Rainbow Six Extraction Dev Tracker

Hi @marioelperro I have looked into this issue and it appears that the development team have been unable to reproduce the issue so far, but they are still investigating. We also haven't received many reports for this particular issue.

If possible could you please provide a video that displays your current XP before starting the Maelstrom Protocol, then another video, demonstrating the end of the Maelstrom Protocol, and displaying that the XP, is still the same as what it was before starting. I can then forward this on to the development team.

Hello @colude,

No worries at all! Our team is always happy to assist!

If you have any additional questions, please let us know!

Hello there @Colude!

I'm glad to hear that you're enjoying Extraction! I'm sorry to hear that you've encountered some audio troubles during your excursions, though. Thanks for taking the time to share your reports with us.

Regarding the Storm Spikers - I can see that the dedicated teams have been notified about their silent shooting, and are looking into this issue further. I'd recommend keeping an eye out within the News & ...

Hello there @Bacheh_Mosbat,

We appreciate the screenshots that other players have provided us in the forums already, and I can assure you that these have been passed along to the dedicated teams. The dedicated teams are still interested in collecting additional screenshots from affected players to assist with the investigation. If you're able to provide your own screenshots showing that you've also met the requirements of "Job Done" this week, we can forward these to the dedicated teams for a closer look.

Thanks! ...

Hey @bacheh_mosbat ,

Thank you for getting in touch.

Would you be able to please share any screenshot examples of the issues you're facing with 'Job Done' so we can pass these onto the team?

And as noted below, have you given the linked troubleshooting steps a try, just so we can rule out the challenge progression being delayed or having sync issues?

Much appreciated!

Hello there @Bacheh_Mosbat!

I'm sorry to hear that you haven't been able to unlock "Benchmark" after meeting the challenge requirements. Thanks for sharing some screenshots with us!

Please note that it can take some time for challenges to be updated via Ubisoft Connect. If you haven't already, I'd recommend that you try the ...

Hello there @Fudz4!

I'm sorry to hear that you've been unable complete the weekly challenge "Job Done" this week. Thanks for providing an image that shows you've met the objectives, but that the challenge hasn't completed for you. I've forwarded these to the dedicated teams so they can take a closer look at these as part of the ongoing investigation into this weekly challenge.

If we require any additional information from you regarding this issue, we'll reach out within this thread. In the meantime, I'd recommend keeping an eye out for any future upd...

Hey there @iku5862 ,

Thank you for getting in touch, I'm sorry to hear you've lost some Operators as a result of these crashes!

Have you already given the troubleshooting steps linked in this thread a try?

Thank you for the update, @popbob26!

I'm really sorry to hear that you are still experiencing this issue.

Can you please submit a support ticket on our Support Site?
Please attach both of the f...

Hello @littlefire131,

Thanks for reaching out and I'm sorry to hear that you are experiencing this issue.

Can you please provide us with a short video of this occurring, so we can pass it along to the development team for further investigation?

Many thanks and if you have any additional questions, please let us know.

@popbob26 I'm sorry to hear that the PC troubleshooting steps have not helped.

Can you confirm if you have the Ubisoft Connect launcher installed on the same drive as your games?

@ftw0m4tr0n Hey there, and I am sorry to see that you have been experiencing some crashes recently. I have moved this thread to our Player Support section for further assistance. In the meantime, can you complete our guide here? If the crashes and freezing continues after completing that guide, please provide a ...

RESOLVED ISSUES

Please find the past megathreads for resolved issues. If an issue persists after being placed in this section, please create a new thread and inform us, and we may move this issue back to the "under investigation" section, if the investigation needs reopening.

• ISSUES WITH SPECIFIC INCURSIONS

• ISSUES WITH SPECIFIC OPERATORS

• GAMEPLAY BUGS, GLITCHES & QUERIES
  • ...

Hi @mylliah I have had a look at the store and the Auto Turret is currently showing a price of 10 RC and not 9 RC as you mentioned.

However, I have checked your account and can see that you did purchase it for 9 RC.

Can you confirm if the price showed as 9 RC when you purchased it or was it showing as 10 RC but only deducted 9 RC from your balance?

Hi @popbob26 I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

@dekleris Hello! I am sorry to hear that you paid twice for Extraction. I recommend creating a live chat or a support ticket with our teams to further help investigate this for you!

@ditalouf Thank you for the image.

Can we ask that you try the steps here please?

If the issue continues please let us know.

Thank you.

@freeloon867 Hey!
 
I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.
 
Alternatively, you can create a support ticket for support in your language here:
 
...

@tzzoker Thank you for confirming the platform you are playing on.

Is this for Rainbow Six Extraction or another game?

Additionally, have you tried the steps here?

Thank you.

@grinch410 Hey! Thank you for reaching out about this ping issue you are having. Please answer the questions below so we can better identify the root cause of this issue:

When this occured which operator were you playing?
Also were you in a squad?
Did you mute any of the players in the squad?

Thank you and we look forward to your reply.