Rainbow Six Extraction Dev Tracker

@monst3r2014 We understand, we do still need a video please.

Hey there @fungalburrito, thank you for taking the time to get in touch and welcome to the forums! I am sorry to hear that you have been experiencing issues with linking your Xbox account, we will gladly look into this further. I just want to check first, are you still experiencing issues with this? You should be able to view your Ubisoft account details and what platforms your account is linked to once you ...

Hey there @aboood37, thank you for taking the time to get in touch. I am sorry to hear that you have been experiencing difficulty unlocking a trophy on Rainbow Six Extraction. I have taken a look into this from my end and I am afraid we are not aware of any ongoing issues with this achievement. Could you please help me by letting me know what platform you are playing on?

Additionally, could you please provide some screenshots displaying that the conditions have been met, but the trophy has not been received? You could directly upload the images here on the discussions or you could try sending them to us another way, such as through a file-sharing site. 

If you have any further questions or you experience any other issues, pl...

Hey there @milddiscomfort, thanks for taking the time to get back in touch and share this further information. Yes please, as kindly mentioned by my colleague, it would be great if you could share a video displaying that your operator stays at 0 and that the study progress does not get recorded. This will greatly assist with our investigations.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

Hey there @lex_47, thank you for taking the time to share this screenshot, I am glad to hear that the challenge is working correctly for you!

@Fudz4 - thank you for confirm...

Hey there @unknownplayer, thank you for taking the time to get in touch. I have gone ahead and moved your thread over to the Rainbow Six Siege forums, as it seems you posted over in the wrong sub-forum, I hope you do not mind.

I appreciate you taking the time to share that screenshot, I am sorry to see that you have been experiencing a Runtime Error with the Microsoft Visual C++ Runtime Library. I will gladly investigate this issue further. It sounds like the game is experiencing issues utilizing the supporting software. Therefore, could you please try ...

Hey there @teriff, thank you for taking the time to get in touch, I am sorry to hear that you experienced this issue on Rainbow Six Siege. Please note that this forum is for Rainbow Six Extraction, in the future, can you please create a new thread over on the dedicated game forums if one does not already exist? This helps us avoid going off-topic on different titles.

That said, I have just looked into it from my end, and we are not aware of any driver timeout-related issues on Rainbow Six Siege. Therefore could you please go through this technical troubleshooting article for me e...

Hey there @sertaline, thank you for taking the time to get in touch, and welcome to the forums! I understand that you have not been able to use up another pass token, and it has disappeared. I am afraid that you cannot use multiple pass tokens on one account. This will explain why it has disappeared, the token should have returned to your friends account.

I understand that this may not have been the update that you were hoping for, and I want to apologise for any disappointment that this may have caused. I welcome you to continue sharing any thoughts or feedback you may have regarding the buddy pass system within this thread, and I will be sure to pass this along to the dedicated teams for further consideration.

Additiona...

@kilkashi420 I am happy to hear this was resolved for you. I hope you have a happy rest of your day!

Hello, @MildDiscomfort! I am sorry to hear that your study progress is not being saved. Are you able to share some images or a video showing after you complete a study your operator stays at 0 and the study progress is not being recorded?

Also, does this improve after verifying your game files and running Ubisoft Connect as a...

@vizibal Thanks for that information and for trying those steps! Please also try to verify your game files and run Ubisoft Connect as administrator and th...

@cldn Hey there! Thanks for reaching out. Just to confirm, is this happening for Rainbow Six Siege or Extraction?

Hey there @vizibal, thanks for taking the time to get in touch. I am sorry to hear that you have received the DELTA-0000D013 error code, I will gladly investigate this further for you. It sounds like this error code might be connectivity related.  I have just looked into it from my end, and I can confirm that as of 10:52 am BST on the 21st of April, that all of our Rainbow Six Extraction servers and services are running as intended. Therefore I would recommend you run through our connectivity trou...

Hey there everyone, thank you for your further reports on this. Could you please provide some screenshots displaying that the conditions have been met, but the reward has not been received? You could directly upload the images here on the discussions or you could try sending it to us another way, such as through a file-sharing site. 

@...

Hey there @FearsumEnjinn, thanks for taking the time to get in touch. I am sorry to hear that Smoke's Z9 grenades are not having an effect on Tormentors, I will gladly investigate this further. To help me get a better understanding of the issue itself, could you please provide a short video showing this in action? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, you can always try uploading it here on the discussions or try sending it to us another way, such as through a file-sharing site. 

If you have any...

Hey @kilkashi420,

Thank you for your update and for sharing this additional information.

From what you have explained, it sounds like the game is trying to run using your integrated graphics. To help investigate I would recommend to follow the steps in this...

Hey @ntto154,

Thank you for taking a look and confirming your platform.

As a first step of troubleshooting I would recommend to complete our connection troubleshooting guide in full. This guide will help configure your network and ensure data needed to unlock challenges is able to process.

If you ...

Hey @gabriel9282,

Thank you for reaching out to us.

So that we can see exactly what you see, would it be at all possible to share a link to a video using a 3rd party video sharing website?

Many thanks

Hey @tzzoker,

Sorry to hear that during these modes your game freezes and restarts itself.

So that we can help troubleshoot exactly what is going on, can I check the platform which you play on?

Many thanks

Hey @ntto154,,

Thank you for taking the time out to leave an update here,

As advised by Ubi-Borealis, this has been shared with the team to help the ongoing investigation.

Many thanks