Anno 1800 Dev Tracker

Originally Posted by SirHarryPierce
Seems I found, how the end up outside the base; they actively pursue war targets.

Hey SirHarryPierce,

Thank you very much for getting back to us with this!

I have passed this and your footage onto the team for them to look into this further

If you have any other information to share with us in the meantime, please let us know!

Originally Posted by countoftuscany1
Hey. I get EXACTLY the same problem and it is odd because sometimes I can play for a few hours, other times it's under 5 mins. DX11 or 12 makes no difference and yes, I've done the whole verify files/reinstall/driver updates etc. Only way to exit the game freeze is to shut down or sign out of windows. Machine spec is not the issue- am on an i9 10900k with rtx 3090 and 128gb ram. Such a shame because it's such an amazing game but playing whilst worrying about the next crash is not fun.

Hey there countoftuscany1,

Sorry to see you're also experiencing issues when running the game

Please give the further ... Read more

Hey there guys,

Thank you for the updates, would it be at all possible to capture any clips of this happening in-game for us to pass onto the team for investigation?

Much appreciated!

Originally Posted by grungephreak
I am unable to select the emporor. When I do nothing occurs as shown in the video

Hey there grungephreak,

Sorry for the delay in getting back to you!

Are you still having issues?

Originally Posted by Niveous.
Then the advert is very misleading....

"Get ready for a completely new way to access Ubisoft games thanks to the introduction of Uplay+, a new subscription service available on PC. For $14.99/month, you c...

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Originally Posted by aka_Celador
I have that problem since release

The issue discussed in this thread appeared with the switch from Uplay to Ubisoft Connect at the end of October this year.
If you're having issues with the rewards since the release in April 2019, I'd ask you to open a separate thread for that since that would be unrelated.


The issue here is still under investigation by the Ubisoft Connect team who we're working with on this matter.
As soon as we have news, we will of course let you know.

Apologies for the inconvenience.

Originally Posted by VIOLET_VODKA
Hello can someone help me in the ANNO 1800 purchase i made. Its asking for Activating key in Ubisoft. when i launch it from Epic. I just bought it. Help me please

Hey there,

Welcome to the Forums!

To correct this situation, I recommend the following troubleshooting steps:

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
Please note that the Uplay client must be fully shut down at this point and not running in the background.
Open the cache folder and move the "ownership" folder to a safe location.
Once you have backe... Read more

Originally Posted by d0manz
Hi, I googled my problem and several people have similar problems with this specific AI player's quests.

He wants you to equip specific items in administrative offices but when you do, the quest doesn't get completed.

In my specific case, he wants me to equip a positive edict in any administrative building. The quest gets detailed in it's description where it says, a positive edict is any edict that does not harm the population in any way. I sailed to the vendor who sells edicts among others and bought and rerolled and so on and I tried really any edict I could get my hands on. I equipped them all in my town hall but no luck.

Considering how long this issue has been known I'm bewildered that this has not been solved yet...

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Hey there guys!

Sorry for the delay!

Please give the steps in our guide a try if you're experiencing crashing or performance issues.

May we also please know your system specs to ensure they meet requirements?

Thank you!

Hey there guys,

Sorry for the delay in getting back to you!

For those of you reporting further crashing issues, please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by TomaszMajewski
Only this one is unended on list. I completed other quests.

Hey there TomaszMajewski,

Sorry for the delay!

Would it be possible to capture any evidence showing the quest conditions as being completed?

Thank you!

Hello there guy,

If you're still having issues and your PC is above the requirements, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by SLADKIY_ZHORIK
No Russian voice acting and Russian translation in Anno 1800! I no longer live in Germany, give me Russian!

the list contains all languages except Russian! Add Russian to me or discard Russian translation files!

Hello there SLADKIY_ZHORIK,

Welcome to the Forums.

You can follow ... Read more

@themanta076 Thank you for reporting this to us, we're sorry to hear that's been the case.

To help us look into this, could you please provide us a video of the pledge and it not showing the Quest?

Also to would you be able to provide us with a copy of your Save file to help the team look into this?
 
You can locate the Save via the details in the Support Article ...

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Hello to you both! It sounds like you both have the same issue but through slightly different circumstances, so I merged your two threads together and want to ask a few questions to each of you.

@BradiMherz Can you please confirm that when you completed "A Little Problem", the grant of the "Man's Best Friend" ability appeared in the centre of your screen and you were able ...

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Never heard of such an issue before, to be honest.

Please check for 3 things, which I could imagine could otherwise cause issues:
- Anno 1800 should be launched as admin
- Savegames are saved in Documents/Anno 1800. Some players upload their Documents folder automatically to the cloud (Windows One Drive) by default - the game does not like this
- An antivirus software or firewall could be protecting the folder from access or is blocking Anno 1800 from accessing it. Please check if any of your security software is interfering.

Otherwise, our technical support - as linked by Humility - is the best way to move forward. Ideally attach a small video clip of the issue.

@StaplePort2478 Thank you for reporting this to us, we're sorry to hear that's been the case.

Would you be able to provide a video of this issue occurring? This will help the team look into this.

Just to confirm, which specific Objective are you stuck on?

Hi folks! My apologies for the difficulties caused by this Codex issue. Please let me know if JSRG1840's suggestion resolves this issue for either one of you, SpeedyGunzales or BillyBaja34. If it doesn't, please provide a video clip showcasing this issue. That would be extremely helpful for our investigation!

Greetings! I'm very sorry to hear about this error you've encountered in "Of Blood and Bonds". Would you happen to have a short video clip that you could share with me showing that Halfdan is dead and is unable to be interacted with?

Hey all! Sorry to hear this issue is occurring when playing Valhalla. I'd like to have those affected (On PC, however we have similar FAQ's for each platform!) to give the steps found in this FAQ a try in order to address this specific error code!