Rainbow Six Extraction Dev Tracker

@smr-ggmeistro47

Hey there.

If that is still missing for you now please let us know and we'll open a support case for you to look into that. Unfortunately it's not something we can do directly over the forums.

Thanks

Hi @hamza_ansari I'm sorry to hear that you are experiencing this issue.

This is due to a scheduled maintenance of online services.

It was announced on the Ubisoft Support website and the Rainbow Six Extraction Twitter account:

Hi @b696942069 I'm sorry to hear that you have experienced crashes or disconnections, resulting in a sanction and losing your operator.

I have forwarded your feedback on to the development team.

I would recommend going through the troubleshooting in the links below as this will ensure you have the best possible connection and will hopefully prevent you from experiencing these issues again:

PC Troubleshooting
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Hi Operators,

The development team have confirmed that this issue is no longer present on the live version.

If you experience the issue again then please let us know and provide the following information:

• Which map did this happen on?
• What difficulty were you on? Moderate, Cautious, Severe, or Critical?
• What were the objectives in the subzones prior and after? These can be seen on the map.
• Were you playing solo or in a squad?
• How long did you wait to see if the door opened?
• Do you have a video clip of this happening? (This can be uploaded to any video sharing website of your choice, and then link to it in your response.)

Hi @tvpace4017 I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops an...

Hi @bad1213 I'm sorry to hear that you lost two of your operators.

You mentioned you lost one with the proteus bug and another with a connection bug. Could you please provide more information about the issues you have encountered.

For the connection issue that you mentioned I would recommend going through the ...

Hi @OscarPanda @null-voids apologies for the late response.

I am also sorry to hear that you are receiving the error 'Hardware not supported' when launching Rainbow...

Hi @old_chaos, and sorry to hear you have been disconnected from our servers.

Just to make sure, you are talking about Rainbow Six Extraction right ?

In any case, could you please make sure to follow all the steps from this article so it doesn't happen again ?

Thanks for the details @agent_ares, and I agree with you that it shouldn't happen.

If it ever happens again, don't hesitate to contact us so that we can look into it with the game team more in detail !

Hi @i_love_idea, and sorry to hear you're having issues when playing in sandbox mode.

As a first step, I'd advise trying all the steps from this article to see if it helps in any way. Do you have any error message ?

Do you also have that issue if you launch the game outside the sandbox ?

Hi @madmike_h8, sorry to hear you are also experiencing this issue.

Have you been able to try the workaround provided in previous messages ?

Hey @rejectedvegan ,

Thank you for getting in touch with this.

Is it only when using the overlay? Or also when using the ESC menu in-game?

And could you please try verifying the game's files and toggling the overlay off / on and let us know if there's any changes?
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Hey @jitanglaile ,

Thank you for getting in touch, as this is our English forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to open a case on our Support Site in Chinese.

Thank you!

Hey @d4ikazoku ,

Thank you for getting in touch, as this is our English Forums could you please translate your post so we can see how we can help?

Otherwise you're more than welcome to post to our Spanish forums or open a direct ticket with us via our ...

Hey @bennysl_ ,

Thank you for reaching out, I'm sorry to hear you're experiencing lag and connection issues in-game.

To allow us to look into this, could you please first ensure that you've attempted all of the steps in this connectivity troubleshooting guide?

Please let us know how you get on.

Thank you!

Hey @hohoil1 ,

Thank you for getting in touch.

Could you please also try verifying the game's files and let us know if there's any change?

If not, could you please share a screenshot of your bindings?

Thank you!

I've responded to you in another thread already @boomerangames , as I can see your case has been resolved, I'll lock this thread.

Thank you and if you have any other queries, please get back in touch.

Thank you!

Hey @jaycesaw ,

As requested by @Ubi-Keo - could you please provide a video demonstrating the issue?

We can then pass this onto the game team for further investi...

Hey @evilbananawind ,

As per our Forum Rules, we do not condone public naming and shaming of players.

If you wish to report a player and haven't been able to do so in-game, please do so via our ...

Hey @Mak_Mystic ,

Thank you for getting in touch.

As previously advised, have you already tried performing a Clean Reinstallation of your drivers?

If so, could you please open a case on our ...