No problem, J4ckoM4tic! Thank you for sharing this information with me. I thought I would check this as well with the numerous steps you have also taken in your support ticket. As we have both exhausted all steps we can try on our end to help with this issue, please know that this has been forwarded to our game's team to further investigate moving forward. While I don't have any further information to share at this very moment, we will keep everyone posted affected by this as soon as we have further news to provide. Thank you for bearing with us in the meantime, and please feel free to contact us back here or from your ticket if you have any questions in the meantime.