Rainbow Six Extraction Dev Tracker

Hey @agent_ares ,

Thank you for getting in touch with us about this.

Are you running the game in fullscreen or windowed / borderless windowed?

And does this continue after verifying the game's files?

Hi @jaycesaw I'm sorry to hear that you are also experiencing issues achieving Diamond on Maelstrom.

If possible could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @goose-andduck thanks again for your feedback.

The team is always interested in hearing from our community. We are working on future updates on Rainbow 6: Extraction and use some of our players' feedback to help improve the game in coming updates.

Hey @fr3aked_out ,

Just checking in to see if you're still having issues with your Operators still showing as MIA despite being rescued?

After investigation this appears to be resolved, so I'd like to confirm this with you.

Thank you!

Hi @karuboniru thanks for the translation.

I'm afraid we can only assist QingXuanzi further if they can translate their post into English themselves as all further responses would also need to be in English.

@f1-_ thanks for the screenshots and video, I have forwarded these on to the development team.

Hi @ftw0m4tr0n I'm sorry to hear that you have experienced issues with toxic players in Rainbow Six Extraction.

Thank you for your suggestion regarding a blacklist button.

Please check the support article for reporting toxic players her...

@F1-_ the development team have explained that they have been unable to reproduce this issue on the latest game build.

Can you confirm if you are experiencing this issue on the latest update?

They have also asked if you could provide a video of the issue with an on screen keyboard.

Hello @f40,

Thank you for your patience while our teams were investigating this issue.

I just heard back from the development team and I'm afraid that our teams were unable to reproduce this instance. Can you please confirm if you're still experiencing it? If so, can I kindly ask you to provide us with more videos and more details i.e. ]

• which Operators are affected?
• which maps are affected?

Many thanks and if you have any additional questions, please let us know. Apologies for any inconvenience caused by this and if you have ...

@f1-_ thanks for the update and the screenshot you provided, I will forward this on to the development team.

With regards to the administrator rights I was suggesting that you run Ubisoft Connect with administrator rights to see if it helps to prevent your custom binded keys from resetting.

Hi @f1-_ I'm sorry to hear that your custom key bindings have reset after the update and that your PgUp or PgDn keys do not work in-game after selecting them in custom key binding.

First of all please ensure that you are running Ubisoft Connect with ...

Hi @humanpala I'm sorry to hear that the game is closing down whilst playing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

@qingxuanzi Hey!
 
I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.
 
Alternatively, you can create a support ticket for support in your language here:
 
...

Hello @afterpulsex,

Thank you for the update!

That's very strange, as I was testing the website on Chrome - I'm glad, however, that you were able to resolve this issue with another browser! As soon as your files are submitted, our team will get back to you as soon as it's possible.

Thank you for your patience!

Hello there!

Sorry to hear that you are experiencing this as well. Can I kindly ask you to provide us with a short clip of this instance, so we can investigate it for you?

Many thanks and if you have any other questions, please let us know.

Hello @afterpulsex,

Thank you for the update.

I just tested this on my end and it was working as intended - can you please perform all of these browser troubleshooting steps? This will help you to eliminate any issues with your browser that can lead to this issue.

Many thanks and if you have any other questions, pleas...

Hello @joshuapli,

Sorry to hear that you are experiencing low GPU usage.

Can you please perform all of the steps from this article? It will allow you to switch to your dedicated GPU. Secondly, can you please try all of the steps listed ...

@ftw0m4tr0n Good day to you, and thank you so much for your patience during my delay in contact. It looks like you posted this during a time that we were experiencing a ...

Hello, and my apologies for the delay in response. You initially posted this during a time that we were experiencing a degradation, but this has resolved. Are you continuing to see this error? If so, I've gone ahead and moved this thread to our Player Support section so that an agent can investigate with you.

Hello @KhonshuBR,

Thank you for the update and for providing us with additional videos.

I'm sorry to hear that you haven't received diamond yet.

I already reported this issue to the development team for further investigation. Once we have an update on this, we will let everyone know through these forums and the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.