Rainbow Six Extraction Dev Tracker

Hey there @jdgdredd, thanks for getting back. I want to assure you that these forums are for all platforms and we will investigate each issue. Regarding your previous reply about screenshots, we ask for these because every system and experience is unique. Capturing screenshots or videos of the issue as it occurs is very helpful for further investigation and testing by the dedicated teams.

It sounds like you have been experiencing some connectivity related issues and we have several articles explaining how to best troubleshoot your connection which I will now share. I al...

Hey there @brownjenkin80, thanks for getting back in touch. I understand that other games for you seem to run fine on other drives, but it is worth checking this as we have had similar types of cases in the past where this has helped! It will be worth ruling it out as a potential cause. Give those steps you mentioned a try and then if you continue to experience issues, let us know and we will gladly take a closer look into it for you.

Additionally, if you have any questions or run into any other issues, please do not hesitate to let me know.

Hey again @epicentre7, thank you for taking the time to get back in touch and share this further information. I have gone ahead and opened a case for you so that we can take a closer look into what might be causing the problem.  Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? I am afraid while we do not have a specific launch parameter or something similar to help diagnose the problem, I want to assure you that we will utilize all our tools from our end to see what might be causing it. Regarding the recent Windo...

Hey there @DoNotDoThis, thank you for taking the time to share this ammo bug, I would love to look into it further. As it seems you are on PC, could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for in-game related issues. 

Once you have done that, could you please also let me know if you have encountered this issue since that video? Also if possible, do you know if anything, in particul...

Hello, @Goose-AndDuck! I am sorry to hear that Hibana's uniform is showing incorrectly for you while playing Extraction. Have you noticed this always occurs on every map or did this seem to be a one time match issue?

@brownjenkin80 Hello! I am sorry to hear that you are having troubles with launching Extraction. I saw that you mentioned that the game is on a different drive then Ubisoft Connect. Have you tried to install the game on the same drive to test if that helps resolve this for you? Also, I recommend giving this troubleshooting guide a try as well! If the issue remains, please create a support ticket with your ...

@jdgdredd Thank you for sharing that information! My apologies that the disconnections are occurring for you and I appreciate the steps you have already taken to attempt to resolve this. If you verify your game files and give ...

Thank you for providing all of this information @epicentre7, as this will help narrow this issue down further.

To confirm based on a prior point, when you reinstalled Ubisoft Connect & Rainbow 6 Extraction, did you reinstall them to the same drive that your Operating System is installed on? If not, I would recommend giving that a try. Also, when this originally began to occur, were any new updates for Windows or any other programs installed close to before Rainbow 6 Extraction began not launching successfully?

Thanks for the quick reply @lera_croft! Could you please check out the previously provided guide, as well as letting me know if this occurring during specific points in your game?

Thanks for providing this screenshot @sylar! Would you please also record a clip showing the XP received but not updating the overall XP, so that we can pass this along as well?

Hello @lera_croft! Welcome to the Rainbow 6 Extraction Discussions. I'm sorry to hear about this latency issue you've recently encountered while playing.

Does this occur during specific points in-game or randomly? Also, I would recommend trying out this connectivity troubleshooting guide, so that this issue can be narrowed down.

Thanks!

Hi there @wordsbo! I'm sorry to hear about this MIA issue you had encountered with the airlock. If this happens to occur in the future, would you please provide a clip showing what happens leading up to the issue as well? This will help investigate this issue further. Thank you so much!

Hey @tomhaskins, thanks for reaching out! I'm sorry to hear about these crashes you've come across while playing. To clarify, are you experiencing the similar crash in this thread where Rainbow 6 Extraction freezes when trying to connect, & crashes shortly after?

Greetings @elavenrak-end, welcome to the Rainbow 6 Extraction Discussions!

Sorry to hear about these crashes you've encountered, & I completely understand the frustration it has caused. Aside from the connectivity error messages you have received, do you receive any error messages when the crashes occur? If so, please provide a screenshot of the error message or code, so that I can take a closer look.

Thank you so much!

Hey again @sylar, thank you for getting back in touch. I am sorry to hear that it seems to be showing an older stat. Could you please provide some screenshots displaying the stat difference? I will gladly forward this information over to the development team so that they can take a closer look into the problem. Should you have further questions regarding this or anything else, please reach back out.

Hey there @san1127, thank you for taking the time to get in touch and share that video demonstrating an issue with the field walls. I have gone ahead and forwarded this over to the development team so that they can take a closer look into the problem. Once we have more information available, it will be posted below. If you have any questions or run into any other issues, please do not hesitate to let me know.

Hey there @lyon-cz, glad to hear that the steps kindly provided by @EpicMiner71 have stopped the issue from occurring.

If anyone else continues to experience this is...

Hey there @sd_arwed, I understand that you would like to see the option to have crosshairs disabled in Rainbow Six Extraction. I will gladly forward this feedback over to the development teams so that they can be aware of what you have said. If any changes are made to the game regarding this, updates will be posted over on our ...

Hey guys, I am sorry to hear that the weekly challenge Benchmark seems bugged. If you haven't already, I would recommend that you first try these basic connectivity troubleshooting steps to ensure that your connection to the servers is in optimal condition.

If the challenge still is not updating after trying these steps, would you be able to send us some images or a short video that shows you have completed the challenge requirements, but that it is not unlocking as expected? I would recommend uploading these to a file-sharing platform, such as Google Drive or OneDrive, as this will allow you to post a shareable link within this thre...

Hey there @EpicentrE7, thank you for taking the time to provide such a detailed report and sharing those files, I am sorry to hear that your game won't launch. We will gladly investigate the issue further, I just want to check here, you mentioned that you have already checked through processes such as anti-virus software, and you mentioned BattlEye. Could you double-check that the game and BattlEye both have firewall permissions? As if this is not the case, I believe it could be a factor that may be causing the problem. If you have any questions or run into any other issues, please do not hesitate to let me know.