Rainbow Six Extraction Dev Tracker

Hey @ntto154,

Sorry to hear that the challenge has not unlocked for you despite meeting the requirements.

Challenges at times can take a little longer to unlock, for this reason can I check if it has since unlocked for you?

If the issue persists then it would be great if you are able to share the platform you play on so we can further troubleshoot.

Many thanks,

Hey there @deathgoal, thank you for taking the time to get in touch. I am sorry to hear that you have experienced a blue screen crash on Rainbow Six Extraction, I will gladly investigate this further. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several actions such as verifying your game files ...

Hello there!

Thanks for sharing those images with us, @lex_47! I've now added these images to your report to the dedicated teams. If we require any additional information from you regarding your report, we'll reach out within this thread.

I'm sorry to hear that you've encountered this issue in your own game as well, ...

Thanks for confirming that you've already tried those troubleshooting steps for us, @RecklessWizzard!

If you have a support ticket open already, then I'd recommend that you continue receiving support via your ticket. Your system files will allow the team to take a closer look at your unique system and provide you with additional troubleshooting steps. By receiving support in the one place, it prevents information from being lost in the forums, and it also means we won't ask you to repeat any steps you've already tried.

If there's anything ...

Hello there @powerliftt! Welcome to the forums

I'm sorry to hear that you've had trouble with your Maelstrom Protocol XP tracking. Thank you for taking the time to share your report with us.

The dedicated teams have been notified about this issue and are looking into this further. I've forwarded the information you've shared with us so far to them so they can include it in the ongoing investigation.

Would you be able to provide a video that shows your XP isn't increasing when taking part in the Maelstrom Protocol? A video showcasing the issue would be ver...

No problem at all @yudaoflordran !

We'll be keeping an eye out for any other reports, but of course if you're able to capture it, the team will have something to look into.

And if there's anything else we can help with in the meantime, just let us know!

Thanks for getting in touch and letting us know @lex_47 !

I'm sorry it's not tracking for you as it should.

I've re raised this to the team, but if you could please also share a clip it'd be appreciated too.

Thank you!

Hey there @yudaoflordran ,

Thank you for reaching out to us and reporting this!

This doesn't appear to be something that's been reported to the team yet.

Would it be possible to share a clip of this behaviour so we can pass it onto the team for a closer look?

Much appreciated!

Great to hear that worked for you too @yudaoflordran !

Hey there @recklesswizzard ,

Thank you for getting in touch.

Sorry to see you're having issues!

If you haven't done so already, could you please give the steps in this troubleshooting guide a try as they're a good start with any performance / crashing issues.

Please let...

Hey there guys,

Thank you for reaching out to us!

Glad to see it's working for you again @SOOPS-00 !

@KilKashi420 are you still having issues?

If so, may we please know the specs of your PC (CPU, GPU, RAM, Laptop / Desktop) and monitor?

Thank you!

Hey there @uwulia ,

Thanks for getting back to us!

May we please also know the graphic preset you're using in-game (High / Ultra, etc)?

And does this continue if you change this or your FPS cap (to 60 for example)?

And have you ever experienced crashes at any other point / location in-game or is it exclusively at the point of the protean spawn?

Thank you!

Hello @letsroll03 ,

Thank you for getting in touch!

I'm sorry you've been encountering these players in-game, however as part of our forum rules we kindly request players do not name / shame on the forums.

We do have systems in place to review reports sent to us by players and sanction those found to be repeatedly griefing others, so please report any instances of this you encounter so we can investigate.

If you're unable to report them in-game, you're welcome to report them via a ticket on our ...

Hey there @claka_cardoza ,

Thank you for reaching out to us!

May we please know the specs of the PC you're using (GPU, CPU, RAM, Laptop / Desktop)?

And if you haven't done so already, could you please give the steps in this troubleshooting guide a try to see if they help improve your performance at all?

Thank you!

Hey there @fr3aked_out ,

I'm sorry your earlier thread wasn't picked up.

I've merged both of your threads together here.

Starting with the issue regarding your extracted operators still appearing as MIA, this is something that has been raised to the team already, therefore I've passed your report onto them.

As for the missing XP issue, we've had reports with issues when playing Maelstrom Protocol but not other maps / game modes.

To allow us to ensure there are no other local causes, we'd appreciate if you could please complete th...

Hey there @tutosfaciles48,

Thank you for getting in touch, I'm sorry to see you've been having issues connecting!

We've had some degradation issues, however these have since been resolved.

If you're still unable to connect, could you please give the steps in ...

Thanks for reaching out to us @marioelperro , my meaning in my previous post is that we haven't had any further reports since those in February, so additional examples of this happening in-game, such as a clip would be requested.

As for the Support Site, email / live chat support isn't currently available in all regions so some players may be unable to open a ticket.

In these instances, you're more than welcome to post on the forums or send us a DM via our ...

UPDATE: Hey @winnie441155, our team has tried reproducing this issue multiple attempts and has not been able to replicate it. They would like to gather some further information. Could you tell us if you have run into this behavior any further and if so are you experiencing this on a specific map or with a particular operator?

Thanks for reaching out to us @justgrape11 , I'm sorry to see you're also having issues.

This is still being looked into at the moment as we've had no further reports until now.

To help with the investigation, could you please also provide a clip of this for us to pass onto the team?

Thank you!

@alaingraham2014 Hey! Thanks for contacting us here, and greetings to the forums! I'm sorry, but I could not see any image attached to your post. Would you be able to provide the picture again and possibly a short video clip of the behavior you are having with raytracing in Rainbow Six Extraction? Also, could you add when this started for you and if verifying your game files helps? Another location I would recommend checking is if your ...