Anno 1800 Dev Tracker

@smithies89 Hello there! I'm sorry to hear this has happened! I'd like to know if the issue persists after performing these troubleshooting steps for your platform. Additionally, I'd like to know if Guthrum stays stuck if you fast travel away, and perhaps complete a different mission?

Hey chronis2010, could you please try verifying your game files directly in Uplay and check if that solves the issue?
The check will detect any corrupted or missing files and redownload them.

If the issue persists, let us know

@sicplagu3 Thank you for reporting this to us.

Do you have a Save before that you could try loading to see if the same thing occurs or if it's just in this latest Save?

@elyar85 @m1au Thank you for the extra details!

I've passed this issue on to the AC team to be looked into.

Greetings everyone and I am sorry to see that you have not been able to complete this quest due to the key missing. This issue has been reported up to the Game team and they are currently working on a fix. However, I sincerely apologize for any trouble that this may be causing in the meantime.

Hey, Sack3000!

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

Ubisoft Connect
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@m1au Thanks for letting us know.

Do you remember around when this occurred, so for instance after a specific quest or Saga?

@darthtanien Thanks for letting me know about the bear getting stuck! I'm glad to hear you were able to get this worked out though with community assistance. I've sent the video forward to the team in case any one else experiences this.

@peacekeepersun Thank you for reporting this to us.

When you completed the quest for this, did you get the Man's Best Friend ability? If so, do you still have that unlocked in your Abilities?

@FillyFae Thank you for the feedback, we're sorry to hear you're not liking the effects on that set.

Opal purchases cannot be reversed, they are permanent once made and are then on the account.

We can certainly pass your feedback around this effect to the team.

Hey pewp3wonline, as well as forwarding the ports and what you have already tried, there is a possibility of either you or your friend having double nat, but if this was the case it would affect most games you and your friend were trying to play together and as you have said this only seems to affect Anno 1800. There is also the possibility the save file may be corrupted.

Do you both play with mods and do you have many of the DLCs activated on your save?

My best advice would be to get in contact with us and make a support ticket. We will ask you what troubleshooting you have already done so please be specific, then we will ask you for a screen shot of your port forwarding settings. After that we can escalate this to our technical team to look at and advise. If no solution is then found, we know its either a problem with the game or a corrupted save file, so if you can I would also attach the save file to the case too.

You can make a new case her... Read more

@lorcanjpt Thanks for your reply! You can record on your mobile phone if you're unable to record on your console directly - the only thing I ask is that you ensure the full screen is visible and legible, and there are no reflections that might obstruct what the developers need to see (e.g. sun glare).

From what I know Stowe and Erke should be available to interact with at the villa after the quest, so if you can navigate there and show that they're either not present or you can't talk to them even if they are, that would be ideal. Thanks! ...

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Hello everyone,

Thank you for reaching out to report your issues with reporting to Stowe and Erke after investigating the temple in "Walls and Shadows". I have created this megathread separate to the original one about being unable to complete the investigation of the temple, as it is now apparent that these are two distinct issues and it would be best to investigate them individually as such.

Regarding th...

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@peccoskaify Hey! I can assure you we care for our players. I'm sorry to hear that this happening to you.
Do you have any more information to help to investigate this?
What happened on the lead up to this?
Could you share a screenshot of your map and active quests?
Which platform are you on?

Originally Posted by King-Phoenix4
Well in this case I have to wait. Unfortunately I do not have a back up copy.
Thank you for the answer.

Hey, King-Phoenix4!

At this time this issue is still under investigation. Apologies for any inconvenience caused.

Originally Posted by sdgmaster
Unfortunately, neither the Council did not solve the problem. The game doesn't load.

You can contact us via a private message on our social media channels here:

Facebook

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Originally Posted by klefke1989
hello


i recently purchased anno 1800 and tried to play it on 2 hp pavillion notebooks and it didnt work on both of them. I m getting the message on one notebook API MS WIN CRT string l1-1-0,dll missing.

How can i resolve this

thanks

Hey, klefke1989!

Welcome to the forums. I have looked into this error and it is due to a visual library error. Normally updating Windows resolved this.

Can you check for any outstanding Windows updates please?

Originally Posted by George-Mars
It's highly likely that the ship item was on was destroyed in the course of the war.....Because even the Queen's book is gone

Are you able to restart this section of the game?

Originally Posted by vandalism37
Thank you very much for the feedback.

I don't think that I let the quest aside very long... I did it very shortly after it unlocked. Maybe I am too slow or something. Anyway, the game is amazing and I appreciate the team. I guess I am adapting to having Enbesa opened and seeing the AI behaving differently now as a result. I find it interesting that he completely abandons settling in the new world and opts for enbesa first. The other AI completely take over the new world and he is left with nothing.

I don't know if it is out of line for me to ask the team to re-evaluate this or at least try a game with him and other 2 star AI and give it a try themselves and see if it feels right or natural to have an AI behave in this way. Any...

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@frosty_fink Hello there! Sorry to hear this has happened. Does the issue seem to persist if a different save file is attempted? Have you given any other steps a try, such as troubleshooting steps for your platform? In-game steps can help too, such as fast traveling away / completing a different mission then returning? If the issue doe...

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