Hi, all. Thanks for the continued DMs - even if you haven't had a direct reply, know that I've been compiling these. One last update from me on this: if you have not seen progress restored for your Breakout Challenges, please create a ticket so that the team can manually look into your account.
Due to an ongoing issue with Valkyrie in \@PlayApex, we’ve removed the ability to play her in Three Strikes. You can still use her in other game modes as usual while we work through this. Thank you for your patience!
Are we going to get a Valk fix for three strikes? Super ironic that it's valk challenges but if you use Valk and her ult in three strikes, your team just spawns in the ring after dying once.
Flagged with team. Will add to Trello if/when we can.
Cheers for the usernames, all. If you're still missing Breakout Challenge progress after our latest update and have not yet sent me your gamertag, please do. (here or chat)
If you're missing progress other than the Breakout Challenge, that is separate. Please create/add to a thread with EA so that your account can be looked into.
Pubs should be back up, let us know if you're seeing otherwise. May need to restart the game.
Its been 4 days, and its completely radio silent from you guys.
Me and my friends can't play because our accounts is reset back to 1. And that is accounts that is from the closed beta.
Can we please get an update soon?
If you're still seeing your account reset after updates over the last few weeks, please create a post with EA so that they can look into your account manually.
Got a heirloom drop on 2nd april that is still gone. Bought fuse mythic with the shards. Username Tangatorsten
This is specifically for Breakout Challenge progress. If you're missing more than that, then you'll need to create a post with EA so that they can look into your account.
hi thieamy,
EA name: NightDaze_Latios.
Been dealing with lost progress as a disabled player for 8 months now. would appreciate any contact:)
If you're missing anything more than just Breakout Challenges progress, then the issue is separate. You'll need to create a post with EA so that they can look into your account.
nebulaEXE, I've also created a support ticket with no follow up for 2 weeks now. I got rollbacked during that day + my challenge progress was not restored (missing heirloom shards I got that day aswell).
If you're missing content from the reset (more than just Breakout Challenges), then you'll need to create a post with EA so that they can look into your account.
Mine is Diego Maradonut (I linked my Steam account to EA account). My EA ID is nghoaglan. Pls check on this, my badges are lost, my level is reset, my trackers are reset to 0 as well
If you're missing more than just Breakout Challenge progress, then you'll need to create a post with EA so that they can look into your account.
You will need to speak to our Terms of Service team @sunghee9401.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
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Read moreHey @csj711
Apologies but to confirm are you wanting an update on a potential email you recieved about a report you made?
If so, as mentioned above we are unable to assist with reports here on Answers HQ, so we would not have additional information or details to share with you.
As I last mentioned, if you come across someone breaking our User Agreement or fair play rules please report them and the appropriate team can investigate.
Thanks!
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Unfortunately, we're not going to be able to help with this. If all 3 disputes have been used, the ban will need to stay in place.
Hello, @Jayger_TW
I'm sorry to say, we can't assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another by following the instructions in the article here. Thank you.
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