards, would one of you be able to provide a video of this from your gameplay? You can post the video to YouTube as unlisted, and then post the link here. I am sorry that this has occurred in-game, but thank you for your patience as we investigate the issue.

@i_am_david_ I am sorry to hear you are having trouble with this.

Can you provide us with a short video demonstrating the issue, so we can look into it?

Originally Posted by PERNIK.SSG
Hey,
we are missing new City Lights Pack DLC and also Amusements Pack and Holiday Pack, can we expect it? We use subscription to get access to all DLCs as its advertised.

Hey there PERNIK.SSG,

The Ubisoft+ subscription comes with ... Read more

Thanks for the update Jades and Blink97 and I am happy to hear that your problems have been resolved .

To add, hopefully the information provided will be useful to other players who may be experiencing the same issue too!

Hey nlbar!

Thanks for getting in touch and I am sorry to hear about the issue you ran into.

I can see that the resolution steps suggested by PDizzleisRizzle for the exact same issue has in fact helped someone else (... Read more

Hello everyone,

I've merged all of your threads on this issue together to form a megathread - sorry if your previous conversations have become a little disjointed because of this!

As my colleague Ubi-Swaggins requested, a video demonstrating this issue would be very helpful to us, so that we can pass it to the devs and hopefully get the issue reproduced on their end. I've submitted a report of the issue as is, but it is likely they'll need some images or video clips to fully understand what is going on, so any that could be provided would be gratefully received!

Please continue to update us here if you find any workarounds or manage to progress in the meantime.

@chaosandcoffee Apologies for the delayed response.

I've passed this on to make them aware this can break and so they can look into this.

@afitgera Hey there! My apologies for the delayed response to your post. I'm also extremely sorry for the inconvenience or frustration that this audio bug may have caused you. Your disappointment is completely understandable here! With that being said, please first try completing the steps we have listed in our ...

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Hey brice68g, thanks for the update there and I'm glad to see that steps suggested by PDizzleisRizzle has helped you .

If issue reoccurs, keep us updated!

Until then, enjoy your game-time!

Thanks for the update there BornFrmPain and I'm glad to see that brice68g suggestion has helped .

Originally Posted by SirHarryPierce
When upgrading palace parts, shift click upgrading, did upgrade all palace parts of the same type before 9.1, but now it does not.

So, a SHIFT click would upgrade all blueprinted items of the same type.

Pls fix

Thx.

Hey there SirHarryPierce,

Thank you for reporting this!

Would it be at all possible to capture a clip demonstrating this in-game as well as ... Read more

Originally Posted by Dionne87
Game froze when my salvager was in Land of Lions and I hit ctrl+G and then accidently hit ctrl+Q. Game did save though.

Hey there Dionne87,

Thank you for reporting this to us!

Have you been able to recreate this issue since and if so would it be possible to capture a clip for us to pass onto the team?

Thank you!

@csahendriks Hey there! Thank you for the detailed report, and screenshots. I have reported this up to the developers to be investigated, however I do not have any sort of workaround or fix as of yet. Your patience is really appreciated!

Hey there, I'm sorry this event is nor triggering correctly. Could you fast travel to your closest spot and try again? If the issue persists, could you provide a video so we can investigate this with the devs?

@spenceeee The issue is still being confirmed by the AC team at the moment, unfortunately we don't have an update on this at the moment.

Hey TheHiffi, thanks for getting in touch and I am sorry to hear about the issue you've been dealing with.

As it stands, I can confirm that we have received a number of contacts about the issue and it is currently under review by our game team.

For your future sessions of gameplay, make sure that you run the latest version of your videocard driver and try to run the game in DirectX11 instead.

Should there be any updates, details will be posted here, in our official forums, so keep an eye!