Rainbow Six Extraction Dev Tracker

Hey @GeneralErrror! Thanks for the update. I'm glad to hear that you've been able to run the mission multiple times successfully now.

Please reach out if you have any other information or questions

Hello @Ykaro32. Please note that your are posting on the English language forums. We will only be able to assist you if your query is posted in English. Thanks for understanding!

Hey @war_crime669! Glad to hear that you were able to solve this issue

Greetings to the forums, @cyper7250! If you are still experiencing this error message when loading Rainbow Six Extraction at this moment, please try following our connectivity troubleshooting steps to ensure there are no interferences that ...

Heya again @GeneralErrror , thanks very much for this video. I'll pass it on to our team to investigate this further now.

Hello also to @adair_chilango , tha...

Hi @W-o-W , welcome to the forums

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents in their preferred language.

For support with Extraction in Chinese, please follow this link...

Heya there @GeneralErrror , thanks very much for clarifying that for us. Indeed, your description is very comprehensive, and I appreciate you sending it across. That said, if you have a video at all, it'd still be really useful to have, so the team looking into this can follow your exact steps. We've not been able to reproduce the issue on our end, you see.

Many thanks to ...

Howdy Operator @Cyb3rM3l , thanks for your post! I understand you're facing crashes - let's get that sorted for you

You've tried reinstalling already, which is a great first step. Please check our ...

Hey there @TSM-EGC , thanks for reaching out!

Extraction does not include an option to reset your save file. My apologies for the confusion. All the data is stored on the server, meaning you'll be able to access your save file from any platform, but this does also mean it cannot be deleted.

Let me know if you've any further thoughts or questions about this - I'll be happy to accept any feedback you've got about this!

@ponce_deleon Hello there!
 
Thanks for letting us know which steps have already been tried. We're sorry to hear about your experience trying to reach our support so far.
 
As this is an account related issue, we'd be unable to assist you over public forums. In order to troubleshoot this issue further, we've created a support case for you, which can be accessed here.

A m...

@generalerrror Hello there.

Thank you for your report on this issue with the current Maelstrom.

Just to confirm if this report is in reference to objective 8, this particular issue has been brought to the team's attention. Sorry to hear that there have been no other posts addressing this issue.

At this moment, we're aiming to collect as much information as possible. Would you be able to capture a clip of this happening, so we can add it to the report for the game team to investigate? You can upload this clip to a video/file sharing site like YouTube...

@levilucione Hello there!

Thank you for posting here.

For Rainbow 6 Extraction, if a player is banned in any way by Ubisoft, this is done at an account level and the account would not be able to play online. If you're currently experiencing issues with VoIP, could you please try the following troubleshooting here?

Many thanks.

The maintenance has been completed. 

We are extending the maintenance by approximately 1 hour. 

Hey @xlost3mb3rx

I'm sorry to hear you have been getting a connection error message and been unable to play. 

If it is still happening, please can you go through the connectivity troubleshooting found here.

If you still need assistance, we'll need to speak to you through a support ticket to look into this, so let us know and we'll create a ticket for you. 

If you would...

Hey @r-a-b

Thanks for your feedback on the ranking system. Whilst I can't promise any changes myself, I will forward this to the game team for consideration for future games and updates.

I hope you continue to enjoy the game!

Hey @ntto154 !

Thanks for getting back to us with this video. After looking into this issue with our game team, I can confirm that they are aware of the issue, and it is currently under investigation

Hey @bananaez

This error usually means you launched and linked the game originally whilst logged in to a different Ubisoft account, so please check the username in top of Ubisoft Connect and see if you remember having another one. Then try logging in with any other email addresses you own. 

If you can't remember having another account or the details for it, we can help you resolve it, but not on a public forum, so please reach out through one of the options below so we can help you locate the correct account to login to. 

...

Hey @tomr1s

Do you mean the Ubisoft Connect overlay doesn't work? Can you double check you have it enabled in the Ubisoft Connect settings?

Also, are you referring to Rainbow 6 Siege, or Rainbow 6 Extraction?

Hey @ntto154

I'm sorry to hear your weekly challenge progress is not going up. If you could take a video clip showing the progress, completing something that should increase it, and then showing it hasn't gone up again, we can forward this on to the dev team to show there is an issue with this challenge. If you do, please upload it to somewhere like YouTube and just provide a link to view it.